Tag Archive | "F&I Products"

GWC Warranty Earns Two Workplace Recognition Awards


WILKES-BARRE, Pa. — GWC Warranty was recently recognized as a top employer both nationally and locally in the Greater Wilkes-Barre, Pennsylvania region.

GWC Warranty was recognized nationally by the National Association of Business Resources, which named the service contract provider as one of the 101 Best and Brightest Companies to Work For. The competition identifies and honors companies that “deliver exceptional human resource practices and an impressive commitment to employees.” Contestants are judged on communication, work-life balance, employee education, diversity, recognition, retention and more.

This is the first appearance for GWC Warranty on the Best and Brightest Companies to Work For list. Sister company EasyCare made the list in 2016 and 2017.

GWC Warranty was also recognized by the Wilkes-Barre Times Leader as one of the Northeastern Pennsylvania (NEPA) Best Places To Work. The firm was one of 56 employers in the Greater Wilkes-Barre region to make the list, which was voted on by readers of the daily newspaper. This was GWC Warranty’s first appearance on the newspaper’s NEPA Best Places To Work list.

“At GWC Warranty, we understand that we could not be the best-in-class provider of used vehicle service contracts without the dedicated employees who deliver our ‘No Worries, Just Drive’ experience each and every day,” said GWC Warranty CEO and President Rob Glander. “To be recognized among the top employers both nationally and here at home in Northeastern Pennsylvania is a testament to the amazing people who make GWC Warranty such a fantastic place to come to work every day.”

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American Guardian Announces 2018 Growth Plan, Promotion of Key Executives


WARRENVILLE, Ill. — F&I product provider American Guardian Warranty Services Inc. (AGWS) announced the promotion of several key executives, including the appointment of Jon A. Anderson as president and COO. The moves are part of the company’s 2018 plan to grow its marketer base, revenue, and service team. The company also revealed plans to significantly rebrand its Compass Auto VSC program.

Touting a 30% revenue increase in the last five years, the F&I product provider plans to expand its agency base by 25%, enhance and expand its service team at its corporate office as well as at its East Coast sales office. The company also plans to expand its field team. And as part of its rebranding of its Compass Auto VSC program, the company said it plans to improve the product’s eligibility, coverage, and value.

“Since our company was founded 20 years ago, American Guardian has been proud to offer a full suite of F&I products that provide excellent coverage and value, while allowing for higher profitability for dealerships,” said Anderson. “Extended service contracts, appearance protection, warranty protection, and tire-and-wheel coverage are just some of the products that American Guardian offers. We also provide reinsurance services, capital advance, and e-rating for products to help dealers become more profitable and productive.”

Anderson started as the company’s first salesperson in 1998. Since 2011, he has overseen the national sales and marketing teams as senior vice president of sales and marketing and is responsible for the company’s record growth, expansion of the sales team, and updated processes.

According to company officials, AGWS has grown its staff by 36% since 2016. Last year, it hired 32 new employees.

The company also announced the appointment of Ric Simmons as executive vice president and CFO. He joined AGWS in 2004 as CFO with an extensive background in public accounting. Simmons was promoted to senior vice president and CFO in 2011.

Also promoted was Dan Lievrouw. He was named executive vice president, CIO, and president of American Guardian Systems Inc. Lievrouw has overseen the IT operations since joining American Guardian in 2008. His role was expanded in 2011 with his promotion to vice president of IT and operations.

Lievrouw’s promotion will allow him to continue developing opportunities and technology tools that have been instrumental in American Guardian’s growth. Company officials noted that the ongoing evolution in dealership technology has increased opportunities for American Guardian’s continued expansion of services.

The company also announced that Matt Weil was promoted to vice president, general counsel, and corporate secretary. He has served as legal counsel for American Guardian Group of Companies since 2006. In 2011, his title was elevated to vice president and general counsel.

The F&I product provider also named John Wendt senior vice president of claims and underwriting. Wendt has overseen American Guardian’s call center since its inception in 1998. In 2011, Wendt’s role was expanded to include underwriting when he was promoted to vice president of claims and underwriting. Since then, his role has evolved as the company’s services and support teams have increased in size over the last couple of years.

With more 35 years in the industry, Wendt has continually provided expertise and steady guidance to the increasingly demanding call center, the company said. With his promotion, he will continue to oversee the busy claims area while assisting the company in other areas.

Lastly, the company noted that one of its new hires in 2017 was Jim Fisher, who serves as assistant vice president of dealer programs. He is responsible for finding, analyzing, and recommending programs that American Guardian’s agents can market to their dealership customers in the automotive, RV, powersports, marine, and commercial trucking industries.

Fisher was a nine-time winner of the Chrysler Award of Excellence and won Ford Motor Co.’s coveted President’s Award. He has trained more than 7,000 automotive salespeople over the course of his more than 40-year industry career.

“We offer great products and services at American Guardian,” Anderson said. “I believe that American Guardian will lead the industry by offering unparalleled service, focusing on continuous improvement, and not only meeting but exceeding the expectations of our partners and customers.”

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Canada’s iA Financial Group Completes Acquisition of SouthwestRe, DAC


ALBUQUERQUE, N.M. and COLUMBUS, Ohio — iA Financial Group (iA) of Canada has finalized its acquisition of Southwest Reinsure Inc. (SouthwestRe) and its insurance arm, Dealers Assurance Co. (DAC), after receiving the necessary regulatory approvals. Both companies will now operate as fully owned subsidiaries of iA.

In September, iA announced it had signed an agreement to acquire SouthwestRe and DAC, with officials saying the purchase would allow the company to expand its footprint in the United States.

“With our solid track record in the extended warranty business in Canada together with the established presence of SouthwestRe [and DAC] in the U.S., we look forward to this new chapter in our U.S. expansion with great anticipation,” said iA American President Mike Stickney.

Founded in 1892, iA is one of the largest life and health insurance companies in Canada as well as one of the largest F&I providers for Canadian auto dealerships.

SouthwestRe was founded in 1985 as a third-party administrator and provider of reinsurance programs. DAC’s roots date back to 1935. It operates as a property and casualty insurance company with offices in Columbus, Ohio, and Dallas. The company primarily serves the automotive, consumer goods and related lending industries.

“Unlike many transactions in our industry, iA has a long-term view of this acquisition and the industry in general,” said Kristen Gruber, who has served as president of DAC since 2014. “With the resources and stability that iA brings to the table, we look forward to becoming one of the premier warranty insurers in the U.S.”

Eddie Eckert, president of SouthwestRe, added: “As you might imagine, this is an important moment for our entire organization. For the past 32 years, we have worked very hard to earn the patronage of each and every individual who has done business with SouthwestRe. Come what may, that will never change. If anything, we will work that much harder to win your business.”

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Dent Wizard Rolls Out New F&I Programs


ST. LOUIS – Dent Wizard International is expanding beyond the appearance protection menu offerings it’s known for with the introduction of three new F&I programs.

The new lineup begins with AlwaysNu, which features base coverage for road hazard tire-and-wheel, cosmetic wheel repair, roadside assistance service and rental car reimbursement of up to $50 per day. Customers have the option to add any or all of the following coverages: dent repair with a hail benefit; windshield repair; interior repair; and key protection featuring Tile technology.

Tile uses Bluetooth to communicate with an easy-to-use companion app on a smartphone or tablet.

The F&I product provider also rolled out Nu Key, a key protection product featuring Tile, key lockout service, roadside assistance and rental car reimbursement of up to $50 per day.

Also included in the rollout is Ding Shield One, which features base coverage for dent repair, plus a hail benefit and rental car reimbursement of up to $50 per day. Buyers can also add cosmetic wheel repair; windshield repair; interior repair; cosmetic bumper repair; and key protection featuring Tile.

“These new F&I programs allow us to apply our proven customer service, product reliability and technician expertise beyond cosmetic reconditioning,” said Lindsey Bird, Dent Wizard’s senior vice president of F&I. “F&I managers can now offer their customers more of the right choices in easy-to-buy programs that let them drive off the lot with greater peace of mind. Customers are protected from the unexpected incidents that affect the safety, appearance, operation, and value of their new purchase.”

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Craig Robinson Named President of AAGI


SCHAUMBURG, Ill. — American Auto Guardian Inc. (AAGI) announced that Craig Robinson, a 20-year veteran of the insurance and third-party administration segments, has joined the company as president. Tim Brugh, who has held the title of president since May 2013, moves into the CEO position.

Robinson started his career with Aon Warranty Group, driving operational results through dealership and manufacturer clients. He went on to manage clients such as CarMax, as well as all automotive, appliance and electronic, powersport, medical device and furniture third-party administrators on behalf of The Warranty Group’s wholly-owned insurance company, Virginia Surety Company.

In June 2011, Robinson was named executive vice president of the The Warranty Group’s Latin American region, a role in which he led all elements of the company’s business in Mexico, Central American and South America. Most recently, Robinson worked for the largest non-publicly traded dealer group in the United States before providing consulting and brokerage services to third-party administrators, private equity companies, and other business in the automotive aftermarket product industry.

In his new role as AAGI president, Robinson will coordinate strategy and development for AAGI’s products, services, and technology, as well as assume responsibility for the company’s day-to-day operations.

“I’ve had a tremendous amount of respect for AAGI for more than a decade,” Robinson said. “After many conversations with Tim regarding his vision for the company, I knew this was the right fit for me.

“AAGI is often referred to as the best company many people have never heard of. Well, that’s about to change,” he added. “We have enormous aspirations and I look forward to working with Tim and our entire team of automotive experts to capitalize on what’s been built to date. The sky’s the limit for AAGI, and I’m incredibly excited to help continue shaping the company into a dominant force in the automotive aftermarket space.”

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Craig Robinson Named President of AAGI


SCHAUMBURG, Ill. — American Auto Guardian Inc. (AAGI) announced that Craig Robinson, a 20-year veteran of the insurance and third-party administration segments, has joined the company as president. Tim Brugh, who has held the title of president since May 2013, moves into the CEO position.

Robinson started his career with Aon Warranty Group, driving operational results through dealership and manufacturer clients. He went on to manage clients such as CarMax, as well as all automotive, appliance and electronic, powersport, medical device and furniture third-party administrators on behalf of The Warranty Group’s wholly-owned insurance company, Virginia Surety Company.

In June 2011, Robinson was named executive vice president of the The Warranty Group’s Latin American region, a role in which he led all elements of the company’s business in Mexico, Central American and South America. Most recently, Robinson worked for the largest non-publicly traded dealer group in the United States before providing consulting and brokerage services to third-party administrators, private equity companies, and other business in the automotive aftermarket product industry.

In his new role as AAGI president, Robinson will coordinate strategy and development for AAGI’s products, services, and technology, as well as assume responsibility for the company’s day-to-day operations.

“I’ve had a tremendous amount of respect for AAGI for more than a decade,” Robinson said. “After many conversations with Tim regarding his vision for the company, I knew this was the right fit for me.

“AAGI is often referred to as the best company many people have never heard of. Well, that’s about to change,” he added. “We have enormous aspirations and I look forward to working with Tim and our entire team of automotive experts to capitalize on what’s been built to date. The sky’s the limit for AAGI, and I’m incredibly excited to help continue shaping the company into a dominant force in the automotive aftermarket space.”

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