Tag Archive | "The Warranty Group"

Craig Robinson Named President of AAGI


SCHAUMBURG, Ill. — American Auto Guardian Inc. (AAGI) announced that Craig Robinson, a 20-year veteran of the insurance and third-party administration segments, has joined the company as president. Tim Brugh, who has held the title of president since May 2013, moves into the CEO position.

Robinson started his career with Aon Warranty Group, driving operational results through dealership and manufacturer clients. He went on to manage clients such as CarMax, as well as all automotive, appliance and electronic, powersport, medical device and furniture third-party administrators on behalf of The Warranty Group’s wholly-owned insurance company, Virginia Surety Company.

In June 2011, Robinson was named executive vice president of the The Warranty Group’s Latin American region, a role in which he led all elements of the company’s business in Mexico, Central American and South America. Most recently, Robinson worked for the largest non-publicly traded dealer group in the United States before providing consulting and brokerage services to third-party administrators, private equity companies, and other business in the automotive aftermarket product industry.

In his new role as AAGI president, Robinson will coordinate strategy and development for AAGI’s products, services, and technology, as well as assume responsibility for the company’s day-to-day operations.

“I’ve had a tremendous amount of respect for AAGI for more than a decade,” Robinson said. “After many conversations with Tim regarding his vision for the company, I knew this was the right fit for me.

“AAGI is often referred to as the best company many people have never heard of. Well, that’s about to change,” he added. “We have enormous aspirations and I look forward to working with Tim and our entire team of automotive experts to capitalize on what’s been built to date. The sky’s the limit for AAGI, and I’m incredibly excited to help continue shaping the company into a dominant force in the automotive aftermarket space.”

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Craig Robinson Named President of AAGI


SCHAUMBURG, Ill. — American Auto Guardian Inc. (AAGI) announced that Craig Robinson, a 20-year veteran of the insurance and third-party administration segments, has joined the company as president. Tim Brugh, who has held the title of president since May 2013, moves into the CEO position.

Robinson started his career with Aon Warranty Group, driving operational results through dealership and manufacturer clients. He went on to manage clients such as CarMax, as well as all automotive, appliance and electronic, powersport, medical device and furniture third-party administrators on behalf of The Warranty Group’s wholly-owned insurance company, Virginia Surety Company.

In June 2011, Robinson was named executive vice president of the The Warranty Group’s Latin American region, a role in which he led all elements of the company’s business in Mexico, Central American and South America. Most recently, Robinson worked for the largest non-publicly traded dealer group in the United States before providing consulting and brokerage services to third-party administrators, private equity companies, and other business in the automotive aftermarket product industry.

In his new role as AAGI president, Robinson will coordinate strategy and development for AAGI’s products, services, and technology, as well as assume responsibility for the company’s day-to-day operations.

“I’ve had a tremendous amount of respect for AAGI for more than a decade,” Robinson said. “After many conversations with Tim regarding his vision for the company, I knew this was the right fit for me.

“AAGI is often referred to as the best company many people have never heard of. Well, that’s about to change,” he added. “We have enormous aspirations and I look forward to working with Tim and our entire team of automotive experts to capitalize on what’s been built to date. The sky’s the limit for AAGI, and I’m incredibly excited to help continue shaping the company into a dominant force in the automotive aftermarket space.”

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The Warranty Group, Inc. Names Nelson J. Chai as President and Chief Executive Officer


CHICAGO – The Warranty Group, a leading global provider of warranty solutions and underwriting services, announced today that Nelson J. Chai will join the company as its new President and Chief Executive Officer, effective January 4, 2017. Thomas W. Warsop III, President and Chief Executive Officer since August 2012, will leave to pursue other opportunities after overseeing a transition to Mr. Chai.

“The TWG team is one of the best I have worked with throughout my career, and I know the company will continue to be a leader in the warranty, loyalty and business intelligence landscape,” said Mr. Warsop.

“Tom was instrumental in transforming the company from a spun-off division of Aon Corporation to a formidable, stand-alone competitor with industry-leading capabilities in major markets around the world,” explained Eric Leathers, Chairman, Board of Directors, The Warranty Group, Inc. “On behalf of the Board and TPG Capital, I thank Tom for his leadership and service.”

Mr. Chai is former President of CIT Group, Inc., a publicly-traded commercial bank with a market capitalization of over $8 billion and more than $65 billion in assets. He has a track record of success at some of the largest and most successful public companies in the financial services industry, including serving as Chief Financial Officer of Merrill Lynch & Co., NYSE Euronext, the parent company of the New York Stock Exchange, and Archipelago Holdings, the first fully-electronic stock exchange in the US.

“The Warranty Group has been an industry leader for more than fifty years and I am honored to be entrusted to position it for continued growth in the future,” said Mr. Chai. “I look forward to the opportunities ahead and working with the TWG team.”

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Compliance Summit Heads West


Welcome to the inaugural Las Vegas Compliance Summit! Our series of regional events has made stops in Miami, Chicago, Austin and Tampa, and we can’t wait to share our program with you here at Paris Las Vegas.

Compliance Summit was designed to deliver a crash course in federal regulations and enforcement actions and help you build sustainable sales and F&I processes without sacrificing productivity or profitability. If that sounds like a tall order, it should, but our speakers know how to get it done. Here’s what we have in store:

Welcome Address

Our first speaker is Andy MacKay, executive director of the Nevada Franchised Auto Dealer Association (NFADA). He is a fourth-generation Nevadan who previously served as chairman of the Nevada Transportation Agency and as a partner in several private enterprises. MacKay is charged with protecting the interests of more than 100 new-car dealers in his state, and we are grateful that he has agreed to share his thoughts and kick off our event.

F&I Products, Regulators and the Presidential Election

Attorney and compliance expert Aaron Lunt of The Warranty Group will touch on a number of hot-button issues in his opening keynote address. He believes increased compliance and regulation is the most significant pressure point for dealers today, and he will explain the roles federal agencies and state attorneys general — and, yes, even our next president — will play in shaping the compliance landscape in the years ahead.

The Buck Stops Here: Dealers, Compliance and Enforcement

Few compliance experts command as much respect as Terry O’Loughlin, a former regulator with the Florida attorney general’s office who now serves as director of compliance for Reynolds and Reynolds. He will explain why dealers, not managers nor staff, bear the onus of compliance, and how having the right policies, tools and best practices in place is the best way to protect your operation.

Knowledge Is Power

Our first panel session will be led by compliance expert and attorney Michael Maledon and staffed by Bob Balak of Compli, Alpha Warranty’s Darin Ramos,  Steve Roennau of EFG Companies, and Timbrook Automotive Group’s Dina Wilson. Maledon and his experts will sort through the complex maze of rules and regulations to identify and focus on the best practices dealers are using today to keep up with changes and withstand scrutiny.

Luncheon Address

Our luncheon speaker is Jim Radogna, a San Diego-based compliance expert and trainer. Before founding Dealer Compliance Consultants, he served as compliance officer for a large auto group, the apex of a 15-year retail career that also included roles in F&I and sales management. Radogna will offer his views on the state of dealer preparedness and discuss compliance issues unique to the Western states.

Compliance Traps Your Store MUST Avoid

Attorney Jim Ganther of Mosaic Compliance Services is a dealer advocate and a Compliance Summit mainstay. His address will cover the common mistakes made by dealers in a highly regulated environment, how to avoid them, and how to train managers and staff to ensure your sales and finance processes remain up to code.

Leadership, Teamwork and Accountability

I have the honor of leading our second panel discussion, which will focus on the individual roles owners, managers and staff — and, in particular, your appointed compliance officer — play in protecting your dealership and your customers. I will be joined by Justin Gasman, the award-winning finance director at McCaddon Cadillac Buick GMC in Boulder, Colo., and compliance experts Michael Tuno and Max Zanan of ARMD Resource Group and Total Dealer Compliance, respectively.

The Paper Trail: A Dealer’s Best Defense Witness

Compliance expert and trainer Gil Van Over, founder and president of gvo3 & Associates, will take the stage to discuss your documentation program — or lack thereof. In a sales and finance process that requires the customer to sign their name 80 times or more, you need to establish and enforce a set of rules that can serve as a defense against litigation claims and government inquiries. With your operation on the line, every signature counts, and consistency is the key to your paper trail.

Where the Rubber Meets the Road

Our final panel discussion will be helmed by United Development Systems (UDS)’s Brian Crisorio, who will be joined by Erika Ahern of CNA National, Doug Fusco of Dealer Safeguard Solutions, F&I Express’ Brian Reed, and Iris Spiegel of Miller Automotive Operations. This esteemed group will turn our discussion from the theoretical to the practical, detailing the simple, actionable processes and controls dealers are implementing in F&I offices nationwide.

Is It Compliant? 

Day One ends with a bang as our master of ceremonies, Bob Harkins of American Guardian Warranty Services, will facilitate “Is It Compliant?,” an open-forum discussion among Compliance Summit speakers and attendees. This is your chance to pose your toughest questions to our experts and share the challenges you have faced in your dealership and market. So don’t hold back, and remember: Compliance Summit is your event!

Certified Automotive Compliance Specialist Review and Exam

Day Two brings your opportunity to earn Certified Automotive Compliance Specialist status following the successful completion of a four-hour review session and a satisfactory score on the exam that follows.

The review session is divided into two parts: Part 1 runs from 8:00 a.m. to 9:45 a.m. and will cover such topics as ethics, vocabulary, Reg Z and M, adverse actions, ECOA, FCRA, credit applications and more. After a break, Part 2 starts at 10:00 a.m. and ends at noon; this session will include Magnusson-Moss, the Used Car Rule, Red Flags, Safeguards, OFAC, Unfair, Deceptive or Abusive Acts and Practices (UDAAP) and more.

After a half-hour lunch, the exam itself will begin at 12:30 p.m. and end at 2:00 p.m. But the fun doesn’t end there.

Industry Summit

Your Compliance Summit registration also grants you full access to Industry Summit, the auto retail and finance industry’s premier training event. You can drop in on sessions covering topics ranging from needs discovery and objection-handling to lender relations, the used-car market correction and everything in between. Tour the exhibit hall, take advantage of the free meals and join us for evening receptions.

I am so happy you have decided to join us for Compliance Summit. We take great pride in our event and we have been encouraged by all the positive reviews, phone calls and emails that followed our first four conferences. I hope you take full advantage of everything this week has to offer.

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Charlie Robinson to Keynote F&I Think Tank at Dealer Summit


TAMPA, Fla. — Organizers of Dealer Summit announced that Charlie Robinson, president and COO of the Resource Automotive division at The Warranty Group, will deliver the keynote address for F&I Think Tank, a preshow event that will take place on Tuesday, May 3, 2016, at the Sheraton Tampa Riverwalk Hotel.

“Charlie is the only guy I know who has held executive-level positions with a major retailer and with one of the top F&I product providers in the country,” said David Gesualdo, show chair and publisher of Auto Dealer Today and F&I and Showroom. “His presence at F&I Think Tank is a vote of confidence in our event, and I expect the dealers and dealership managers present to pay very close attention.”

During his 32-year tenure, Robinson has led the company’s U.S. auto business to a leadership position in the industry. He is a highly sought-after speaker and a trusted source for a number of industry publications, including ADT and F&I. Robinson’s address highlights an all-day schedule that includes eight sessions led by some of the nation’s top F&I producers and experts.

“I am honored to be the F&I Think Tank keynote speaker at Dealer Summit,” Robinson said. “This is a great opportunity for dealer principals and F&I professionals alike to learn from the industry’s leading F&I producers.”

Dealer Summit attendees are welcome to attend F&I Think Tank for no additional charge. Registration is now open at the event’s website. Dealers who register by April 1 will enjoy a $100 early-bird discount.

For information about exhibition and sponsorship opportunities, contact David Gesualdo via email hidden; JavaScript is required or at 727-947-4027.

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Aaron Lunt to Join Texas Compliance Summit as Featured Speaker


AUSTIN — Organizers of the upcoming Texas Compliance Summit have announced that Aaron Lunt, assistant general counsel and head of regulatory affairs for The Warranty Group, will serve as a featured speaker at the event, which is scheduled for Nov. 16–17, 2015, at the Hilton Austin Airport Hotel.

“As regulators have applied increasing pressure to our industry, Aaron has emerged as a leading voice of reason,” said David Gesualdo, show chair and publisher of Auto Dealer Today and F&I and Showroom. “We are honored by his continued presence at our events.”

Lunt appeared as a panelist at Midwest Compliance Summit in April and delivered “The CFPB’s Impact on the F&I Industry,” the opening keynote address at September’s P&A Leadership Summit. Before joining The Warranty Group, Lunt, an Illinois-licensed attorney, handled a variety of insurance regulatory issues as an executive with a large commercial insurer.

“I’m honored to provide an update on the CFPB’s activities in the auto finance segment at the Texas Compliance Summit in November,” Lunt said. “The automotive industry is under increasing regulatory pressure — requiring manufacturers, dealers and service partners alike to evolve at a rapid pace. I look forward to an informative and interactive discussion with session attendees as we consider the risks and opportunities this evolution presents.”

Registration for Texas Compliance Summit is open at the event’s website. Attendees who register on or before Oct. 26 will enjoy a $100 discount. More information, including the full agenda, will be available soon.

For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or at 727-612-8826.

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