Tag Archive | "Fidelis PPM"

Fidelis PPM, MaximTrak Announce Integration


SCOTTSDALE, Ariz. — Fidelis PPM, a CU Direct company, announced today that its retention-building prepaid maintenance software is now integrated into MaximTrak Technologies’ F&I platform.

This integration enables F&I departments using the MaximTrak platform to deliver e-contracting functions between systems, providing dealerships with a paperless solution for presenting, validating, and registering Fidelis products.

“Dealers who offer their customers Fidelis PPM-brand prepaid maintenance programs see first-year customer retention rates of 85% and 65% at year three — with significant growth in customer-pay service revenue as well,” says Ryan Williams, president of Fidelis PPM. “Now, dealers using MaximTrak have a proven customer retention and service revenue program that works even more efficiently and conveniently, and more easily measure results.”

Aside from improving customer service and the presentation of Fidelis’ product programs, the integration will provide users with sale-through performance results through MaximTrak’s reporting tools. Additionally, the connection will eliminate data transfer bottlenecks and delays.

“MaximTrak is the leading digital F&I platform and dealers using it to present products to car buyers consistently show increases in [profit per vehicle retailed] and product penetration,” said Jim Maxim Jr., president of MaximTrak. “We’re excited to now have the Fidelis PPM program integrated with this powerful F&I presentation and sales platform.”

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DRIV Technologies Responds to GM Maintenance Cutbacks


SCOTTSDALE, Ariz. – GM announced on Wednesday, March 11, 2015 that they would reduce their coverage for their free maintenance program on Chevrolet, Buick, and GMC vehicles for 2016 model year cars. This comes in addition to extended powertrain warranty reductions for Chevrolet and GMC.

Ryan Williams, President of DRIV technologies and Fidelis PPM, a leading provider of dealer-branded PPM programs, says “this is an excellent opportunity for Dealers to cement the value of their own dealership maintenance programs with their customers. The DRIV platform allows our dealers unlimited flexibility to make changes on the fly and control their own destiny as the OEM comes in and out of the PPM market.”

Fidelis PPM’s unique model for prepaid maintenance is built around building Dealer loyalty vs. manufacturer loyalty. While GM feels that the data from their maintenance program hasn’t netted the returns they were hoping for, Fidelis PPM has a proven track record of increasing customer retention for Dealers from a dismal industry average of 11% to an impressive 67% or more!

Scott Smith, Dealer principal of automotive associates of Atlanta, which is part of the Ken Page auto group, says “I have been using the DRIV platform to create my own PPM plan for close to five years. I am able to make any change I need to as quick as I need to and react to each OEM individually. As a result we lead each market for customer retention in for all four franchises.”

Fidelis PPM specializes in developing partnerships and integrations for their product that make it easy to sell in the finance department, service drive or preloaded on every vehicle – new or used. In fact, Fidelis PPM is approved by Ford Credit for their e-contracting platform and they also provide a turnkey wrap program for GM, Toyota, Mazda and any other manufacturer that provides a maintenance plan.

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Fidelis PPM Partners with National Auto Care


LAKEWOOD, N.Y. — Fidelis PPM has partnered with National Auto Care (NAC). The partnership will provide National Auto Care with the ability to add a custom-branded prepaid maintenance program to its product roster.

“When we look to form partnerships, we look to align ourselves with other companies that have great industry reputations and a history of successful innovations behind them,” Fidelis PPM Executive Vice President of Ryan Williams said. “That’s why we are particularly excited to partner with National Auto Care, a top-tier administrator and industry leader. All of our partnerships are highly strategic — we want to provide agents and their dealer clients with easy solutions allowing them to be more productive and more profitable.”

Customer retention has become even more of a hot button issue for dealers as dealership options for service and vehicle sales are endless. Thanks to this partnership, agents selling NAC’s new PPM program will be able to offer their dealers a robust product featuring integrations with numerous F&I eMenu providers and DMS software, as well as e-commerce solutions. Officials also said the product will provide proven return-on-investment shown via DRIV Customer Retention Software, which is proprietary to Fidelis PPM; and turnkey marketing for in-store and out-of-store customers.

“All of us at National Auto Care are excited about our strategic partnership with Fidelis PPM. We look forward to bringing a superior and competitive maintenance product to our client base that they can offer dealerships nationwide,” said National Auto Care’s VP of Sales Courtney Wanderon.

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Fidelis PPM to Offer DMEautomotive’s Driver Connect to Dealer Clients


Daytona Beach, Fla. – Fidelis PPM, a provider of prepaid maintenance (PPM) solutions, selected DMEautomotive’s (DMEa) Driver Connect as its exclusive mobile app offering for its dealer clients. Fidelis PPM will be integrated into Driver Connect, allowing subscribing dealers to put its retention and revenue-driving power right into the palms of their customers’ hands.

“At our core, everything that Fidelis PPM does is about building and increasing dealership customer retention. That’s what made our integration of Driver Connect and our partnership with DMEa a natural fit. This represents the latest in the series of powerful tools that Fidelis PPM has put in place for our Dealers and F&I Administrators,” said Ryan Williams, executive vice president, Fidelis PPM.

DMEa research shows that engagement with, and usage of, prepaid maintenance plans drives future sales and service loyalty: 56% of consumers who have a prepaid or ‘complimentary’ service plan are likely to continue servicing at the dealership after expiration.

“By joining Driver Connect, which is popular with dealerships and consumers across the country, with Fidelis PPM, the leader in providing the most-requested dealer product in the country, Fidelis PPM dealers will have access to the most effective – and proven – mobile strategy available,” said Mike Martinez, chief marketing officer, DMEa. “Prepaid maintenance is one of the best retention tools a dealer has – but only if a customer uses it. This partnership will put all the info consumers need about their Fidelis PPM program, as well as the marketing messages to prompt them to use it, right on their mobile device. This should greatly increase frequency of use – and with it dealership loyalty.”

Mobile marketing is becoming a critical tool for dealerships with app usage a powerful driver. In 2015, more people will access the Internet from a mobile device than from a desktop computer, and DMEa research shows that 53% of consumers are likely to schedule a service appointment using their mobile device and 33% of consumers want to manage their maintenance schedule and records of their vehicle on a mobile device.

Driver Connect has helped lead the mobile next wave in the auto industry, having been adopted by some of the largest dealer groups across the nation. The DMEa app has won multiple awards, including the American Business Award and the 2013 BizTech Innovation Award.

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Fidelis PPM Goes to NADA 2014


Lakewood, N.Y. – Fidelis PPM is a part of a group of companies that have assembled to provide a one-stop source for dealers interested in building customer retention through their service drives at NADA in New Orleans in January. Seven participating companies including Swervepay and CallRevu will join Fidelis.

The inspiration behind the joint booth is to help dealers maximize one of their often underutilized assets, the service drive, as a tool to bring customers back to their shop on a regular basis. In addition to learning about up-sell techniques and customer retention tools, attendees can learn about training,
education and coaching options and find resources for best business practices on managing a dealership.

Executive Vice President of Fidelis PPM, Ryan Williams, shared his excitement for the exhibit space. “From day one we have been firm believers that the key to building customer retention and loyalty is through a prepaid maintenance program that is 100 percent dealer branded and controlled. At our core, Fidelis continually seeks to provide added value for dealers through strategic partnerships and alliances that allow us to offer the best eContracting and integration points of any PPM provider in the marketplace. We are thrilled to be able to share that message with dealers and be a part of a group of like-minded individuals.”

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Fidelis PPM Partners With F&I Express


Lakewood, N.Y. — Fidelis PPM signed on to use F&I Express’ e-contracting platform, allowing F&I Express users to push customer and contract data into Fidelis PPM’s DRIV customer retention software.

For dealers that have a Fidelis PPM prepaid maintenance (PPM) program in place, F&I Express will provide premiums for all PPM packages based on the vehicle information provided with just a click of a button.

“Fidelis continually strives to provide our dealers with easy solutions that allow them to be more productive and focus on adding value for their customers,” said Ryan Williams, executive vice president, Fidelis PPM. “As with all of our partnerships, our integration with F&I Express is intended to make the dealer’s life easier so that the focus truly remains on building customer relationships and loyalty for their dealership.”

Brian Reed, president and CEO, F&I Express, added: “The addition of Fidelis PPM to the F&I Express platform further increases our value to the dealers who are looking for an easy, fast, and accurate way of e-contracting their aftermarket F&I products.”

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