Tag Archive | "vehicle service contracts"

Vero Partners with Allied Solutions on New VSC Program for Independents


SCOTTSDALE, Ariz. — Fidelis PPM today announced that its sister company, Vero, has partnered with financial services provider Allied Solutions to provide a new inventory merchandising and vehicle service contract program designed for independent dealers.

Together, Vero and Allied Solutions have launched the Dealership Advantage Program, a package designed to help dealers present fresher, more appealing inventory and deliver a better customer experience. Program features include a comprehensive package of Simoniz-branded vehicle protection and appearance services for all inventory at no charge.

Also offered at no additional charge is GlassCoat, Simoniz’s ceramic paint protection. The program also features vehicle service contract options from a range of industry-leading underwriters, as well as a VSC purchase incentive upgrading the ceramic paint protection to a seven-year warranty.

“Market pressure on used-car operators is considerable today, while competition for quality inventory is brisk,” said Vero CEO Joe Annoreno. “But dealers utilizing our Dealership Advantage Program help set apart their dealerships and vehicles as uniquely different and attractive to their customers.

Mark Ladd, vice president of Allied Solutions’ Automotive Service Group, added: “Now independent dealers can enjoy significant market advantages to separate their business and inventory from the competition. We believe this Dealer Advantage Program offers benefits that independent dealers will value while it enhances their competitiveness through a unique protection upgrade to trigger high-grade service contract purchases.”

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AUL Surpasses Two Million Contracts Issued


NAPA, Calif. — AUL Corp. surpassed 2 million contracts issued, the vehicle service contract provider announced last week. Officials said the milestone makes the firm one of the top independent VSC providers in the nation.

Founded in 1990 by industry icon Luis Nieves, AUL achieved the milestone just seven years after it touched the million-policy mark in 2011. Officials said that means the firm reached two million policies issued in about a third of the time.

“We are thrilled for the accomplishment, but we are even more thankful for our amazing family of independent agents and dealers,” said Jimmy Atkinson, AUL Corp.’s president and CEO. “Without [their] help, this achievement would not be possible.”

Atkinson said one of the drivers is consumers, who are keeping their vehicles longer than ever before. Vehicles are also more complex and technologically advanced, increasing the need for added protection. “When you combine the increasing need for VSC’s with AUL’s comprehensive policies and industry-leading customer support staff, you have a business that is primed for growth,” Atkinson said.

The firm recently promoted Henry Paoli to national sales manager and brought in a fourth regional sales executive in response to the company’s strong sales.

“We have always strived to be a leader in customer service and to provide the best suite of policies in the industry. And the only way to deliver upon those high standards is to bring in the best people in the business,” said Jason Garner, AUL’s senior vice president of sales and business development. “With 2017 having been the best performing year in AUL’s history, we look forward to serving our next million customers with our never-ending dedication to hard work and integrity.”

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American Guardian Announces 2018 Growth Plan, Promotion of Key Executives


WARRENVILLE, Ill. — F&I product provider American Guardian Warranty Services Inc. (AGWS) announced the promotion of several key executives, including the appointment of Jon A. Anderson as president and COO. The moves are part of the company’s 2018 plan to grow its marketer base, revenue, and service team. The company also revealed plans to significantly rebrand its Compass Auto VSC program.

Touting a 30% revenue increase in the last five years, the F&I product provider plans to expand its agency base by 25%, enhance and expand its service team at its corporate office as well as at its East Coast sales office. The company also plans to expand its field team. And as part of its rebranding of its Compass Auto VSC program, the company said it plans to improve the product’s eligibility, coverage, and value.

“Since our company was founded 20 years ago, American Guardian has been proud to offer a full suite of F&I products that provide excellent coverage and value, while allowing for higher profitability for dealerships,” said Anderson. “Extended service contracts, appearance protection, warranty protection, and tire-and-wheel coverage are just some of the products that American Guardian offers. We also provide reinsurance services, capital advance, and e-rating for products to help dealers become more profitable and productive.”

Anderson started as the company’s first salesperson in 1998. Since 2011, he has overseen the national sales and marketing teams as senior vice president of sales and marketing and is responsible for the company’s record growth, expansion of the sales team, and updated processes.

According to company officials, AGWS has grown its staff by 36% since 2016. Last year, it hired 32 new employees.

The company also announced the appointment of Ric Simmons as executive vice president and CFO. He joined AGWS in 2004 as CFO with an extensive background in public accounting. Simmons was promoted to senior vice president and CFO in 2011.

Also promoted was Dan Lievrouw. He was named executive vice president, CIO, and president of American Guardian Systems Inc. Lievrouw has overseen the IT operations since joining American Guardian in 2008. His role was expanded in 2011 with his promotion to vice president of IT and operations.

Lievrouw’s promotion will allow him to continue developing opportunities and technology tools that have been instrumental in American Guardian’s growth. Company officials noted that the ongoing evolution in dealership technology has increased opportunities for American Guardian’s continued expansion of services.

The company also announced that Matt Weil was promoted to vice president, general counsel, and corporate secretary. He has served as legal counsel for American Guardian Group of Companies since 2006. In 2011, his title was elevated to vice president and general counsel.

The F&I product provider also named John Wendt senior vice president of claims and underwriting. Wendt has overseen American Guardian’s call center since its inception in 1998. In 2011, Wendt’s role was expanded to include underwriting when he was promoted to vice president of claims and underwriting. Since then, his role has evolved as the company’s services and support teams have increased in size over the last couple of years.

With more 35 years in the industry, Wendt has continually provided expertise and steady guidance to the increasingly demanding call center, the company said. With his promotion, he will continue to oversee the busy claims area while assisting the company in other areas.

Lastly, the company noted that one of its new hires in 2017 was Jim Fisher, who serves as assistant vice president of dealer programs. He is responsible for finding, analyzing, and recommending programs that American Guardian’s agents can market to their dealership customers in the automotive, RV, powersports, marine, and commercial trucking industries.

Fisher was a nine-time winner of the Chrysler Award of Excellence and won Ford Motor Co.’s coveted President’s Award. He has trained more than 7,000 automotive salespeople over the course of his more than 40-year industry career.

“We offer great products and services at American Guardian,” Anderson said. “I believe that American Guardian will lead the industry by offering unparalleled service, focusing on continuous improvement, and not only meeting but exceeding the expectations of our partners and customers.”

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N.J. Dealer Agrees to Pay $136,000 to Resolve Consumer Fraud Investigation


NEWARK, N.J. — Sansone Hyundai has agreed to pay $136,000 to resolve charges that it failed to disclose the total price of certain advertised vehicles and charged consumers for F&I products listed at “no charge” on certain leases and sales contracts,” New Jersey Attorney General Christopher S. Porrino and the state’s Division of Consumer Affairs announced on Friday.

The dealership, winner of DealerRater’s 2016 and 2017 Consumer Satisfaction Award, also agreed to change its advertising, sales, and leasing practices, including disclosing all costs and fees associated with the purchase or lease of a vehicle before consumers sign on the dotted line.

“Consumers should be able to purchase a new car without having to worry about misinformation and hidden costs,” said Attorney General Porrino. “This settlement ensures that consumers will receive transparency and honesty from this dealership, as required by law.”

The settlement was announced three days after New York’s Nissan of Rochelle, located two hours north of Sansone, agreed to pay more than $298,000 to settle Attorney General Eric Schneiderman’s charges that it willfully defrauded 298 car buyers by tacking on a window-etch programs after customers agreed to a price for the vehicle and often without their knowledge.

In a consent order with the Division of Consumer Affairs, Sansone Hyundai and its directors agreed not to add and charge for aftermarket products, such as window etch and service contracts, without the consumers’ knowledge and/or authorization, or represent to consumers that certain dealer-installed options are mandatory when they’re not.

The New Jersey dealership also agreed not to sell consumers aftermarket products that overlap or provide similar benefits the consumer has already purchased through the lease and sale transaction; accurately reflect in leases the “gross capitalized cost” as required by the consumer leasing act; provide consumers with an opportunity to review all leases and/or sales documents and/or aftermarket contracts prior to signing; and not identify the advertised prices of vehicles by reference to the MSRP sticker, when the vehicle includes an addendum to the MSRP sticker that reflects a higher total price.

The dealership must also comply with all applicable state and/or federal laws, rules, and regulations, including the Consumer Fraud Act, the Motor Vehicle Advertising Regulations, the Automotive Sales Regulations, and the Consumer Leasing Act, according to the consent order.

“Dealerships must fully disclose all costs and fees associated with the purchase or lease of a vehicle before consumers sign on the dotted line,” said Steve Lee, director of New Jersey’s Division of Consumer Affairs. “We will continue to enforce the laws and regulations in place to ensure consumers have the facts they need to make informed decisions.”

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First Choice Car Care Launches High-Mileage VSC Plans


TAMPA, Fla. — First Choice Car Care today launched new five-year, 100,000-mile vehicle service contract (VSC) plans for vehicles up to 20 model years old and have up to 150,000 miles on their odometers.

First Choice Car Care is designed to appeal to buyers of older vehicles who desire investment protection at a reasonable cost, according to company officials. It also encourages dealers to retail units profitably they would otherwise wholesale for a loss.

“These plans help us sell an additional 50 to 75 high-mileage units a year, and because of their competitive pricing, they also help me close more subprime deals,” says Angela Barrett, lead finance manager for Jenkins Nissan in Leesburg, Fla. The dealership retails about 150 new and used vehicles a month.

Barrett added that the costs of the plan give the dealership more wiggle room when it comes to trades. “That can make the difference for a prime deal, because now we have a retail outlet for these cars,” she said. “That makes us a reasonable front and back profit on units we’d otherwise have to wholesale at a loss.”

Part of the Consator Group of Companies, First Choice Car Care covers eligible vehicles 20 years and newer and have under 150,000 on the odometer when sold. It also offers five years investment and budget protection, and provides 50,000-, 75,000-, and 100,000-mile coverage options.

The First Choice Car Care VSC covers most domestic brands, including orphans and most luxury and import models. For either vehicle class, consumers can choose either a basic plan for powertrain, turbo/supercharger, and four-by-four and all-wheel-drive transfer case components, or the Enhanced plan. The later adds drive axle, air conditioning, electrical, and fuel system protection.

All programs include wear and coverage, towing, rental, roadside assistance, and trip interruption. And coverages may be transferrable to a new owner should the original purchaser sell the covered vehicle.

The First Choice Vehicle Service Contract program is administered by Allegiance Administrators. First Choice Vehicle Service Contracts are backed by Assurant, which has more than $30 billion in assets and is an “A”-rated carrier with A.M. Best.

For more, contact Lloyd Trushel, president of First Choice Car Care, at email hidden; JavaScript is required">email hidden; JavaScript is required

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GWC Warranty Names New Vice President Of Operations


WILKES-BARRE, PA. – GWC Warranty, a best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, has appointed Richard Gesler as the company’s new Vice President Of Operations.

In his role, Gesler will oversee all of GWC Warranty’s claims, business processing and customer service operations.

“Rich’s proven track record of leadership, claims management and customer service excellence could not be a more perfect fit for GWC Warranty,” said GWC Warranty CEO & President Rob Glander. “The areas of the business Rich will oversee touch our dealer, agent and lender partners as well as their customers on a daily basis. We’re confident that he will continue to enhance our top-tier claims team and elevate the best-in-class customer service we commit to deliver in every interaction.”

Gesler, a Long Island University graduate, joins GWC Warranty following more than two decades of claims management experience. Throughout his career he has improved claims performance and customer service at numerous organizations such as Liberty Mutual Insurance Company, Hanover Insurance Group, AutoOne Insurance, Bristol West Insurance and Nationwide Insurance.

With more than 20 years of experience administering used vehicle service contracts (VSC), GWC Warranty has paid more than $400 million in claims to date. Gesler’s arrival is aimed at enhancing this already strong VSC operation with a customer-focused approach to claims administration and customer service.

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