Tag Archive | "Total Dealer Compliance"

TDC Launches Virtual Compliance Training For A Fraction Of The Cost


NEW YORK — Total Dealer Compliance (TDC), a car dealership compliance-auditing firm, today announced the launch of its Virtual Compliance Training platform. This online training solution will help car dealers mitigate risk faced by proactive regulators, creating a culture of compliance at a fraction of the cost. With TDC charging roughly 80% less than their competitors, these Virtual Compliance Training modules will provide affordable access to training, enabling car dealers to be fully compliant with Federal regulations across Sales, BDC, F&I, Fixed Ops, HR, and IT departments.

There are approximately 17,540 franchised automotive dealerships in the United States, while used car dealerships almost triple that number, increasing the need for compliance. TDC’s virtual compliance program comes at an impactful time for dealerships looking to strengthen their reputation and incorporate a culture of compliance without breaking the bank. Compliance is essential in today’s car dealership environment. TDC offers a unique, simple and comprehensive approach that generates fast results and stands above competitive offerings.

“With both the FTC and OSHA increasing fines for compliance violations, the cost for non-compliant car dealers average $792,000 loss per year in profit”, said Max Zanan, President of Total Dealer Compliance. “Car dealers should proactively seek a solution that provides peace of mind and promises defensible proof of compliance to both auditors and executives.”

TDC’s Virtual Compliance Training is readily available to all dealerships and includes the following:

  • Comprehensive Online Training modules for each department and employee of the dealership
  • Cloud-based e-learning platform with analytic reporting
  • End of Course Assessment and certification

TDC’s Virtual Compliance Training costs are based on user/employee headcount:

  • Up to 25 employees – $699 annually
  • Up to 50 employees – $1,299 annually
  • Up to 100 employees – $2,499 annually

“As the nation’s leader in auto dealer compliance solutions and services, we are so proud to finally be able to provide this robust compliance training online and at a much lower price point then our competitors,” said Zanan. “Compliance is essential to today’s dealership environment – with our courses updated throughout the year and both affordable and easily accessible, we are excited to help car dealers safeguard their business, mitigate risks, and increase their profits.”

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Compliance Auditing Firm TDC Forms Strategic Partnership With Accelerated Service International


NEW YORK — Total Dealer Compliance (TDC), a car dealership compliance-auditing firm with an E-Learning Platform, today announced it has entered into a strategic partnership with Accelerated Service International (ASI), the industry leader that provides innovative products and superior service to its customers, dealers and agents, to mitigate the risks a car dealer faces from regulators.

The strategic partnership will provide a comprehensive solution to ASI’s general agents and dealerships across North America to create a culture of compliance that will proactively reduce exposure from federal regulations within Sales, BDC, F&I, Fixed Ops, HR, and IT departments. Additionally, increased compliance results in transparency and improves customer experience. Total Dealer Compliance’s e-learning platform, which boasts over 20 online courses, will be available to ASI’s family for continual education and certification.

“Accelerated Service International has been focusing on automobile dealerships, financial institutions and the agents who serve them, for over 20 years. We’ve built our reputation on tailoring our expertise to fit the business needs of our clients which is why we are delighted to partner with TDC,” said Peter Masi, President and CEO of ASI. “We believe that our combined approach and complementary operations will showcase our commitment to service over 200 general agents and 2,000 dealerships across North America.”

“As the national leader in auto dealer compliance solutions and services, this partnership is a natural extension of our existing business relationship and we are delighted to form this strategic partnership,” said Max Zanan, President of Total Dealer Compliance. “By combining our strength and resources, we look forward to providing a comprehensive solution for car dealers to ensure compliance with Federal regulations, while bringing the best-quality services to our customers.”

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Compliance Summit Heads West


Welcome to the inaugural Las Vegas Compliance Summit! Our series of regional events has made stops in Miami, Chicago, Austin and Tampa, and we can’t wait to share our program with you here at Paris Las Vegas.

Compliance Summit was designed to deliver a crash course in federal regulations and enforcement actions and help you build sustainable sales and F&I processes without sacrificing productivity or profitability. If that sounds like a tall order, it should, but our speakers know how to get it done. Here’s what we have in store:

Welcome Address

Our first speaker is Andy MacKay, executive director of the Nevada Franchised Auto Dealer Association (NFADA). He is a fourth-generation Nevadan who previously served as chairman of the Nevada Transportation Agency and as a partner in several private enterprises. MacKay is charged with protecting the interests of more than 100 new-car dealers in his state, and we are grateful that he has agreed to share his thoughts and kick off our event.

F&I Products, Regulators and the Presidential Election

Attorney and compliance expert Aaron Lunt of The Warranty Group will touch on a number of hot-button issues in his opening keynote address. He believes increased compliance and regulation is the most significant pressure point for dealers today, and he will explain the roles federal agencies and state attorneys general — and, yes, even our next president — will play in shaping the compliance landscape in the years ahead.

The Buck Stops Here: Dealers, Compliance and Enforcement

Few compliance experts command as much respect as Terry O’Loughlin, a former regulator with the Florida attorney general’s office who now serves as director of compliance for Reynolds and Reynolds. He will explain why dealers, not managers nor staff, bear the onus of compliance, and how having the right policies, tools and best practices in place is the best way to protect your operation.

Knowledge Is Power

Our first panel session will be led by compliance expert and attorney Michael Maledon and staffed by Bob Balak of Compli, Alpha Warranty’s Darin Ramos,  Steve Roennau of EFG Companies, and Timbrook Automotive Group’s Dina Wilson. Maledon and his experts will sort through the complex maze of rules and regulations to identify and focus on the best practices dealers are using today to keep up with changes and withstand scrutiny.

Luncheon Address

Our luncheon speaker is Jim Radogna, a San Diego-based compliance expert and trainer. Before founding Dealer Compliance Consultants, he served as compliance officer for a large auto group, the apex of a 15-year retail career that also included roles in F&I and sales management. Radogna will offer his views on the state of dealer preparedness and discuss compliance issues unique to the Western states.

Compliance Traps Your Store MUST Avoid

Attorney Jim Ganther of Mosaic Compliance Services is a dealer advocate and a Compliance Summit mainstay. His address will cover the common mistakes made by dealers in a highly regulated environment, how to avoid them, and how to train managers and staff to ensure your sales and finance processes remain up to code.

Leadership, Teamwork and Accountability

I have the honor of leading our second panel discussion, which will focus on the individual roles owners, managers and staff — and, in particular, your appointed compliance officer — play in protecting your dealership and your customers. I will be joined by Justin Gasman, the award-winning finance director at McCaddon Cadillac Buick GMC in Boulder, Colo., and compliance experts Michael Tuno and Max Zanan of ARMD Resource Group and Total Dealer Compliance, respectively.

The Paper Trail: A Dealer’s Best Defense Witness

Compliance expert and trainer Gil Van Over, founder and president of gvo3 & Associates, will take the stage to discuss your documentation program — or lack thereof. In a sales and finance process that requires the customer to sign their name 80 times or more, you need to establish and enforce a set of rules that can serve as a defense against litigation claims and government inquiries. With your operation on the line, every signature counts, and consistency is the key to your paper trail.

Where the Rubber Meets the Road

Our final panel discussion will be helmed by United Development Systems (UDS)’s Brian Crisorio, who will be joined by Erika Ahern of CNA National, Doug Fusco of Dealer Safeguard Solutions, F&I Express’ Brian Reed, and Iris Spiegel of Miller Automotive Operations. This esteemed group will turn our discussion from the theoretical to the practical, detailing the simple, actionable processes and controls dealers are implementing in F&I offices nationwide.

Is It Compliant? 

Day One ends with a bang as our master of ceremonies, Bob Harkins of American Guardian Warranty Services, will facilitate “Is It Compliant?,” an open-forum discussion among Compliance Summit speakers and attendees. This is your chance to pose your toughest questions to our experts and share the challenges you have faced in your dealership and market. So don’t hold back, and remember: Compliance Summit is your event!

Certified Automotive Compliance Specialist Review and Exam

Day Two brings your opportunity to earn Certified Automotive Compliance Specialist status following the successful completion of a four-hour review session and a satisfactory score on the exam that follows.

The review session is divided into two parts: Part 1 runs from 8:00 a.m. to 9:45 a.m. and will cover such topics as ethics, vocabulary, Reg Z and M, adverse actions, ECOA, FCRA, credit applications and more. After a break, Part 2 starts at 10:00 a.m. and ends at noon; this session will include Magnusson-Moss, the Used Car Rule, Red Flags, Safeguards, OFAC, Unfair, Deceptive or Abusive Acts and Practices (UDAAP) and more.

After a half-hour lunch, the exam itself will begin at 12:30 p.m. and end at 2:00 p.m. But the fun doesn’t end there.

Industry Summit

Your Compliance Summit registration also grants you full access to Industry Summit, the auto retail and finance industry’s premier training event. You can drop in on sessions covering topics ranging from needs discovery and objection-handling to lender relations, the used-car market correction and everything in between. Tour the exhibit hall, take advantage of the free meals and join us for evening receptions.

I am so happy you have decided to join us for Compliance Summit. We take great pride in our event and we have been encouraged by all the positive reviews, phone calls and emails that followed our first four conferences. I hope you take full advantage of everything this week has to offer.

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New Survey Finds 65% of Consumers Believe US Car Dealerships Are Unethical


NEW YORK – Total Dealer Compliance (TDC), a car dealership compliance-auditing firm, today announced key findings from its latest auto dealership survey conducted online in July among 200 U.S. adults age 18+. Upon examining the survey results, nearly 65% of consumers said they believe that US car dealerships’ business practices are not ethical. While over 50% of consumers are more likely to shop at a dealership if their code of ethics were clearly displayed when shopping.

“A code of ethics is designed to reinforce a dealers’ personal commitment to quality service and high ethical standards,” said Max Zanan, President of TDC. “Our survey confirmed that the trust between the consumer and car dealer is well and truly broken. Ensuring a code of ethics is on display will be the first step in rebuilding the consumer’s trust, where compliance is of top priority.”

Highlights from the consumer survey include:

  • Nearly 65% of consumers believe that US car dealerships’ business practices are not ethical
  • Over 50% of consumers are more likely to shop at a dealership if their code of ethics were clearly displayed
  • 40% of consumers said that it would not make a difference if a dealership’s code of ethics was clearly displayed upon purchasing

With 40% of consumers admitting that it would not make a difference if a dealership’s code of ethics was clearly displayed upon purchasing, the survey highlighted one common theme which is overall consumer fatigue towards car dealerships’ sales processes.

“Car dealers have a lot of work to do when it comes to changing the public’s perception. While ethics and compliance go hand in hand, car dealers should execute regular audits, provide online courses to employees and conduct their business ethically,” said Zanan.  “TDC’s survey further highlights the need for a strong compliance training program that will proactively mitigate risks while helping dealerships to build a positive reputation.”

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Compliance Summit Panel to Include F&I Pro, Experts, Editor


LAS VEGAS — Organizers of the upcoming Compliance Summit have announced that a panel dedicated to “Your Responsibilities” will include an award-winning F&I director, two compliance experts and a member of the Auto Dealer Today editorial team. The event will be held Aug. 29–30, 2016, at Paris Las Vegas as part of the annual Industry Summit.

Justin Gasman, finance director at McCaddon Cadillac Buick GMC in Boulder, Colo., and F&I and Showroom’s reigning F&Idol winner, will be joined on the panel by Michael Tuno, founder and president of ARMD Resource Group, and Max Zanan, president of Total Dealer Compliance. Tariq Kamal, managing editor of Auto Dealer Today and contributor to several additional industry publications, will serve as moderator.

“This is exciting,” said David Gesualdo, show chair and publisher of Auto Dealer Today and F&I and Showroom. “Tariq and his team bring four distinct perspectives to a challenging subject. I can’t wait to hear what they have to say.”

The panel, “Leadership, Teamwork and Accountability,” will begin at 2:35 p.m. on Monday, Aug. 29. The group is tasked with laying out the important first steps attendees must take to fall in line with government standards and protect F&I profitability.

“This diverse group is the ideal combination for the topic, and they are going to make my job easy,” Kamal said. “We are going to equip every attendee with the information they need to start forming a plan for compliance and sustainable productivity.”

Compliance Summit attendees are also invited to attend any Industry Summit session and sit for the Certified Automotive Compliance Specialist exam, both for no additional charge.

To register for Compliance Summit and the exam, click here. For more information, including sponsorship and exhibition opportunities, contact David Gesualdo via email hidden; JavaScript is requiredor at 727-947-4027.

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