Tag Archive | "Midwest"

Dealers: Midwest Compliance Summit a Success


CHICAGO — Many of the dealership personnel who attended last week’s Compliance Summit made the trip to the DoubleTree Chicago O’Hare in Rosemont, Ill., ready to absorb the latest in compliance strategies.

“I wanted to know where to go with our program,” said Karina Morgan, compliance director for the Dayton, Ohio-based Voss Auto Network, adding that she has been following moves made by the Consumer Financial Protection Bureau (CFPB) and wanted to hear what the experts had to say. “My biggest takeaway is that, yes, we are doing things right. I actually put out a memo in our newsletter to our employees to thank them for following our policies and procedures. But I also gathered quite a bit of information about the CFPB and enough information to update our fair credit policy.”

Compliance Summit Midwest began with an evening reception on Monday, April 20, and continued Tuesday with a full slate of featured presentations and panel discussions. Bob Harkins of American Guardian Warranty Services, acted as master of ceremonies for the duration of the event. The agenda was divided into four topic headings: Rules and Regulations, Your Responsibilities, Easy-to-Implement Processes and Controls and Is It Compliant?, an open-forum discussion between attendees and speakers.

Among them was Terry O’Loughlin, an attorney and director of compliance for Reynolds and Reynolds. O’Loughlin began his career as a regulator with the Florida attorney general’s office, where he initiated actions against dozens of dealers. He also delivered “Regulations: Where Past Is Prologue,” early in the day, a presentation that captivated David Volckmann, a finance manager with I-25 Kia in Longmont, Colo.

“I really enjoyed hearing from the prosecuting attorney,” he said. “Those are the guys you have to be scared of. When a lawyer who prosecuted dealers gets up there, you have to pay attention.” Volckmann added that he is in the process of designing a compliance management system (CMS) for his dealership. “Me being at this meeting was a way to take our compliance process to the next level… I really feel this meeting was the frontline of the army that’s trying to protect this industry.”

Gene Allen Jr., business director and compliance auditor for Champion Chrysler Jeep Dodge RAM in Indianapolis, also singled out O’Loughlin’s presentation as one to remember.

“There are some things I want to implement to make things a little more seamless,” Allen said. “There are certain things we want to do to be more of a concierge for our clients and stay buttoned up. I am going to implement some strategies I know will work and I will lean on the information I received at Compliance Summit.”

The conference continued with hard-hitting discussions among attorneys who, collectively, represent thousands of dealers, car buyers and product providers. Mosaic Compliance Services’ Jim Ganther moderated a panel discussion between fellow attorneys Robert Steenbergh of US Equity Advantage and Marc Waite, corporate counsel for Indiana’s Gurley-Leep Auto Management group.

Aaron E. Lunt, assistant general counsel/head of regulatory affairs with The Warranty Group, and Patricia Kelly, senior counsel for the Chicago and Northern Illinois chapter of the Better Business Bureau (BBB), also took part in panel discussions, and Kelly’s boss, President and CEO Steve Bernas, served as luncheon speaker. Bernas discussed the work the BBB does on behalf of and in conjunction with dealers, including an ad review program initiated by his group and the Chicago Auto Trade Association (CATA), to a receptive audience.

Other speakers included United Development Systems Inc. (UDS)’s Randy and Brian Crisorio, Bill Kelly of Automotive Development Group (ADG), World Class Dealer Services’ Michael Tuno, Brian Reed of Intersection Technologies Inc. – F&I Express, Doug Fusco of DealerSafeGuardSolutionS, and JC Cramer, director of compliance for Detroit’s Feldman Auto Group. David Robertson, executive director of the Association of Finance & Insurance Professionals (AFIP), delivered an impassioned speech about the role of human nature and personal accountability in overcoming compliance challenges.

The conversation ran the gamut from the CFPB and FTC to truth-in-advertising standards, fair credit policy and fixed prices for dealer-arranged financing and F&I products. The 80-member audience was active and engaged, peppering speakers with questions about the real-world implications of the topics at hand. Asked whether the concerns he brought to Compliance Summit were answered, Alessandro Meloni answered in the affirmative.

“A lot of them, yes, and answers to questions I never had that came up in discussions throughout the day,” said the finance manager for Transwest Buick GMC Isuzu in Henderson, Colo. When he returned to the dealership, he said, he shared his newfound expertise with his management team. “I told them we do have some changes and a lot of discussion that needs to take place. We run a pretty tight ship. We’ll look into building a CMS and nominate a compliance officer.”

Ultimately, said Voss Auto Network’s Morgan, the trip was made worthwhile by the content presented and the networking opportunities that filled the time between sessions. “You know, I’m not an attorney, and there’s a lot of stuff I don’t know. But I know where to find it,” she said. “I have a whole handful of new cards from people I can call upon with questions.”

To view the PowerPoint presentations from this years event click here.

View PowerPoint Presentations

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What to Expect at Compliance Summit Midwest


CHICAGO — Several days ahead of Compliance Summit Midwest, organizers have announced new details for the event, which will be held April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill.

“We couldn’t be more pleased with the way this event has come together,” said David Gesualdo, show chair and publisher of Auto Dealer Monthly and F&I and Showroom magazines. “Front-end compliance is clearly a priority for Midwest dealers, and we look forward to delivering on our promise of a first-rate educational slate.”

The event will begin with a welcome reception on the evening of Monday, April 20, and continue with a full day of sessions on Tuesday. Randy Crisorio, a Chicago native and head of United Development Systems Inc. (UDS), will start the day with “Dealer Beware,” a review of past actions brought against dealers by federal regulators and state attorneys general.

The Rules and Regulations portion of the agenda will begin with Terry O’Loughlin, an attorney, former regulator and director of compliance for Reynolds and Reynolds. He will deliver “Regulations: Where Past Is Prologue,” in which he will draw parallels between past actions and today’s regulatory environment. O’Loughlin’s address will be followed by “Knowledge Is Power,” a panel discussion on the preparation and responses to new regulations and actions by dealers, product providers and finance companies. The panel will be moderated by Mosaic Compliance Services’ James Ganther Esq. and staffed by attorneys Marc Waite of Gurley-Leep Auto Management and Robert Steenbergh of US Equity Advantage.

The Your Responsibilities section will begin with “The Ability to Respond,” a featured presentation by World Class Dealer Services’ Michael Tuno, and a panel discussion entitled “Leadership, Teamwork and Accountability.” Tuno’s session will put an emphasis on the dealer’s role in ensuring compliance storewide while the panel — helmed by Auto Dealer Monthly’s Tariq Kamal and staffed by JC Cramer, compliance director for Detroit’s Feldman Auto Group, Bill Kelly, a top agent and partner at Minnesota’s Automotive Development Group (ADG), and Patricia Kelly Esq., senior counsel at the Better Business Bureau (BBB) of Chicago and Northern Illinois — will cover the strategies dealers and their industry partners are using to prepare for and respond to regulatory inquiries and actions.

Between those sessions, lunch will be served and Steve Bernas, head of the Chicago and Northern Illinois chapter of the Better Business Bureau (BBB), will take the stage. Bernas will discuss a truth-in-advertising campaign the BBB developed in conjunction with the Chicago Auto Trade Association and the work the agency does on behalf of dealers and car buyers.

“I think it’s so important that business leaders are getting together and deciding that they can regulate themselves,” Bernas said. “Dealers love competition, but they don’t like to compete on an uneven playing field. … I’m glad to be there to inform them that the BBB is there to help in any way we can.”

The next topic heading, Easy-to-Implement Processes and Controls, will begin with “Knowledge of the Law Keeps You Out of Trouble and Closes Deals,” a featured presentation by Association of Finance & Insurance Professionals (AFIP) Executive Director David Robertson. He will be followed by “Where the Rubber Meets the Road,” a panel discussion devoted to laying out simple, actionable solutions dealers can use to develop their own, comprehensive front-end compliance strategies. Moderator Brian Crisorio of UDS will be joined by Doug Fusco of DealerSafeGuardSolutionS (DSGSS), Demetrios Lahiri of American Financial and Automotive Services (AFAS), The Warranty Group’s Aaron Lunt and Brian Reed of Intersection Technologies Inc. and F&I Express.

The final session, “Is It Compliant?”, will be an open-forum discussion between attendees and speakers. The discussion will be hosted by the American Guardian Warranty Services’ Robert Harkins, who will also serve as Compliance Summit’s master of ceremonies. Ganther, O’Loughlin, Robertson and Tuno are all expected to participate, giving attendees the opportunity to fill in any gaps they may have perceived in the preceding sessions.

“When all is said and done, we believe Compliance Summit will prove to be an invaluable training course for any dealer, manager or staff member involved in front-end compliance,” Gesualdo said. “We look forward to seeing you in Chicago.”

Attendees can register at ComplianceSummit.com or by phone at 727-942-2139 until 11:59pm on Sunday, April 19. Onsite registration will be available all day Monday, April 20, as well as Tuesday morning. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email or call 727-612-8826.

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Still Time to Register for Midwest Compliance Summit


CHICAGO — Organizers of Compliance Summit have announced that online registration will soon close for the Midwest event, which will be held April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill.

“The response has been tremendous and we can’t wait to meet and greet our attendees and speakers,” said David Gesualdo, show chair and publisher of Auto Dealer Monthly and F&I and Showroom magazines. “We are looking forward to delivering a first-rate education in front-end compliance.”

Attendees can register at ComplianceSummit.com or by phone at 727-942-2139 until 11:59pm on Sunday, April 19. Onsite registration will be available all day Monday, April 20, as well as Tuesday morning.

For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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Compliance Summit to Feature Rules and Regulations Panel


CHICAGO — Organizers of Compliance Summit have announced the inclusion of a panel discussion devoted to Rules and Regulations. The panel will be part of the Midwest event, which is scheduled to take place April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill.

“Rules and Regulations is a multifaceted topic,” said David Gesualdo, show chair and publisher of Auto Dealer Monthly and F&I and Showroom magazines. “That reality is reflected in the group we selected to lead this important discussion.”

The panel will be moderated by Jim Ganther, an attorney and compliance expert who serves as president of Mosaic Compliance Services. He will be joined by Robert Steenbergh, the founder and CEO of US Equity Advantage and Marc Waite, corporate counsel for Gurley-Leep Auto Management.

“I believe the composition of this panel is perfect for their task,” Ganther said. “We have a dealership group attorney in Marc Waite and a product provider attorney in Robert Steenbergh.”

More information about Compliance Summit, including registration and travel information, is available at ComplianceSummit.com. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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Compliance Summit Panel to Highlight ‘Your Responsibilities’


CHICAGO — Organizers of Compliance Summit have announced that a panel has been convened to discuss “Your Responsibilities” at the Midwest event, which will be held April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill.

“This section of the agenda cuts to the heart of the question Compliance Summit was designed to answer,” said David Gesualdo, show chair and publisher of Auto Dealer Monthly and F&I and Showroom magazines. “What responsibilities do dealers, compliance officers and F&I professionals actually bear when it comes to front-end compliance?”

The panel will include JC Cramer, who serves as compliance director for Detroit’s Feldman Auto Group and spoke at the inaugural Compliance Summit, in Miami, last November, as well as Bill Kelly, a partner in the Minnesota-based Automotive Development Group (ADG). Kelly will discuss the role agents can and should take in ensuring compliance standards are taught and reinforced at their dealerships. The panel will be moderated by Tariq Kamal, managing editor of Auto Dealer Monthly.

“Our plan is to drill down to the compliance issues Midwest dealers face on a daily basis,” Kamal said. “We will tackle those issues head-on in true Compliance Summit fashion.”

More information about Compliance Summit, including registration and travel information, is available at ComplianceSummit.com. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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‘Is It Compliant?’ to Cap Midwest Compliance Summit


CHICAGO — Organizers of Compliance Summit have announced that the Midwest event, which will be held April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill., will conclude with “Is It Compliant?”, an open-forum discussion of the topics raised in the course of the conference.

“Is It Compliant? proved to be the perfect capstone for our inaugural event in Florida,” said David Gesualdo, show chair and publisher of Auto Dealer Monthly and F&I and Showroom magazines. “Engaging the speakers in an open, friendly environment will provide a last chance for every attendee to make their voice heard and fill in any gaps that may have appeared in the sessions that precede it.”

The discussion will be led by Bob Harkins, director of the AFG Training Academy and the event’s master of ceremonies. He will be joined by featured speakers and panel moderators from prior sessions, including attorneys James Ganther and Terry O’Loughlin of Mosaic Compliance Services and Reynolds and Reynolds, respectively, as well as AFIP’s David Robertson and World Class Dealer Services’ Michael Tuno.

More information about Compliance Summit, including registration and travel information, is available at ComplianceSummit.com. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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