Tag Archive | "F&I"

AUL Corp. Launches 2017 F&I Training Schedule


NAPA, Cali. – AUL Corp., the award-winning and leading warranty and vehicle service contract administrator in America, just released their 2017 F&I Training Schedule. This will be AUL’s second year of offering F&I Training. This training provides a tailored education that includes a 3-day live course, virtual training sessions and an online platform that includes a variety of videos and quizzes available for 12 months following the in-person course. The curriculum is designed for F&I professionals selling finance and insurance products in automobile dealerships.

Each course will be conducted by Kirk Manzo, CSP and Director of Global Training for Assurant’s Vehicle Protection Services group. Since 1999, Kirk has consulted and trained retail dealerships to help them maximize profits in their sales and F&I departments. Mr. Manzo is a Certified Member of the John Maxwell Team.  The live workshops will be held in DallasNapaAtlanta and Chicago.  The 3-day workshop will include training on compliance, objection handling, TOs from Sales to F&I, and menu-selling. These highly interactive workshops will teach real-world strategies and tactics necessary to improve performance and increase satisfaction.  Also, included in the in-person training will be role-playing scenarios and valuable feedback following a video session.

When asked about the courses, Kirk Manzo stated, “AUL’s training program integrates the use of Virtual Round Tables to provide a unique ‘peer to peer’ learning and accountability component unlike anything in the industry. It’s like having your own private F&I 20 group to support and encourage your performance improvement.”

AUL General Sales Manager, Jason Garner agrees and also states, “Training must be a proactive and continuous process that becomes an essential element in a dealership’s culture.  In addition to three days of classwork, AUL’s 12-month follow-up delivers the necessary components to ensure a successful continuous learning environment at the dealership.”

To learn more about AUL Corp’s. 2017 F&I Training, contact email hidden; JavaScript is required or call 800.826.3207.

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Wise F&I has Partnered with Darwin Automotive


ST. LOUIS – Wise F&I provides a full suite of voluntary protection products to the automotive finance and insurance market. Wise F&I products are now available through Darwin Automotive’s Prescriptive F&I Selling Software. This partnership provides automotive retailers utilizing Darwin access to all of Wise F&I products, including: GAPWise, WiseCARE, TIREWise, WiseTVP, THEFTWise and KEYWise. Darwin provides eRating and eContracting for Wise F&I products, they also further support online product integration through innovative F&I technology. Matt Croak, president Wise F&I, commented, “Partnering with Darwin allows us to benefit from Darwin’s predictive analytics and patented technology to increase sales.”

The partnership also helps facilitate customer transactions in the dealership. Mutual dealerships of Wise F&I and Darwin Automotive will be able to provide a streamlined transaction with increased efficiencies and accuracies of Wise F&I branded products to their customers. “Offering customers a more complete online experience through Darwin will help to increase customer satisfaction,” said Matt Croak.

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Duck Dynasty Determination!


Phil Robertson of “Duck Dynasty” fame was raised in abject poverty. His boyhood home had no electricity, toilet or bathtub. Food was anything they grew in their garden and whatever meat they could hunt. Nevertheless, he said they were always “happy, happy, happy.”

Despite his limited beginnings, Phil went on to acquire a master’s degree in education owing to his football playing skills. At Louisiana Tech, he played first-string quarterback for the Bulldogs, ahead of Pro Football Hall of Famer Terry Bradshaw. Most thought Robertson was a natural for the NFL. However, his love of hunting overshadowed his love of football, and he went on to get a patent on his design of a better duck caller. The rest, as they say, is history.

Terry Bradshaw and Phil Robertson are very different personalities with two principles in common:

  1. The Secret of Success Is Doing What You Love!

As an independent agent, you spend many hours driving from one dealership to the next. On any given day, you may be called on to craft reinsurance strategies, develop training plans for F&I, vet products, and provide the motivation to make everyone successful. Not all of these tasks are always our favorites, but they allow us to do the thing we love the most.

Help dealers and their people reach new levels of success and profits. It’s like the duck call to Phil or the call of the crowd to Terry. They have spent their careers doing the thing they love the most, and that’s why they are both champions in their field.

Phil once cleverly said “Terry went for the bucks, and I chased after the ducks.” They both pursued what they loved. Just remember that, even during those long days, the reward of having made a tangible difference with your dealer is worth the effort. And that’s what you love to do!

  1. Developing the Team Around You Is as Important as Developing Your Own Abilities.

At last count, there were 23 Robertson family members working to manufacture, sell and deliver their products. The one foundational principal Phil Robertson developed in his family was the work ethic he learned as a child. “Duck Dynasty” episodes are filled with family members bucking the system while Phil reinforces the demand for a strong work ethic, often times in hilarious ways. The success in his company can be traced to his consistent effort to develop his family’s abilities to shadow his vision on how to provide the best duck call ever invented.

And what would Terry Bradshaw be without world-class players around him like Lynn Swann, Franco Harris and “Mean” Joe Greene. Bradshaw was not responsible for their world-class talent. However, he was responsible for molding them together as a team, and he did. The result? Four Super Bowl wins.

Duck Dynasty determination is doing what you love and developing those around you. It creates great duck calls, quarterbacks and independent agency teams! I love this business and I know you do as well. That’s why we do what we do. So keep up the great work and we all will be happy, happy, happy!

I look forward to seeing you on my next post! Please feel free to contact me. Exchanging ideas with F&I professionals is what I love!

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Master the Art of Communication!


I just finished a very frustrating phone conversation with the company that provides my phone and internet service. The word “communication” is in their company name, and the reason I am frustrated is the person I was dealing with had no idea how to communicate effectively. The conversation made me feel as if my business was not appreciated and my perspective was not important — only the perspective of the person on the other end of the line.

After patting myself on the back for being a great communicator, I realized that, at times, I need to be reminded of the art of communication and how I am making my customer feel on the other end of the conversation. While I would like to think I get it right every time, I realize I must constantly remind myself and those I work with of three basic principles of communication:

  1. The Most Important Part of Communication Is Listening.

Good listeners gain insight while others just gain information. Insight, information beyond the obvious, is what enables us to truly help customers make good decisions. Many times, I find myself listening while the other person is talking, but in reality, I am thinking about what I am going to say next. I am not truly hearing what they are saying. Most importantly, I miss what lays beneath the surface, and that is often the key to helping the person.

Every customer has a sign around their neck that says “Listen to me.” When we seek to understand their point of view, their situation and needs, then they know they have been heard. When you show respect by listening to the customer, they’re more likely to reciprocate. They’re also more likely to continue to share their thoughts, which increases the likelihood of success.

  1. Never Interrupt!

My frustration with my “communication” company was the other person constantly interrupted me when I was talking. That immediately made me feel as though what I had to say was unimportant.

We provide solutions all day and our mind is full of information that can help our customers. So it is only natural to be anxious to share that information. I find myself at times interrupting with a solution to what I think the problem is. Only to find out a little later in the conversation that I had jumped the gun and now my credibility is gone. Interrupting not only discourages the other person from sharing any further, we lose credibility and the opportunity to truly help.

  1. If You Can Repeat It, You Win!

Nothing shows a higher level of genuine interest in what the other person is saying than your ability to repeat to them a point they made or an objection they raised. It’s not of primary importance that they understand you. It is essential that they know you have understood them.

People love to hear their ideas, thoughts and input. And the person who listens intently — even to the point of taking notes as they listen — will always win. Whether we are attempting to get a member of our team to embrace an idea or sell a product to a customer, the one who shows genuine interest in others wins. If they know you are interested in what they have to say, they will be interested in what you have to say.

I needed those reminders and I trust they helped you as well. Great communicators create great success. After giving it some thought, I called my “communication” company and shared with them that, while I had a bad experience, it served as a reminder I need to always be focused on the art of communication myself!

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CNA National Distributes Over $40 Million for Dealer Participation Plans for 2016


SCOTTSDALE, Ariz.—CNA National Warranty Corporation (CNAN) returned over $40 million to automobile dealers across the U.S. through its various participation plans for 2016. This brings its inception-to-date total to more than $424 million.

“Over the past five years, we’ve seen a significant increase in returns,” says Joe Becker, president and chief executive officer. “This performance demonstrates the strength, stability and flexibility of these programs. They deliver the dependability our dealers expect and deserve regardless of the participation option selected.”

With CNA National, dealers can select the participation program that best serves both their business and individual financial goals. The company offers a retro program, as well as reinsurance, including CFC (controlled foreign corporation) and NCFC (non-controlled foreign corporation) structures. CNA National’s NCFC—Palo Verde Holdings—is managed by a board of directors made up of dealer shareholders. It has over $220 million in assets, making it an excellent choice for dealers wanting to maximize investment returns while minimizing risk.

CNAN reinsures warranties, GAP and tire-and-wheel protection in addition to vehicle service contracts. The company has earned multiple awards as “Best Reinsurance Provider” in the Dealers’ Choice Awards, including first-place honors in 2011, 2012 and 2013.

 

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National Auto Care names Steve Verney as Chief Financial Officer


WESTERVILLE, Ohio – National Auto Care today announced the appointment of Steve Verney as the company’s Chief Financial Officer, leading the finance, accounting and reinsurance teams. In this new role, he will work to help National Auto Care amplify its recent profitable growth and build an even stronger foundation for the next level of success.

Steve retired from Allstate Insurance in 2015 after a distinguished 34-year career. He held multiple senior- level roles in Finance and Risk Management, including CFO of both property-casualty and life divisions, Treasurer, and head of strategy and M&A. He completed his career at Allstate as Executive Vice President and Chief Risk Officer. In each of these roles, he helped improve growth, profitability and financial strength as well as drive transformative change while developing strong financial talent and organizations.

“I am thrilled to join National Auto Care as we work together to build on the great work the team has done to achieve even greater success for our agents, employees, business partners and ultimately our shareholders,” said Verney.

“Steve’s strong qualifications and strategic mindset make him the perfect fit to take our financial management to the next level,” said CEO Tony Wanderon. “With his expertise in all facets of financial operations, insurance and M&A, Steve brings a balanced ability to develop and execute strategies that will drive growth and competitive advantage for the company on a national level.”

Steve earned his bachelor’s degree and MBA from the State University of New York at Buffalo. He is a member of the American Institute of Certified Public Accountants and the National Association of Corporate Directors.

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