Tag Archive | "key replacement"

Dent Wizard Rolls Out New F&I Programs

ST. LOUIS – Dent Wizard International is expanding beyond the appearance protection menu offerings it’s known for with the introduction of three new F&I programs.

The new lineup begins with AlwaysNu, which features base coverage for road hazard tire-and-wheel, cosmetic wheel repair, roadside assistance service and rental car reimbursement of up to $50 per day. Customers have the option to add any or all of the following coverages: dent repair with a hail benefit; windshield repair; interior repair; and key protection featuring Tile technology.

Tile uses Bluetooth to communicate with an easy-to-use companion app on a smartphone or tablet.

The F&I product provider also rolled out Nu Key, a key protection product featuring Tile, key lockout service, roadside assistance and rental car reimbursement of up to $50 per day.

Also included in the rollout is Ding Shield One, which features base coverage for dent repair, plus a hail benefit and rental car reimbursement of up to $50 per day. Buyers can also add cosmetic wheel repair; windshield repair; interior repair; cosmetic bumper repair; and key protection featuring Tile.

“These new F&I programs allow us to apply our proven customer service, product reliability and technician expertise beyond cosmetic reconditioning,” said Lindsey Bird, Dent Wizard’s senior vice president of F&I. “F&I managers can now offer their customers more of the right choices in easy-to-buy programs that let them drive off the lot with greater peace of mind. Customers are protected from the unexpected incidents that affect the safety, appearance, operation, and value of their new purchase.”

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F&I and Showroom Launches 2014 F&Idol Contest

TORRANCE, Calif. — F&I and Showroom is now accepting entries for the IAS-sponsored F&Idol video contest. The deadline to submit is Aug. 20.

This year’s contest will be broken up into two parts, with the second phase launching at Industry Summit 2014, scheduled for Sept. 8-10 at the Paris Las Vegas. Categories and contest rules remain unchanged from last year’s competition.

“This year, we’ll be recognizing the five category winners at Industry Summit, but we will not be announcing the overall winner,” said David Gesualdo, publisher of F&I and Showroom magazine. “Instead, we’re asking category winners to reshoot their winning entries at Industry Summit. We’ll then post those videos online for readers of the magazine to vote on the overall winner. That individual will be announced in the magazine’s November issue.”

As in past years, participants will be asked to submit five-minute videos showing them working with a customer in a staged transaction. The videos, which can be recorded using an iPhone, Android phone, webcam or any other video-recording device, must also show contestants handling at least two objections. Only one video can be submitted for each F&I product category, and contestants must be able to attend this year’s Industry Summit.

This year’s categories include F&I Products for Leasing, Vehicle Service Contract, Tire and Wheel, Key Replacement and an open category. The latter allows participants to submit a video of them selling a product of their choosing.

An internal panel of judges will begin reviewing the videos later this month. Points will be awarded for transition statement and overall flow; customer rapport and engagement; product disclosure; product knowledge, personal stories and testimonials; and objection handling.

Category winners will be announced prior to Industry Summit and recognized during a special ceremony on Tuesday, Sept. 9, at 4:30 p.m. They will also receive their $1,000 cash prize for winning their category, as well as airfare and a two-night state at the Paris Las Vegas.

The magazine will then launch the second phase of the contest, which will have the five category winners vying for the $2,500 grand prize. The winner will be announced and profiled in the November 2014 issue of F&I and Showroom magazine.

To upload a video or to read contest rules, go to www.fandidol.com.

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New F&Idol Videos Available Now

The magazine has posted new video footage of the five F&Idol category winners running through their product pitches. The following videos were put together by the F&Idol contest’s sponsor, IAS. If you’d like to read our feature about each of the five winners, click here. Or if you’d like to read our profile on overall winner GP Anderson, click here.


OVERALL WINNER and Best GAP Presentation
GP Anderson, Thielen Motors


Best Theft Protection Presentation
Raymond Borg, Suburban Toyota


Best Service Contract Presentation
Chris Bonilla, Auburn Chevrolet


Best Tire & Wheel Presentation
Paul Vender Kamp, DeNooyer Chevrolet


Best Key Replacement Presentation
Jim Hesselgrave, Crown Honda

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G.P. Anderson Named 2011 F&Idol Winner

Readers of F&I and Showroom voted Greg Paul “GP” Anderson the winner of the magazine’s inaugural F&Idol contest, sponsored by Innovative Afermarket Systems. The F&I manager for Thielen Motors, Park Rapids, Minn., was honored during a special ceremony at the publication’s Industry Summit 2011.

Anderson was one of five finalists vying for the top prize, a check for $2,500 and the F&Idol trophy. He also will appear in the magazine’s November issue, which will offer a closer look at the more than 20-year F&I pro.

“Attitude determines your altitude,” Anderson said during his acceptance speech at the conference. “The world doesn’t care how old you are, your profession. Money follows service, period. And the way to provide excellent service is to be a master in your art.”

The F&Idol contest was launched in mid-July. Readers of the magazine were asked to submit their best on-camera F&I presentations in five categories: Vehicle Service Contracts, GAP, Tire and Wheel, Key Replacement and Theft Deterrent.

The videos had to be less than five minutes long, and each contestant was asked to successfully handle at least two objections. Judging those videos were: Gregory Arroyo, the magazine’s executive editor; Bob Corbin, IAS; “Mad” Marv Eleazer, magazine columnist; Ron Reahard, Reahard and Associates Inc.; Steve Veldkamp, Great Lakes Co.; Alan Miller, CNA National Warranty Corp.; Robert Harkins RAH Consulting; and Randall Crisorio, president and CEO of United Development Systems.

Anderson was the winner in the GAP category. Other winners included:

  • Vehicle Service Contract: Chris Bonilla of Auburn Chevrolet, Auburn, Wash.
  • Key Replacement: Jim Hesselgrave of Crown Honda, Pinella Park, Fla.
  • Tire and Wheel: Paul Vanderkamp of DeNooyer Chevrolet, Kalamazoo, Mich.
  • Theft Deterrent: Raymond Borg of The Suburban Collection, Troy, Mich.

In early September, F&I and Showroom magazine asked readers to vote online for the overall winner, creating a voting site that showcased the videos submitted by the five category winners. More than 4,500 votes were received, with Anderson receiving more than 50 percent of the vote.

“What an exciting contest, and I’m looking forward to doing it again next year,” said Arroyo. “Each of our category winners did a stellar job. As for GP, well, his use of personal stories is what really impressed our judges. And by the voting, it was clear that’s what impressed our readers.”

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F&I Administration Solutions Signs Auto Knight Motor Club Onto SCS Auto

CHICAGO – F&I Administration Solutions, LLC announced the signing of an agreement with Auto Knight Motor Club to F&I Admin’s SCS Auto platform. Auto Knight Motor Club is a member of Fortegra Financial and will use SCS Auto to administer Key Replacement, Tire and Wheel, Total Protection, and Total Protection Plus.

“Signing onto F&I Admin’s SCS Auto solution will allow us to drive growth without adding resources,” said Jeffrey S. Rizzo, President of Auto Knight Motor Club, “SCS Auto is a comprehensive solution that will add significant efficiency to our internal processes. In addition, their broad array of options for eRating and eContracting for dealers will mean that we will be able to receive the vast majority of our contracts electronically.”

“We are very pleased to have signed Auto Knight Motor Club on to our administration solution,” said David Trinder, CEO of F&I Admin. “Since the successful release our GAP module two years ago we have worked hard to develop SCS Auto into a comprehensive solution for all F&I products and Auto Knight joining us shows that we are doing it right.”

SCS Auto is a fully integrated, web-based solution that is built for automotive aftermarket product and service providers to automate and streamline the F&I product administration process. In addition to supporting vehicle service contracts and GAP, SCS Auto also directly meets the needs of all other F&I products including Prepaid Maintenance, Theft, Windshield, Key Replacement, Tire and Wheel and much more.

In addition, SCS Auto is connected to 15 menu and other dealer systems and dealers therefore have many options for electronically rating, contracting and remitting.

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IAS Rolls Out Concierge-Style Program for Key Replacement

AUSTIN – IAS announced that it will offer a premium version of their key replacement program otherwise known as Key Valet. The newest addition to the IAS product portfolio is full of benefits that not only protect consumers against replacing their vehicle key but also home lock-out assistance and even valet service if a replacement rental vehicle becomes necessary.

Vehicle keys now perform a variety of functions and are very costly to replace if lost or stolen. Additionally, most keys can now only be replaced at the dealership because the lost keys and remaining keys all need to be reprogrammed.

Because of these factors, since rolling out the IAS key replacement program in 2007, IAS has seen a steady increase in popularity of the key replacement program.

The IAS Key Valet not only offers consumers the standard benefits of vehicle key replacement, but also preferred benefits such as 24-hour vehicle and home lock-out assistance, towing coverage, emergency message relay and driver’s valet.

“The cost and hassle of replacing a vehicle key has increased significantly in recent years. In turn, we’ve seen steady increases in contract sales for the key replacement program since its launch in 2007,” said Bob Corbin, president and CEO at IAS.

“The introduction of Key Valet gives dealerships an even more significant program full of hassle saving services to sell and consumers meaningful benefits during a stressful situation.”

The addition gives IAS’ nationwide network of agents two different key replacement choices to offer their dealership customers depending on the type of vehicle and key issued with delivery, among other factors.

IAS plans to keep the basic key replacement program as a part of their product portfolio. Both the IAS Key Replacement and Key Valet are available immediately.

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