Tag Archive | "F&I"

RoadVantage Brings Don Oliver Aboard as SVP


AUSTIN – RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, announces the addition of Don Oliver as Senior VP of Operations.

Mr. Oliver is a 30-year veteran of the VSC (Vehicle Service Contract) administration business, having spent the majority of his automobile industry career with CNA National Warranty Corporation (CNA National) which was previously privately-owned by Paul Askos (Western National Warranty) prior to acquisition by CNA in 1995. As the EVP (Executive Vice President) of CNA National, Mr. Oliver developed many of the processes and practices of the administration departments that made the company a nationally-known success. After a long and successful career, Mr. Oliver chose to retire in 2017.

After a year of reflection, Don began to realize that he still had the desire to offer more value to the industry. Through a CNA National partnership with RoadVantage, he was exposed to the product innovations and industry-leading service levels the company provides and thus began discussions on how he might become part of the RoadVantage team. A decision was reached that Mr. Oliver could be most effective in helping the company support its rapid growth as the Senior VP of Operations.

“We are ecstatic to have Don join our team at RoadVantage and bring to us his many years of valuable experience in administration”, said Garret Lacour, RoadVantage CEO. “We know that quality administration defines the difference between a good vs. a great provider. Our young company is leading the market and setting new standards in product innovation with the highest levels of service. The last three years of Gold, Platinum, and Diamond-level Dealers’ Choice Awards are proof of our success and the validity of our mission statement, to ‘Deliver an Exceptional Customer Experience.’ We’ve been very fortunate in attracting the very best talent and we know that Don Oliver’s administration expertise will help us continue our success as we further our vision.”

“I’m excited to help RoadVantage exceed expectations and to deliver an Exceptional Customer Experience for agents, dealers and contract holders,” said Don Oliver about his new position. “As Executive VP of CNA National, I worked with RoadVantage for the last five years. Originally, I was a little uncertain about the company’s ability to meet my own high expectations, but must admit that I’ve been impressed with all they’ve achieved in a short period of time. When I decided to reignite my career, RoadVantage was the obvious choice. I couldn’t be more excited to join the team.”

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ADG EasyCare Adds Yelverton to F&I Specialist Roster


NORCROSS, Ga. — ADG EasyCare announced that Richard Yelverton has been hired as an F&I specialist. He is based in Northern Virginia and tasked with supporting EasyCare’s dealer clients by providing in-dealership F&I training and consulting and sitting in for F&I professionals.

“As our operation grows and our F&I development program evolves, we are adding to our ranks with professional, dynamic recruits, and Richard fits that description perfectly,” said Greg English, president of ADG EasyCare. “We expect our company and our clients to benefit from his work in the retail environment.”

Yelverton is a 10-year veteran of the automotive industry, having risen through the ranks at Enterprise Rent-A-Car, where he ultimately served as branch manager for the company’s prominent, high-volume Walt Disney World branch in Orlando, Fla. He also served in a leadership position with pharmaceutical giant Eli Lilly and Co. prior to joining ADG EasyCare.

“I did my research and I know they wanted to bring on the right person,” Yelverton said. “They want people who have management and sales experience to be trained properly and to continue to train others, and I’m excited to join a company that puts so much focus on ongoing learning. From being encouraged to ‘read an article a day’ to the collaboration with my peers, I’ll be learning something new every day.”

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StoneEagle Welcomes New CEO


DALLAS — StoneEagle announced the appointment of Cindy Allen as the company’s new CEO. Cindy will be responsible for driving the company, and innovative F&I solutions, to the next level, building on the momentum achieved by the StoneEagle team under Bobby Allen’s leadership, according to the announcement.

Since founding the company in 1987 and devoting 30 years to its management, development and growth, Bobby Allen will retain his position as chairman and focus on identifying and developing new and unique opportunities.

Brent Allen, one of StoneEagle’s founders and its long-standing COO, will offer Cindy the very best counsel and knowledge available as she drives the company forward by lending his leadership, management skills, and extensive industry relationships, and experience. Brent will maintain an active role in day to day activities of StoneEagle as its managing partner, the announcement said.

Cindy Allen brings experience in establishing new ventures, leading organizations and stimulating growth, as well as a mix of leadership, excitement, marketing expertise, technical abilities and a passion for customer experience and business growth.

Before returning to StoneEagle, Cindy served as CMO for American Express Global Business Travel, as well as CEO at GDSX Ltd., until such time it was acquired by Concur. While in the role of vice president at Concur, Cindy helped launch a new division servicing and partnering with travel management companies worldwide.

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RoadVantage Introduces Preferred LeaseCare Active Protection PLUS a Lease End Benefit


AUSTIN – RoadVantage introduces a powerful and innovative program for lease customers called Preferred LeaseCare. This new concept combines the “as you drive” benefits of RoadVantage ancillary products with an excellent lease end benefit, possibly saving the lessee thousands of dollars through the lease term.

Preferred LeaseCare offers Dent & Ding Repair with a $1000 hail deductible benefit, Windshield Repair, Interior/Exterior Repair and Key Replacement during the term of the lease — all with no aggregate limits. This program adds an additional Lease End Benefit of up to $2,000 with no single event limit, covering items for excess wear such as worn tires & wheels, exterior scuffs, bumpers, missing parts and much more.

“We believe this product is a game changer for lease customers because this program allows a consumer to keep their vehicle in the great condition they desire while they drive and offers a great lease end benefit. Innovation is the engine of our success and offering a ‘Better Customer Experience’ is our passion. As the fastest growing provider of F&I programs, this new offering is just another example of ‘how and why’” said Garret Lacour, CEO of RoadVantage. Preferred LeaseCare is now offered to agents and dealers in most states across the country. Learn more about it at www.roadvantage.com

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GWC Warranty Adopts Local Classroom


WILKES-BARRE, Penn. – GWC Warranty, the best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, recently adopted the 6th grade classroom of Colleen Franchi at Wilkes-Barre’s Dodson Elementary School.
 
In adopting Mrs. Franchi’s class, GWC employees banded together to make monetary donations and collect school supplies for the class of 56 students. GWC Warranty also provided a 100% match of employees’ donations.
 
All the donations combined to meet Mrs. Franchi’s goal of supplying her class of many underprivileged children with the notebooks, folders, pencils, backpacks and more that they will need throughout the school year.
 
Pictured in the attached photo (from L to R): James Geiger, principal, Dodson Elementary School; Colleen Franchi, 6th grade teacher, Dodson elementary; Kelli Vinciarelli, executive assistant, GWC Warranty; and Sarah Lanning, business processor, GWC Warranty.

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GWC Warranty Introduces Major Product Enhancements For Agents And Their Dealers


WILKES-BARRE, Penn. – GWC Warranty, the best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, has introduced enhancements to its existing product suite as well as three exciting new offerings. All are designed to provide agents more chances than ever before to be more valuable to their dealers by turning high-mileage inventory into high-profit opportunities.

“We are always looking for ways to improve the products we provide our agents and their dealers, and after gathering their feedback and analyzing the market, we feel we have enhanced our offering to provide them supreme value,” said Mike Melby, GWC Warranty Vice President of Strategy and Business Development. “At GWC, our promise to agents is to help them become more valuable to their dealers by turning high-mileage inventory into high-profit opportunities. We feel these new and improved products achieve just that.”

Enhancing GWC Warranty’s primary service contract offering are several upgrades to expand eligibility, beginning with inclusion of vehicles dating back 20 model years. GWC will also provide coverage for commercial use vehicles as well as additional makes like Alfa Romeo, Land Rover, Porsche and Smart Cars. The coverage expansion also includes popular models such as Audi A8, Volkswagen Phaeton and more. GWC’s primary service contract products also now include coverage on select hybrid components and an optional Advanced Technology Package that covers factory-installed back-up cameras, blind spot sensors, lane departure warning systems, voice-activated commands and more.

Several new enhancements aimed at preserving CSI are also now available to agents and their dealers. Agents and their dealers now have new, longer term options of five years, 60,000 miles for used vehicles and six years, 125,000 miles for near-new vehicles still under basic factory warranty. These longer terms will help dealers better protect customers throughout their entire ownership experience. New benefits such as enhancements to roadside assistance, rental car reimbursement and trip interruption benefits are available on all plans, including Powertrain, to offer a superior customer experience and help protect dealers’ reputations.

In addition to improving its existing product suite, GWC also introduced three new products for high-mileage customers.

First is a Certified Pre-Owned Program that offers a limited warranty and corresponding marketing program to help dealers expand the benefits of CPO to higher-mileage inventory that falls out of their factory CPO programs. Terms of 90 and 180 days are available on vehicles with up to 200,000 starting miles dating back up to 20 model years. All Certified limited warranties also come with roadside assistance and reimbursement for rental cars and travel and lodging.

Also new to the GWC product suite is a five-year, 100,000-mile Limited Powertrain product, which provides dealers the opportunity to profit from a VSC sale on deals with limited financing. Unlike similar products in the marketplace, GWC’s Limited Powertrain product does not have a waiting period. Coverage is available on vehicles with up to 150,000 starting miles dating back 15 model years, including many highline vehicles. Roadside assistance and rental car reimbursement are also included with the Limited Powertrain product.

The third new member of the GWC product offering is a Service Lane Program. This new product brings high-mileage service contract sales opportunities to dealers’ service departments with coverage options on vehicles with up to 200,000 miles dating back 20 model years. Terms of 12, 24, 36 and 48 months are available on GWC’s Premier and Ultra coverage levels. No inspection is required with GWC’s Service Lane offering, and coverage includes full roadside assistance, rental car reimbursement and trip interruption benefits.

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