Tag Archive | "operations"

GWC Warranty Names New Vice President Of Operations


WILKES-BARRE, PA. – GWC Warranty, a best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, has appointed Richard Gesler as the company’s new Vice President Of Operations.

In his role, Gesler will oversee all of GWC Warranty’s claims, business processing and customer service operations.

“Rich’s proven track record of leadership, claims management and customer service excellence could not be a more perfect fit for GWC Warranty,” said GWC Warranty CEO & President Rob Glander. “The areas of the business Rich will oversee touch our dealer, agent and lender partners as well as their customers on a daily basis. We’re confident that he will continue to enhance our top-tier claims team and elevate the best-in-class customer service we commit to deliver in every interaction.”

Gesler, a Long Island University graduate, joins GWC Warranty following more than two decades of claims management experience. Throughout his career he has improved claims performance and customer service at numerous organizations such as Liberty Mutual Insurance Company, Hanover Insurance Group, AutoOne Insurance, Bristol West Insurance and Nationwide Insurance.

With more than 20 years of experience administering used vehicle service contracts (VSC), GWC Warranty has paid more than $400 million in claims to date. Gesler’s arrival is aimed at enhancing this already strong VSC operation with a customer-focused approach to claims administration and customer service.

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Radogna to Present ‘Reduce Your Exposure’ at Las Vegas Compliance Summit


LAS VEGAS — Jim Radogna, a San Diego-based compliance expert and trainer, will serve as the luncheon speaker at the upcoming Compliance Summit, organizers announced Thursday. The event, which marks Compliance Summit’s first visit to the Western states, will be held Aug. 29–30, 2016, at Paris Las Vegas.

“Jim’s reputation as a nationally recognized expert, trainer and speaker precedes him,” said David Gesualdo, show chair and publisher of Auto Dealer Today and F&I and Showroom. “We are counting on him to identify the pressure points regulators are focusing on and how to button them up.”

Radogna’s session, “Reduce Your Exposure: Who Is Targeting Your Dealership?,” will begin after lunch is served at 12:20 p.m. on Monday, August 29. His presentation is expected to include a rundown of the most currently active state and federal regulators, the results of recent enforcement actions and areas of high risk in variable operations, fixed operations and human resources.

“The laws and regulations impacting auto dealers are many,” Radogna said. “This presentation will focus on the top enforcement threats facing most auto dealers today and how you can prepare and adjust to lessen your dealership’s exposure.”

To register for Compliance Summit, click here. For more information, including sponsorship and exhibition opportunities, contact David Gesualdo via email hidden; JavaScript is required or at 727-947-4027.

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RoadVantage Celebrates Fifth Year of Record Growth, Announces Executive Promotions


AUSTIN – RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, marked its fifth year of record growth by announcing promotions for three executives. RoadVantage reported a 72-percent increase year-over-year in new dealers actively selling RoadVantage programs, and a 51-percent increase in new agent signups for the same period, while maintaining service levels at 97 percent of claims approved in eight minutes or less.

“I attribute our record success over these five years to our innovative focus on the customer experience,” said RoadVantage CEO Garret Lacour. “We offer a complete line of powerful F&I products, but where the rubber meets the road is in our customer service. This is what makes dealers and agents so excited to work with us.”

In May, RoadVantage won a Platinum Dealers’ Choice Award for F&I Products – its second year in a row to win an award in this category – and in April, RoadVantage introduced the market’s first GPS System bundled with a theft protection benefit.

RoadVantage also announced promotions for three key executives: Bradford Blizzard, a 30-year F&I industry veteran, was promoted to National Vice President of Sales, Michael Scotty has been promoted to Senior Vice President of Operations, and Melissa Anderson is now Vice President of Marketing.

“With the explosive growth we’ve experienced, this is an exciting time to be with RoadVantage,” said Blizzard. “No one else can match what we offer, from products to service, and it all starts with our company culture: everyone here is passionate about making a difference for our customers.”

Bradford Blizzard began his automotive career in 1982 at a dealership before transitioning to the consulting side of the business, after which he served as VP National Account Manager with Safe‐Guard. As National VP of Sales for RoadVantage, Blizzard oversees the regional vice presidents’ sales efforts in conjunction with driving sales at a national level. Blizzard was part of the “Profit Opportunities” panel last month at the 2016 Agent Summit.

Michael Scotty brings to RoadVantage more than 20 years in business development and operations management. At RoadVantage, Scotty oversees the internal operations of multiple departments to ensure corporate objectives are met.

Melissa Anderson has more than 20 years of experience in marketing communications and oversees the advertising, public relations, direct marketing, events, online marketing and social media for RoadVantage, working to build brand awareness and loyalty through all marketing channels.

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Scott Smith Appointed Manager of AUL Operations and Service Support Departments


NAPA, Calif. – AUL Corporation is proud to announce the promotion of Scott Smith to lead the operations department in addition, to his role as the service support manager. Scott joined AUL nine years ago as a customer service representative and then was appointed a claims team leader before being promoted to the service support manager position. In his new role, he will bring leadership and innovation to the combined synergies of the two departments as AUL continues to grow year over year. The operations department is the underwriting and processing center for AUL.

“Scott is an inspirational leader that has taken our service support team to new levels,” said Jimmy Atkinson, COO. “We have a very high commitment to customer service and [we] answer every call personally through that team, handling over 30,000 calls per month. Scott has developed processes and training programs and even, more importantly, the spirit of teamwork that we know he will bring to our operations group.”

Scott replaced Jackie Mathews, who was one of the first employees at AUL. Jackie made the decision to step back from her manager role and become a team member again as she prepared for retirement after being an AUL employee for well over twenty years. “Jackie is employee number three!” said Luis Nieves, founder and CEO. “When we were first starting AUL, we folded brochures and pitch kits in Jackie’s basement, and she has been a loyal and dedicated part of AUL ever since,” said Nieves.

Also, Scott has promoted Kim Freemen to the position of team leader from our Sales Support Team, joining Isabel Gutierrez in that role. Also, Heath Rosa has been named operations analyst. These changes reflect the talent and bench strength at AUL and further the commitment to providing agents, dealers, and contract holders with unsurpassed service.

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Fiat Chrysler Says Performance of US Operations Crucial


Fiat Chrysler Automobiles Chief Executive Sergio Marchionne said on Sunday a good performance by its U.S. operations was crucial for the success of the company’s recently announced business plan, according to Reuters.

The carmaker launched a breakneck global growth effort last month built around its upmarket Alfa Romeo, Jeep and Maserati brands. Under the 2014-2018 business plan, it aims to boost sales by 60 percent and increase net profit five-fold by 2018.

“The execution of the (Fiat Chrysler Automobiles) business plan announced on May 6 depends on the fact that the U.S. operations perform well,” Marchionne said at a business event in the Italian town of Trento.

Marchionne said the company needed cash from Chrysler’s U.S. operations to fund its strategy in Europe, where Fiat was still battling with a weak and fragile economic recovery and over-capacity of the market for mass-market brands.

Chrysler filed for bankruptcy in 2009 and received a U.S taxpayer-funded bailout. Fiat took over the U.S. automaker at the time and completed the buyout at the beginning of this year to become the world seventh-largest carmaker.

The group is preparing to move its main listing from Milan to New York by the end of this year.

Marchionne said Chrysler’s financial strength and commercial clout overseas would help Fiat boost sales of Alfa Romeo, which will build eight new models by the end of 2018 thanks to investments worth 5 billion euros ($6.8 billion).

“On Friday I saw the prototype for one of the new models engineers are developing in secret, and I can say we are on the right track,” he said, adding that the model would probably be unveiled in the third quarter of next year.

Marchionne confirmed that all Alfa Romeo cars would be produced at Italian plants, at least until 2018, and said he would ask the government of Prime Minister Matteo Renzi to take measures to facilitate exports.

“I am not asking for financial aid. I am asking for logistic, regulations … changes to help exports,” Marchionne said, lamenting that he had not received any such help from Renzi’s predecessors.

Marchionne, who in the past ignored opposition from Italian labour unions and industry lobby Confindustria to negotiate company-level job contracts at Fiat plants, voiced support for the 39-year-old Renzi, who took office in February.

“I like Renzi very much, I hope he will find support for his agenda … it is the only agenda we have both in Italy and in Europe,” Marchionne said.

Renzi has promised to try to focus euro zone policies on growth and employment and away from austerity during the six months that Italy will hold the rotating European Union presidency starting in July.

“The austerity that came from Germany doesn’t make any sense for Europe now,” Marchionne said.

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Safe-Guard Products Successfully Completes SOC 1 Type II / SSAE 16 Examination


ATLANTA – Safe-Guard Products International announced that it has successfully completed a SOC 1 Type II attestation performed under SSAE 16 (Statement on Standards for Attestation Engagements 16) guidelines.

The SOC 1 Type II attestation was provided by the independent audit firm, UHY LLP, Certified Public Accountants. The firm evaluated the design of Safe-Guard’s operations and control environment, and found that these controls had been operating effectively for the period ended March 31, 2012.

Their unqualified opinion represents that they are satisfied that the company has accurately described its controls for systems in place through the period of the audit, and those controls are adequate to achieve appropriate control objectives. The controls were tested and, during the period of the audit, were operating effectively.

“This examination emphasizes Safe-Guard’s continued commitment to create and maintain the most stringent controls needed to ensure the highest quality and security of services we provide to our customers,” said Safe-Guard’s CEO Randy Barkowitz. “This is especially important as we continue to grow alongside our major strategic partners.” 

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