Tag Archive | "JM&A Group"

Kia Motors America Has Renewed Its Agreement with JM&A Group


JM&A Group, one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. Together, they will continue delivering top-rated service contracts and added protections for Kia customers.

KMA first partnered with JM&A in 2007 to grow its dealer programs using branded F&I products and extended warranty services known as the Kia Distinction. Today, 716 Kia dealers provide customers with at least one of JM&A’s industry-leading products. Of those, more than 400 are enrolled in five service offerings.

“We are thrilled to continue our relationship with Kia,” said Forrest Heathcott, President of JM&A Group. “We have great momentum and expect another excellent performance year. JM&A remains committed to providing automotive dealers with strategic support and we look forward to helping Kia maintain superior performance and growth.”

Kia’s suite of branded products includes vehicle protection plan, maintenance plan, road hazard tire coverage, Term Care Select, Certified Pre-Owned (CPO) and CPO Wrap programs, as well as Paintless Dent Removal coverage, an added benefit for consumers who want to maintain their vehicles’ appearance over time.

JM&A also provides Kia dealers with F&I Training in associate development, consumer-friendly sales methods, compliance, marketing and e-contracting. Over the last eight years, the partnership has helped Kia build customer loyalty, boost dealer profitability and establish its CPO program as the industry standard among non-luxury vehicle brands. Kia Distinction product sales have increased by 25 percent and the Kia CPO program continues to experience retail growth at 43 percent.

“Our customers’ satisfaction and peace of mind is our highest priority, and providing our dealers with the best possible F&I products and training in the industry helps us ensure that the needs of Kia customers will be met,” said, David Carp, Director of Fleet, Remarketing & CPO, Kia Motors of North America. “We look forward to continuing this relationship with JM&A and utilizing the tools they help us provide our dealers.”

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JM&A Group Selects New Customer Service VP


DEERFIELD BEACH, Fla. — Josh Bass has been promoted to vice president of customer services for JM&A Group. In this role, he will oversee all claims and customer service operations in Deerfield Beach and St. Louis and will report to the company’s Chief Operating Officer Ron Coombs.

Bass joined JM&A in 2012 as the director of sales planning and analysis where he managed company’s strategic planning and sales analytics. Previously, he spent more than eight years at Florida Power & Light and held numerous operational and strategic leadership positions. Additionally, as a senior manager at Andersen Business Consulting, he was responsible for implementing customer-facing technologies out of its Miami and Paris offices.

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StoneEagle Announces Strategic Alliance with JM&A Group


Dallas, TX – StoneEagle today announced that JM&A Group, one of the industry-leading providers of finance and insurance (F&I) products and robust training and compliance programs in the automotive industry, has implemented the SEcureMetrics F&I and sales reporting platform with more than 1,000 of its performing dealerships.

SEcureMetrics delivers comprehensive insight into the profitability, penetration and performance of the F&I department. It also offers a variety of strategic reports that provide key analytics at both the single dealer and dealer group levels, and tracks the performance of all sales and F&I personnel.

“We are very proud to be partnering with StoneEagle to provide our dealer partners with the best-in-class F&I and Sales reporting solutions,” said Mike Casey, Vice President and GM of Sales and Field Services for JM&A Group. “Our personnel leverage the SEcureMetrics reporting platform to measure the performance in both the F&I and sales departments on a daily basis, and then utilize this information to drive improvement in both the individual managers and the departments as a whole. StoneEagle has demonstrated an unparalleled commitment to providing excellent service to JM&A Group and our dealer partners.”

“StoneEagle is excited to be working with JM&A Group as one of their valued F&I technology partners,” said Thomas Elliott, Executive Vice President at StoneEagle. “StoneEagle is dedicated to delivering excellent customer service and technology solutions that maximize the opportunity for partners like JM&A Group to fully demonstrate the full value of their consultative services to the dealership.”

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JM&A Group Launches Term Care Select


DEERFIELD BEACH – JM&A Group has launched Term Care Select, a comprehensive plan designed for lease and short-term vehicle owners. It offers drivers premium mechanical failure protection on the majority of mechanical components, as well as wear-and-tear coverage on items such as brake pads, batteries, headlamps, belts and hoses, fuses, light bulbs and windshield wiper blades.

Term Care Select builds on JM&A Group’s Lease Care and Courtesy Care products, reported F&I and Showroom magazine, and will be available to thousands of dealers across the country through Fidelity Warranty Services Inc., according to the company.

“Term Care Select allows us to give our dealers the exact fit of exceptional service and coverage for their customers,” said Forrest Heathcott, president of JM&A Group. “The plan combines the best of our services to provide new-car owners the added comfort and security they need if the unexpected happens.”

Term Care Select customers will receive a complimentary Driver’s OneCard membership, which provides them access to benefits and privileges from the Cross Country Motor Club Inc. program. These services include key replacement, 24-hour roadside assistance, lockout protection, trip interruption and more.

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JM&A Group Earns Top Service Contract Provider Award


DEERFIELD BEACH – JM&A Group is proud to announce it has been named the recipient of the Gold Award in the Service Contract Provider category of the Auto Dealer Monthly 2011 Dealers’ Choice Awards.

“The Dealers’ Choice Awards offer dealers and their employees the opportunity to make their collective voice heard and bring some well-deserved recognition not only to the great products and services that are vital to the day-to-day operations of the dealership, but also to the people behind those products and services,” said Harlene Doane, editor of Auto Dealer Monthly. “Auto Dealer Monthly is honored to be able to recognize some of the best in the industry. JM&A Group has every reason to be extremely proud of their products, services and staff.”

This is the third time JM&A Group has won in this category. The company took home the Platinum Award in 2008 and the Gold Award in 2007, reported F&I and Showroom.

“JM&A Group is thrilled to receive such a prestigious honor. The fact that the award is presented based on dealer votes makes it even more coveted and special to us,” said Forrest Heathcott, president of JM&A Group. “It is our highest priority to partner with dealers and provide them the latest and most innovative products, training and support to drive their bottom-line results. This award will energize our associates to find even better ways to provide service to this important segment of the auto industry.”

The Dealers’ Choice Awards are voted on by dealers and dealership personnel and are designed to recognize the vendors, suppliers and other industry professionals that support dealership operations.

This year a total of 54 awards were presented to 45 companies in 21 distinctive categories of products and services. Dealers and dealership personnel rated providers in each category in four areas: 1) the product or service provided, 2) customer support and service, 3) the overall value for dollars spent, and 4) whether the dealer would recommend the provider.

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JM&A Group Names VP of Sales and Operations


DEERFIELD BEACH — JM&A Group, an independent provider of F&I and service-related products, has promoted Michael Stellmach to vice president, sales and operations.

In this position, Stellmach, 40, will oversee and grow JM&A Group’s OEM relationships with Southeast Toyota Distributors LLC, Kia Motors America, Hyundai Motor America, Volkswagen of America, Audi of America, and Lotus, as well as strategic account partnerships and future growth. In addition, Stellmach will manage the success of JM&A Group’s reinsurance business and in-house training center, the Performance Development Center.

With more than 20 years of retail automotive experience, Stellmach began his sales career at JM&A Group in 1999 as an F&I specialist. He has held several sales manager positions, most recently serving as division manager for the Georgia and South Carolina markets.

Stellmach attended Brenau University in Gainesville, Ga. He currently resides in Atlanta, Ga. with his wife and two children.

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