Tag Archive | "Greg Arroyo"

F&I Think Tank Adds Top Compliance Experts


TAMPA, Fla. — Organizers of F&I Think Tank, the F&I manager-geared event preceding Dealer Summit 2016 this May, announced that six of the top dealer compliance experts in the industry will be at the Sheraton Tampa Riverwalk Hotel for the preshow event’s “Busting Compliance Myths” panel session. These individuals will field questions from attendees in a 20 Group-like setting, as well as provide an update on key regulatory battles taking place at the federal and state levels.

The panel, which will take the stage at 5 p.m. on Tuesday, May 3, will also take on several long-held beliefs in F&I and offer their take on whether or not they’re legally valid. Examples include the 300% rule (offer 100% of your products to 100% of your customers 100% of the time) and disclosing the base payment on the F&I menu.

“This is going to be a fun session,” said Gregory Arroyo, editorial director of F&I and Showroom and Auto Dealer Today magazines. “Our compliance experts are going to separate fact from fiction when it comes to some of these recommended best practices in the F&I office. They will also take questions from the audience in what promises to be a lively discussion.”

Moderating the panel will be respected compliance and training expert Robert Harkins, who serves as vice president of training for American Guardian Warranty Services Inc. He’s also served as master of ceremonies for a number of industry events, including F&I and Showroom’s annual Industry Summit.

Panelists include David Robertson, executive director of the Association of Finance & Insurance Professionals; Michael Tuno, president and founder of World Class Dealer Services Inc.; Jim Ganther, president of Mosaic Compliance Services; Randy Henrick Esq., associate general counsel for Dealertrack, and Karen Klees, certified consumer credit compliance specialist for EFG Companies.

Tuno is a 20-year veteran of the auto industry and has served as an F&I instructor for the National Automobile Dealers Association since 2007, while Klees was one of the first 100 professionals to earn the National Automotive Finance (NAF) Association’s Certified Consumer Credit Compliance Specialist designation. Henrick, a more than 30-year veteran of banking and consumer financial services, is the author of the annual Dealertrack Compliance Guide, while Ganther began his career as a business attorney and litigator in Washington, D.C., and Tampa, Fla., and is currently a member of the National Association of Dealer Counsel.

“We have the who’s who of dealership compliance,” Arroyo added. “I don’t think there’s another event that can make such a claim.”

F&I Think Tank was created in partnership with Ethical F&I Managers, a more than 5,000-member Facebook group founded by F&I and Showroom’s “Mad” Marv Eleazer. The preshow event is included in the price of a full show pass to Dealer Summit 2016. For more information or to register, click here.

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Allstate Dealer Services President Doug Herberger Resigns


Jacksonville, Fla. — Douglas Herberger stepped down this week as president of Allstate Dealer Services, the company confirmed on Wednesday. He joined the company four years ago, and brought with him sweeping changes.

“Doug Herberger has announced his resignation, effective immediately,” read a statement Allstate Dealer Services issued. “We wish Doug well in his future endeavors.” The company did not reveal when Herberger resigned, but sources, speaking on condition of anonymity, said Herberger e-mailed several industry connections on Monday to inform them of his departure.

In an e-mail sent out on Tuesday, Allstate Dealer Services also informed its business partners of Herberger’s departure. It stated that the company is already working to finalize the transition to new leadership. The e-mail also hailed Herberger’s leadership, noting the company doubled its business in less than 1,000 days.

“We have a strong leadership team in place to continue successfully executing on ADS business objectives and continuing to build great business momentum with you, some of the best partners in the industry,” read the e-mail, in part. “We are confident in this team’s ability to drive results.”

Herberger, who delivered a keynote address at Agent Summit last week in Las Vegas, was named president of the F&I product provider in February 2011. Under his leadership, the company adopted the Allstate name for its line of F&I products, eliminating the CarMor brand the company used to market its offerings.

Allstate Dealer Services also added several new products under Herberger’s leadership, including a new service-contract offering, a bundled product called Allstate Paint and Fabric and Allstate Complete Protection, an offering that includes cosmetic wheel repair and key recovery and replacement.

“We’ve essentially introduced a new product or had a refresh to an existing product every seven weeks over the last 24 months,” Herberger said this past November.

In February 2012, the company announced it was teaming with Allstate Insurance Co. to open insurance agencies inside dealer showrooms. The program, which kicked off with 11 pilot dealers, grew to 34 dealerships by the end of the first year. Herberger said during the same interview in November that he expected that count to double by the end of 2013. Company officials did not confirm if that goal was reached.

Prior to joining Allstate Dealer Services, Herberger served as vice president and general manager of GM Service and Parts Operations in North America. He replaced Tony Wanderon, who now serves as CEO of the combined entities of National Auto Care Corp. and Family First Dealer Services. Herberger could not be reached for comment.

“We will work diligently to finalize the transition to new leadership with more information to come soon,” read the e-mail Allstate Dealer Services issued to its industry partners on Tuesday. “Until then, thank you for your continued partnership and focus on driving 2014 results.”

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