Tag Archive | "Joe Becker"

CNA National Named Top Provider for 14th Year in a Row


SCOTTSDALE, Ariz.CNA National (CNAN) has been named a leading provider for the 14th consecutive year. In the 2018 Dealers’ Choice Awards, the company earned a first-place Diamond award for “Service Contract Provider” and a second-place Platinum award for “Reinsurance Provider.”

Dealers have voted the company number one every year since the competition began in 2005. To date, CNAN has received a total of 24 accolades making it the most-awarded F&I company.

“It is an incredible honor to be acknowledged by our dealers for 14 years in a row,” says Joe Becker, president and chief executive officer. “Despite the changes that continue to occur in our industry, our company’s commitment to customer-service excellence continues to be a guiding principle, as it has been for more than three decades.”

CNA National provides vehicle service contracts, limited warranties, tire-and-wheel protection and GAP (Guaranteed Asset Protection) waivers through franchised auto dealerships across the U.S. With more than four million contracts in force and having exceeded payment of $3 billion for claims across all product lines, CNAN has earned its reputation as a first-class F&I provider.

In a long line of exceptional service contracts, the company’s latest and most advanced product provides superior coverage—propulsion batteries, LED lights and Bluetooth connectivity, to name a few—and numerous benefits, including towing, rental car compensation, and travel and lodging reimbursement.

“These awards validate our dealers’ recognition that we continue to offer the most customer-friendly products and best-in-class service to support them,” says Alan Miller, senior vice president of sales. “We owe many thanks to our highly experienced agents and dedicated employees, whose tireless efforts to provide unmatched service keep us at the top.”

Auto Dealer Today hosts the Dealers’ Choice Awards annually with an award ceremony in October.

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CNA National Welcomes New VP of Reinsurance


SCOTTSDALE, Ariz.—CNA National Warranty Corporation is pleased to announce that Rob Hehr has joined the company in the newly established position of vice president of reinsurance effective November 13.

“With a wealth of experience in both the insurance and automotive industries, Rob has the expertise needed to effectively direct our reinsurance programs in support of our strategic objectives,” says Joe Becker, president and chief executive officer.

Hehr has over 25 years of experience, including more than a decade in executive-level roles. For the past seven years, he served as a vice president with Gulf States Financial Services/GSFSGroup, where he oversaw the risk management, underwriting and product development departments as well as sales. Hehr has also worked for United States Warranty Corporation and Progressive Insurance. He holds a bachelor’s degree in athletic administration and physical education from Ohio University.

“I’m honored to join CNA National, the true leader in our industry” says Hehr. “Having competed against CNAN for years, I’m well aware of the company’s commitment to the highest level of customer service, as well its many awards as a top reinsurance provider.  I look forward to contributing to future successes within this extremely talented organization.”

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CNA National Surpasses $3 Billion in Claims Paid


SCOTTSDALE, Ariz.—CNA National recently exceeded $3 billion paid for claims across all product lines. The majority of this amount was paid to the company’s participating dealers on behalf of customers who returned to the dealerships where they purchased their service contracts for covered repairs.

“Passing this $3 billion mark is a testament to our fast, hassle-free claims process,” said Joe Becker, president and chief executive officer. “We’ve seen tremendous growth and changes over the past 35 years. Although we have developed into one of the largest service contract companies in the industry, we are still committed to our founding philosophy of being the best one in the industry. Customer service has been and always will be the cornerstone of our values.”

Since its founding in 1982, CNA National has set a new standard for claims excellence, as well as defined what it means to work with dealerships as an integral part of their business strategy, not just an F&I provider. One way the company has done this is by designing its contracts with an option for a “disappearing deductible” that encourages customers to return to the selling dealership for repairs.

“The fact that over half of the $3 billion was paid to selling dealers demonstrates our commitment to helping our clients retain customers,” said Alan Miller, senior vice president of sales. “We are grateful to our agents, dealers and staff, who all contributed to helping us reach this milestone.”

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CNA National Welcomes New CIO


SCOTTSDALE, Ariz. — CNA National Warranty Corporation (CNAN) is pleased to announce that Jim Lee has joined the company as its new chief information officer, effective Aug. 7.

“With a wealth of experience in both information technology and business leadership, Jim has the right combination of skills to help CNA National as we continue to enhance our IT delivery model and infrastructure,” said Joe Becker, president and CEO. “We are excited to have him join our team.”

Lee has more than 25 years of experience, including over a decade in executive-level roles. Most recently, Lee served as CIO and head of operations for Pacific Specialty Insurance Company, where he drove the transformation of the organization through technology. He also served as CIO for the North America region for Marsh Inc. and in leadership roles with IBM Business Consulting Services, Credit Suisse First Boston Asset Management, Morgan Stanley and UBS Global Asset Management.

“I’m excited to join CNA National at a time when the company is making a significant investment in technology to support its continuous growth,” Lee said. “I look forward to spearheading several strategic initiatives that will help our company and customers thrive in today’s ever-changing automobile industry.”

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CNA National Appoints New Vice President of Claims


SCOTTSDALE, Ariz.—CNA National is pleased to announce that, effective April 1, Mike Bacosa has been promoted to vice president of claims.

Bacosa is a long-time member of CNAN with over 20 years in the Claims Department. For the past seven years, he led CNAN’s claims organization as its senior manager and has held many other roles since starting as an adjuster in 1997. Previously, Bacosa spent a few years as a service advisor with a local Arizona Volvo and Mazda dealership.

“Mike was the obvious choice for this role,” said Joe Becker, president and chief executive officer. “Throughout his tenure here, he has demonstrated strong leadership, excellent judgment and a passion for what we do. He is well positioned to help us maintain our leadership role in the industry.”

Bacosa and his team of over 100 adjusters are responsible for resolving all incoming claims, working closely with our dealership clients and delivering the high level of service our customers expect.

“I am honored to become a part of the executive team here at CNAN,” said Bacosa. “It’s a wonderful feeling to come to work and love what you do. I am excited by the challenges this new role will present and will continue to focus the Claims Department on delivering superior service and exceeding expectations.”

 

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CNA National Distributes Over $40 Million for Dealer Participation Plans for 2016


SCOTTSDALE, Ariz.—CNA National Warranty Corporation (CNAN) returned over $40 million to automobile dealers across the U.S. through its various participation plans for 2016. This brings its inception-to-date total to more than $424 million.

“Over the past five years, we’ve seen a significant increase in returns,” says Joe Becker, president and chief executive officer. “This performance demonstrates the strength, stability and flexibility of these programs. They deliver the dependability our dealers expect and deserve regardless of the participation option selected.”

With CNA National, dealers can select the participation program that best serves both their business and individual financial goals. The company offers a retro program, as well as reinsurance, including CFC (controlled foreign corporation) and NCFC (non-controlled foreign corporation) structures. CNA National’s NCFC—Palo Verde Holdings—is managed by a board of directors made up of dealer shareholders. It has over $220 million in assets, making it an excellent choice for dealers wanting to maximize investment returns while minimizing risk.

CNAN reinsures warranties, GAP and tire-and-wheel protection in addition to vehicle service contracts. The company has earned multiple awards as “Best Reinsurance Provider” in the Dealers’ Choice Awards, including first-place honors in 2011, 2012 and 2013.

 

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