Featured Stories
A Contract Is a Contract, Right? Who Will Make Auto Retail Great Again? Secret Agent Locates Dealer What the Grateful Dead Taught Me About Customer Service Stealing … From Yourself!
 
A Contract Is a Contract, Right?

A Contract Is a Contract, Right?

Gone are the days where a handshake meant an honored agreement. The consumer product agreement is always changing, creating more work to make sure your dealers’...

Who Will Make Auto Retail Great Again?

Who Will Make Auto Retail Great Again?

There is an old adage (some say a curse) that says, “May you live in interesting times.” Surely we are doing so now. The $64,000 question is what does the Trump...

Secret Agent Locates Dealer

Secret Agent Locates Dealer

One of the biggest mysteries in this business is trying to find the decisionmaker at the dealership who can buy or use your services. If you stacked up all the agents...

What the Grateful Dead Taught Me About Customer Service

What the Grateful Dead Taught Me About Customer Service

In 2004, Rolling Stone ranked the Grateful Dead No. 57 on their list of the “100 Greatest Artists of All Time.” The Grateful Dead were considered the greatest...

Stealing … From Yourself!

Stealing … From Yourself!

Emmanuel Ninger was arrested for counterfeiting in 1887 after he handed a clerk, whose hands were wet, a $20 bill and the ink started smearing. A search of his attic...

Meet the Executive
An Interview with Patrick Brown
AE goes worldwide with Patrick Brown, the new president and CEO of IAS.

In September, IAS expanded its leadership team by appointing Bob Corbin to the role of executive chairman and hiring Patrick Brown as president and CEO. Citing Brown’s experience as an entrepreneur and executive, Corbin describes Brown as “the right person at the right time.” Agent Entrepreneur caught up with Brown less than a month into ... Read More »

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Training
Summit Updates

F&I Training Basics for New Agents

So you’ve started a new agency. Congratulations! Now, as a trainer, I have to ask: What does your F&I development program look like? If your answer is “I don’t have one,” well, don’t...

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Win a Suit at Agent Summit 2017

LAS VEGAS — Two lucky attendees of the upcoming Agent Summit will win either a custom-made suit or sport coat courtesy of Chalk Mark Custom Clothing, organizers announced. The event will be...

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What the Grateful Dead Taught Me About Customer Service

In 2004, Rolling Stone ranked the Grateful Dead No. 57 on their list of the “100 Greatest Artists of All Time.” The Grateful Dead were considered the greatest touring band in history. They...

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View All F&I Success Articles