Tag Archive | "technology"

New VSC Portal Helps Monetize Lost VSC Leads


CHICAGO — ForeverCar, a digital vehicle service contract (VSC) technology provider, announced the launch of a dealer-branded VSC sales platform. It’s designed to help dealers sell protection products for older, higher mileage vehicles. The platform is also designed to help dealers recapture “lost” VSC opportunities from prior lead investments.

“ForeverCar is the first dealer-branded service contract portal that also uniquely remarkets service contracts to the tens of thousands of leads a dealer has in its database to help monetize some of the 70% of vehicle buyers who decline to purchase this coverage. That is an incredible amount of opportunity to recoup,” said Brooke Schulz Fernandez, the company’s vice president of business development.

The platform, according to the company, will help dealers drive service agreement sales, service department volume, and customer retention for franchised used-car departments that have limited offerings for buyers of older, higher mileage cars. It is also designed for independent dealers who don’t offer VSCs, as well as dealers who want to monetize prior investments in leads by offering them VSCs.

“Our platform helps dealers give customers more choices for protecting their vehicle investment, and it drives service department visits to build service sales and long-term retention,” Fernandez said. “We designed this tool to deliver solutions dealers indicated were missing from their current VSC sales practices.”

The company plans to present its product at the upcoming 2017 NADA Expo and Convention in Conference Room No. 103.

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Auto/Mate Now Integrated Into DealerOps


ALBANY, N.Y.—Auto/Mate Dealership Systems today announced that its dealership management system (DMS) is now fully integrated with the DealerOps platform.

Auto/Mate, the company noted, is a DMS solution that is ideal for large auto groups and single-store franchises. DealerOps designs custom, mobile-friendly web applications that provide dealers with enterprise-wide analytics and reporting.

As part of the integration, dealerships that use both vendors’ solutions will now receive automatic and seamless updates from their Auto/Mate Automotive Management Productivity Suite (AMPS) software into their DealerOps Platform.

“The DealerOps Platform and its powerful reporting engine allow auto dealers to instantly view their metrics and data while giving them an important ‘big picture’ overview with drill down into the finer details. The DealerOps Platform provides the tools dealerships need to not only monitor performance, but to also improve operational efficiencies across the board,” said Mike Esposito, president and CEO of Auto/Mate.

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Mechanical Breakdown Protection, Inc. Partners with F&I Express


LEE’S SUMMIT, Mo.  Mechanical Breakdown Protection, Inc. (MBPI), a top rated administrator, is pleased to announce a partnership with F&I Express. This innovative technology cuts costs, increases efficiency, and adds a new element of customer satisfaction. This partnership will help the F&I office increase sales penetration and improve dealer and customer satisfaction by decreasing customer delivery time.

“MBPI’s new partnership with F&I Express will allow dealerships a new and effective way to offer our wide range of F&I products to the consumer. It will also eliminate the need for double entry, which makes life easier for F&I Managers.” – Barry Kindler, MBPI National Sales Manager

To learn more about MBPI, visit the website at mbpnetwork.com.

To learn more about F&I Express, visit the website at fandiexpress.com.

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Mercedes-Benz Captive Now Available on AutoGravity’s Auto Financing App


IRVINE, Calif. — AutoGravity has added Mercedes-Benz Financial Services to its auto financing app, which allows car buyers to search for loan and lease options based on the vehicle they want.

The partnership gives AutoGravity users access to Mercedes-Benz Financial Services when purchasing a Mercedes-Benz or smart vehicles. The captive is already integrated into the public beta release of AutoGravity’s platform, which is available as an iOS app, Android app and mobile-responsive web app, according to the company.

“Our partnership with AutoGravity is valuable, because it enhances our positioning among the growing number of digital savvy consumers who rely on smartphone technology when making purchasing decisions,” said Peter Zieringer, president and CEO of Mercedes-Benz Financial Services.

The AutoGravity app is designed to allow car buyers to choose any new car make, model and trim, browse nearby dealerships that sell that car, apply for financing online in three steps, and then select from up to four resulting financing offers. Customers are then able to take their selected offer to the dealership and complete the lease or purchasing process.

“AutoGravity was created to empower car buyers through their smartphones and give them access to a wide selection of auto finance options from the palm of their hands,” said Andy Hinrichs, founder and CEO of AutoGravity. “The partnership with Mercedes-Benz Financial Services provides choice for our users and gives Mercedes-Benz access to a broader pool of new and existing digitally savvy customers. This is a prime example of how the AutoGravity platform benefits consumers, dealerships and lenders.”

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Alpha Warranty Services Releases Claims Tracker


SALT LAKE CITY, Utah — Alpha Warranty Service Inc. (AWS) announced the release of Alpha Claims Tracker, a tool that allows customers, dealers, and agents to easily track their claims in real time.

By using the Alpha Claims Tracker, users can view which step of the process a claim is in, similar to how someone can track shipments online. The tool provides a detailed description of what is happening during that step so users are fully aware of what is being done to complete repairs on their vehicle.

“Our goal is to always find ways to improve the customer experience, especially when filing a claim. The claims process in this industry can be an overwhelming and stressful process for a customer. We’ve worked for years though to eliminate that frustration and the Alpha Claims Tracker takes the customer experience to a whole new level,” says Jeremy Lindsey, COO at Alpha Warranty Services.

“Being able to know the current status of your claim, who is responsible to move the claim forward, and what’s left in the claims process really minimizes the unknown when filing a claim. And the great thing is that our customers will have all this information at their fingertips without the need to pick up the phone.”

The tool offers a mobile-friendly user portal, along with the option to receive status updates by email and text message. It also provides a complete history of the claim and information on who is performing the next step to help reduce confusion.

If the user has any questions throughout the process, he or she can live chat with a customer service representative to have them answered, the company added.

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Keith Whann Joins Over the Edge Corp. as Outside General Counsel


COLUMBUS, Ohio – Over the Edge, a technology development/design company and creator of the TecAssured™ Software Suite, is pleased to announce its partnership with Keith Whann, a national compliance expert and attorney. Whann’s role will be to advise and consult clients as they use the company’s TecAssured system to easily create, sell, manage and administrate F&I, warranty and other protection products.

Released to the public in May, TecAssured is an innovative, cloud-based e-rating and e-contracting solution that provides easy-to-use tools for dealers, agents and TPAs to sell and manage their own custom, private-label products. With the power to self-administer high-revenue, high-growth products now in their hands, these businesses will need protection from complex industry laws and regulations to avoid potential fines and litigation. The partnership between Over the Edge and Whann meets this vital need.

Whann is a leading authority on the issues that face automotive dealers, agents and related businesses – including compliance, sales, F&I, and technology. For more than 30 years, Whann has successfully predicted industry and regulatory trends, including the development and implementation of several compliance document-review and dealership walk-through programs. Whann also consults businesses on how to integrate F&I products and services into the sales and financing process from a big-picture perspective.

The new partnership will help dealers and TPAs “navigate the minefield of regulations and compliance with confidence,” according to Over the Edge Chief Executive Officer, Joseph Pesce. “Keith is one of the few people in this industry who has seen it from all sides – as a former regulator, industry attorney, business owner and technology developer,” Pesce said. “He understands the many nuances involved and can help our clients develop profitable products while staying within industry guidelines.”

As government regulations become increasingly complex, any warranty or service creator could unwittingly find his business facing legal trouble. “When we sat down to talk, I had a user’s F&I menu screen open on my desktop. Keith’s keen eye quickly saw six potential compliance hurdles in their product development,” Pesce said. “With Keith on board, we can now offer our clients the added service of expert compliance guidance as they create products with our TecAssured system.”

“Over The Edge is providing powerful technology that has a direct impact in the dealership F&I department,” Whann said. “My work will make a difference to TecAssured users by making transparency and compliance not just words, but real dealership practice.”

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