Tag Archive | "Kelly Price"

NAE/NWAN Honored As A Medical Mutual Pillar Award Recipient For Community Service

CLEVELAND – National Automotive Experts (NAE/NWAN) is humbled to announce that they have been honored as one of the recipients of the Pillar Award. The Medical Mutual Pillar Award for Community Service, presented by Smart Business, honors businesses of all types and sizes that make outstanding contributions to their communities. Its purpose is to encourage a charitable environment, recognize creative efforts that make a difference, and demonstrate the ties between the for-profit and nonprofit worlds.

“We are so honored to have been recognized by Smart Business with this award,” said Kelly Price, Chief Executive Officer of NAE/NWAN. “I believe the company’s passion for community service transcends into everything we do and that is evident in our company culture,” said Price. “We are very forunate to have associates and partners that give without holding back. I have so much gratitude towards my team for their enthusiasm and dedication in giving back, especially in their support of the Cleveland Christian Home.”

Price set the mark high for her and her team. Her goal was to raise one million dollars for the Cleveland Christian Home (CCH). NAE/NWAN has reached this goal and they are still going. The money and time they have devoted have helped to buy school uniforms, build a new roof, and provide over 40 children with Christmas gifts. Although the CCH is the company’s main focus, NAE/NWAN also donates to the Martin Hennessey Inspiring Children Foundation, Megan Littlejohn Foundation, Safe Nest, and Susan G. Komen.

NAE/NWAN was presented with their award on December 6, 2017 at a 20th annual gala hosted by Smart Business at the La Centre™ Conference and Banquet Facility in Westlake, Ohio.

“We are so proud to be headquartered in Northeast Ohio. Cleveland is home for us and that is why we are so passionate about giving back to this community,” said David Neuenschwander, President of NAE/NWAN. “Kelly has shown us that giving back is so much more than providing financial support. She has instilled in us the importance of giving time, heart, soul, and plenty of smiles. This mentality has truly transformed NAE into a culture of passionate associates who make sure that those who don’t have enough, get enough. We march to that beat every single day as one team,” said Neuenschwander.

“NAE/NWAN is the type of organization and leadership team that truly understands the important symbiotic relationship between the for-profit and nonprofit worlds,” says Dustin S. Klein, publisher of Smart Business. “Their involvement in causes they care about underscores a real commitment to giving back. The impact is evident: NAE/NWAN is helping to strengthen the communities where we all live and work.”

To learn more about the Medical Mutual Pillar Award for Community Service, visit the Smart Business website, http://www.sbnonline.com/events/pillaraward/.

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NAE/NWAN Recognized By Weatherhead School Of Management As A 2017 Weatherhead 100 Award Winner

CLEVELAND, Ohio – National Automotive Experts (NAE/NWAN) is honored to announce that they have been recognized by Case Western Reserve’s Weatherhead School of Management as one of their Weatherhead 100 Award Winners for 2017. Established in 1988, the Weatherhead 100 Awards honor the top 100 companies who are the best example of leadership, growth and success within Northeast Ohio. Companies that make the list are recognized for their percentage of revenue growth over the last 5 years. In order to qualify, companies must have net sales of at least $100,000 in year one, and over $1 million by year five. Winning companies must have also employed a minimum of 16 people full- time in the last year.

“It is humbling to be to be a company honored by the Weatherhead School of Management with this award ,” said Kelly Price, Chief Executive Officer of NAE/NWAN. “We built our company intent on making a difference, not only in our business relationships, but in the lives of our assoicates and with everyone we interact with on a daily basis. Part of our culture is an environment of constant gratitude, as our team works tirelessly at raising money for the Cleveland Christian Home, along with many other charities and organizations around Northeast Ohio and throughout the country,” said Mrs. Price. “I believe this culture has shaped our company into the organization it has become today, and I am grateful to my entire team for working together to achieve this level of success.”

NAE/NWAN was presented with their award on November 30, 2017 at a black-tie gala, hosted the Weatherhead School of Management at Hilton Cleveland Downtown, to honor the 30th Annual Weatherhead 100. The event was presented by BDO, along with several other companies throughout Northeast, Ohio. Over 700 of Northeast Ohio’s business leaders gathered to celebrate the premier companies in the region.

“We are committed, not only to running a successful business, but also changing people’s lives in the process,” said David Neuenschwander, President of NAE/NWAN. “We cannot have the mission-centric culture, or our success, without a strong commitment from our team. I make it a point to challenge our team to think differently and not to accept the status quo. I believe the commitment to our mission that our associates demonstrate on a daily basis attributes to us being where we are as a company today.”

“This year’s winners reflect the evolution and diversification of our region’s economy in the last 30 years,” said Michael Goldberg, an assistant professor at Case Western Reserve University’s Weatherhead School of Management, which compiles the annual ranking. “Their success is an endorsement of Northeast Ohio’s ability to grow companies and encourage entrepreneurship, which are essential to our economic future.”

Weatherhead School of Management makes it their mission to develop transformational ideas and outstanding leaders for the advancement of business and society. Weatherhead 100 companies are the embodiment of this pursuit. For more than 25 years, they’ve recognized the accomplishments of the region’s fastest-growing companies, and no matter the industry, companies across Northeast Ohio clammer to make the list. To learn more about the Weatherhead School of Management and Weatherhead 100 Award, visit their website, https://weatherhead.case.edu/events/weatherhead100/.

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National Automotive Experts Recieves Innovation Award

STRONGSVILLE, Ohio – National Automotive Experts / NWAN (NAE/NWAN) was one of three Strongsville, Ohio companies to be presented with the city’s 2016 Innovation Award. The Strongsville Innovation Award is presented annually to select companies that demonstrate continued growth, investment and innovation within the community.

Mike Daymut, City Councilman and Chair of the Strongsville Economic Development Committee, in association with Mayor Thomas Perciak and the city’s Director of Economic Development, Brent Painter, presented the award to NAE/NWAN at the city’s quarterly Business Network Breakfast. “

“The City of Strongsville is proud to recognize National Automotive Experts with the 2016 Strongsville Innovation Award. NAE’s innovative business practices and continued growth have become a model within the Strongsville business community. In addition, NAE has remained a consistent supporter of local charitable and civic activities with their employees truly enhancing the quality of life within the City.”

“We are incredibly honored to be presented with an award that represents continued growth and innovation, not only within our community, but our industry as whole. Innovation and continued growth are the cornerstones of our mission as a company,” said Kelly Price, President of NAE/NWAN. “We love being a part of the City of Strongsville. They have been very impactful in our business and the purchase and remodel of our building. We look forward to making an impact in this community for years to come. “

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National Automotive Experts / NWAN Welcomes Gabriella Roberts to their Executive Management Team

STRONGSVILLE, Ohio – National Automotive Experts/NWAN is proud to welcome Gabriella Roberts to their executive management team as the Vice President of Operations.

Gabriella Roberts joined the NAE/NWAN team as the Vice President of Operations this month. Prior to joining NAE, Roberts worked as a Senior Vice President for Warrantech (an AmTrust Financial Company). Previously, Roberts spent 18 years with Assurant Solutions as a Director of Account Management.

“We are very excited to have Gabriella as part of our team. Gabriella has an extensive background in project management and client services,” said Kelly Price, President of National Automotive Experts. “We believe that by adding the talent and passion that Gabriella brings to NAE/NWAN, we will be unstoppable. She is driven to be the best and will ensure that as we roll out new product offerings and solutions to our agent and dealer partners, it will be done with the quality and efficiency expected at NAE/NWAN.”

“It is an honor and a privilege to join the NAE/NWAN family. I am excited about contributing to and growing with a team so committed to quality, urgency and superior client service” said Roberts. “NAE’s dedication to their clients truly sets them apart from their competition and I am looking forward to ensuring the company mission is brought to life each and every day.”

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National Automotive Experts / NWAN Announces Completion of Their New Offices

STRONGSVILLE, Ohio — National Automotive Experts / NWAN is excited to announce the completion of their new 34,000-square-foot office complex. The new building, owned by the company, replaces a 24,000-square-foot office the firm previously leased a block down the street.

“The move was totally crazy,” Kelly Price, president of National Automotive Experts / NWAN, “When we started moving, the temperature was zero with a -22 F wind chill.” However, in spite of the temperature, the entire office was moved and set up in 72 hours, which included their IT infrastructure needed to connect phone lines and computers. Even though the staff was back at work at new desks Monday morning, they technically never stopped working as movers actually worked around the claims or customer support areas to avoid any downtime for their customers and dealers. The only glitch in the process was that some cubicles were built to the wrong size in the claims center, but that was corrected by Wednesday.

The company, which markets their exclusive Warranty Forever® lifetime warranty programs through a nationwide network of independent auto and RV dealerships, also markets many other programs including a full suite of service contract and ancillary products. “We are excited to offer the same great products we’ve built our reputation on for the last 15 years in the industry and are looking forward to launching even more products in 2015” said Price.

National Automotive Experts / NWAN currently employs 102 people, but is projecting a staff increase to 125 employees by year’s end. “It will be a much better work flow having all the people and needed resources for a department in one area, rather than being scattered throughout the entire office,” said Price. “The claims team has a lot of room for growth. We increased our sales by over 19 percent in 2014 so we will naturally have more claims. The extra space in our claims center is a welcome addition.”

The company has also made a significant investment in technology in the new building. A room-size generator was installed so the claims staff and client relations team could continue working uninterrupted in the event of a power outage. Duplicate fiber optic cables were installed from two different service providers so that if one company experiences a problem, there will be no loss of Internet capability. “Last year, we had an issue where someone cut a fiber optic line at a construction site miles from our office that took down our Internet connection for a quite a while,” said Price. “We won’t have to worry about that happening again.”

The new facility features an enhanced employee break area, with ping-pong table, wii, exercise equipment and space for Zumba/P90x type exercises. The new training center, which can seat up to 100 people comfortably, includes a 15-by-12-foot video screen with state-of-the-art projection equipment that the company plans to use to host family movie nights. Local clubs, auto and RV dealers will also be able to use the facility. RV suppliers also looking to host local training events can also utilize the room and its technology.

Price said the company is forecasting 14 percent growth in 2015, following a 19 percent increase in 2014. “Both our service contract and Warranty Forever® programs have been responsible for a significant part of our growth,” she explained. “We are eager to grow into our new facility and look forward to serving our agents and dealership’s in 2015”.

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An Interview with Kelly Price

When you talk to Kelly Price, it is immediately evident that she truly cares about people. Price says keeping things personal as well as professional, acknowledging the hard work of agents and their dealers and focusing on clear communication all lay the foundation for a successful business. Though the company has grown year-over-year with some of the largest agencies in the country, Price is very proud of the fact that at National Automotive Experts (NAE), they don’t have hundreds of agents out marketing their products. “We have dedicated agencies that allow us to help them grow and we are committed to their success.  We love sitting next to them in the dealership to help them obtain, retain and service their business. Selling the car is only the beginning. Keeping the customer for life is the goal.”

There is a lot going on lately at NAE. Price says they are looking forward to several new initiatives in the next six months related to technology, product growth and more. She is also very excited about their new 56,000 square foot building that is being remodeled. The company will move in the fourth quarter of 2014. The new building will allow for a 4,000 square foot state-of-the-art training center, which will be used for F&I and sales training. In addition, they plan to make the space available for hosting community events. “In the past year,” adds Price, “we launched the RV Warranty Forever™ program, which has been a huge success. We will also be launching our new Shortfall™ program in October. If you ask our agents, probably our biggest development is the ability to create and launch a program that they bring to us, giving them the ability to meet the dealers’ needs and wants.”

Industry Roots

Price was raised on an RV lot and says she always loved the atmosphere. When she started selling cars, she quickly realized her infatuation was with the finance office and reinsurance. “What was lacking at the time in our dealerships was communication and customer service with our provider. I knew there had to be a better way to communicate and provide excellent customer service with full disclosure – not trying to figure out what was under the rock – and take care of the end user, the contract holder.” Price says she was lucky to learn from several solid industry icons. She took what they taught her and applied it to develop valuable products and top-notch administrative services.


Those who know Price know work is her life. “I love what I do,” she says, “I love being available to my team and our agency and dealership clients.” When she is at home, she enjoys spending time with family – attending her younger son’s baseball and basketball games and watching her older son’s theater productions. He is a set designer and technical director at his college. Price says she is fortunate to have a family who understands that what she does at the office allows them to be able to support charities as well as the families of those she employs. Price describes her husband as “totally amazing” and “one of the most supportive and loving people” she knows. “He never questions when I have to work and often makes sure that my coffee and breakfast are ready to go in the morning.” She and her husband enjoy being together at what she says is their “favorite place on earth,” the Chautauqua Institution – a 750-acre summer community located in southwestern New York on Chautauqua Lake.  “We go there any chance we get…it is perfect since it is only two hours from our house!”

Price says the driving force behind all of her hard work is supporting the Cleveland Christian Home – a haven of hope and healing for children, youth and families struggling with mental illness, abuse and neglect. It is a charity that both Price’s family and company are very much involved with. “Without a supportive family like I have, none of this would be possible,” says Price, “And of course, God is the true gift in our lives.”

Industry Issues and the Secret to Success

Striking a balance between regulation and allowing the freedom simply to do business is an issue that Price thinks the industry has to deal with before it becomes too costly. “I think regulation is good, but it is getting to be a full time job,” says Price, “I understand that the industry has caused some of its own pain, but realistically, it is a few bad apples that have hurt us all. One of the biggest causes of concern that I hear from our agents is about banks and manufacturers that continue to tie unit allocation and other incentives to the offering of their products. I think this is what the regulators should be looking at.”

Price describes the way to succeed as service, service, service. She says you have to dig in and make sure your dealers are getting the best service possible. “Pay attention to your clients, make sure their needs are met and that you are continually looking for products and companies that do what they say, when they say. Watch for hidden agendas and fees. Some things look great on the surface until you pull away the layers.”

Genuine appreciation and gratitude are both characteristics that Price exudes when talking about the individuals who make up NAE. Price says she is grateful for her employees’ unparalleled dedication to the company culture and mission. “They make sure our customers are happy. I would like to thank our 95-plus employees and everyone who has supported us and has helped make us one of the fastest growing companies in the industry. Without them, none of this is possible.”

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