Featured Stories
You’re Not in a Mayberry Fairy Tale How to Recruit, Hire and Train Agents Compliance Management System or Compliance Training? The 10 Commandments of a Great Customer Experience: Part 1 The 10 Commandments of a Great Customer Experience: Part 2
 
You’re Not in a Mayberry Fairy Tale

You’re Not in a Mayberry Fairy Tale

I like watching old television programs. “The Andy Griffith Show” is a favorite. It depicts a simpler time. Sheriff Andy Taylor was in charge of the town, Deputy...

How to Recruit, Hire and Train Agents

How to Recruit, Hire and Train Agents

At the Agent Summit earlier this year, I was given the opportunity to do a presentation on how to recruit, hire and train agents. My message focused on the importance...

Compliance Management System or Compliance Training?

Compliance Management System or Compliance Training?

What is the important and significant difference between a compliance management system (CMS) and compliance training? Why is one preferable to the other in the...

The 10 Commandments of a Great Customer Experience: Part 1

The 10 Commandments of a Great Customer Experience: Part 1

Is providing great customer service and a great customer experience the same thing? The two couldn’t be more different! In many F&I offices, the effort is...

The 10 Commandments of a Great Customer Experience: Part 2

The 10 Commandments of a Great Customer Experience: Part 2

Agents know creating a great customer experience makes their time with their F&I professional memorable. Here are the next five commandments that will make it...

Meet the Executive
An Interview with Brad Blizzard
AE hits the beach with Brad Blizzard, national vice president of sales for RoadVantage.

F&I is evolving rapidly, but 35-year industry veteran Bradford “Brad” Blizzard believes the core concepts of effective processes and superior customer service will serve it well in the Digital Age. Agent Entrepreneur caught up with RoadVantage’s national vice president of sales to take a look back at his career as an F&I professional, agent and ... Read More »

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Training
Summit Updates

How to Recruit, Hire and Train Agents

At the Agent Summit earlier this year, I was given the opportunity to do a presentation on how to recruit, hire and train agents. My message focused on the importance of identifying your specific...

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Vaden Brings Self-Discipline to Agent Summit

LAS VEGAS — Organizers of the upcoming Agent Summit have announced that world-renowned self-discipline expert Rory Vaden will deliver the motivational keynote address at this year’s event,...

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F&I Success

Decisions, Decisions, Decisions!

With the new year upon us, everyone would like to increase their level of success and their income! In reality, we each write our own check. The amount of that check is based on the decisions...

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