Tag Archive | "F&I Products"

EFG Companies Launches Training Portal for F&I Managers


DALLAS — F&I product provider EFG Companies today announced the launch of a new dynamic digital portal designed to boost F&I producer knowledge, reinforce training learnings, and reduce the cost of a poor hiring decision for a dealership.

The EFG Learning Opps Through Virtual Engagement, or LOVE, was developed in response to complaints from dealers and general managers about the short-term impact of sending F&I producers to training. When training isn’t reinforced in the dealership, officials noted, improvements are quickly negated by diminishing returns.

“It’s clear that using multi-sensory learning methods with interactive tools better enables F&I managers to effectively deliver measurable results to a dealership’s bottom line,” said EFG Companies President and CEO John Pappanastos. “That’s why we developed EFG LOVE for our F&I class graduates.”

In addition to fortifying the lessons learned from EFG’s in-classroom training, EFG LOVE equips dealers with information and best practices on how to both sell to, and employ, the soon-to-be largest generation in the workforce with the most buying power — Millennials.

Numerous industry studies have shown that the automotive retail industry faces a recruiting and staffing crisis. The 2017 National Automobile Dealers Association (NADA) Workforce Study reported that retail automotive suffered from a 43% turnover rate, an 88% attrition rate among female new hires, and a below average rate of Millennial new hires when compared to other industries. Additionally, 65% of dealers state that recruiting and hiring is their No. 1 challenge — greater than customer acquisition or generating revenue.

Officials note the company has placed hundreds of top performers at automotive dealerships across the country in its more than 40-year history. This has resulted in the deliberate buildout of a core-competency sourcing model to identify the core qualities of top performers. EFG LOVE pairs this top performer profile with industry statistics and trends to better enable dealers to develop high-performing teams.

“EFG LOVE helps shorten the onboarding time for new hires, keeps employees motivated, and accelerates the knowledge growth needed for a successful career,” said Steve Roennau, vice president of training and compliance with EFG Companies. “We created the content to enable the user to self-select actionable lessons in multiple digital formats. The more a producer can easily select materials that help them overcome their daily challenges, the more they will display the successful behaviors that they learned in our training.”

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Dent Wizard Names New CFO


ST. LOUIS — Dent Wizard International today announced the hiring of Jim Powers as the company’s new CFO. Powers officially assumed his new role on July 2 and reports to Dent Wizard CEO Mike Black.

Powers comes to Dent Wizard having served in various leadership roles. He most recently served as president and CEO for St. Louis-based UniGroup Inc. and its subsidiaries, including United Van Lines, Mayflower Transit and other relocation and logistics-related entities. Prior to UniGroup, Powers held executive management positions with Viasystems Technologies, Crain Industries, Berg Electronics and Moog Automotive.

“Dent Wizard’s on a tremendous growth path, which has been continuing for more than seven years,” said Black. “Jim brings the intellectual capital and experiences that will help us continue the trend. I’m excited to have him on the senior team, and look forward to his strategic support for years to come.”

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Dent Wizard Announces New COO, Mid-South RVP


ST. LOUIS — F&I product provider Dent Wizard International has promoted Addison Thomas to COO and Doug Grill to Thomas’ previous position as regional vice president of Dent Wizard’s Mid-South region. These promotions come after Mike Black was promoted to CEO April 1.

Thomas will assume Black’s COO responsibilities and lead the core service operations team. He served in various roles with Dent Wizard over the past 16 years, most recently as regional vice president of the Mid-South region.

Grill is being promoted from his role as regional director of operations in the Southeast region. He has been with Dent Wizard five years, serving in sales and client service roles.

“It is quite rewarding to provide upward mobility to talented and committed teammates,” said CEO Mike Black. “I’ve personally worked with Addison for over 20 years. His focus on people, process, and delivering customer value is second to none. He inherits a great group of experienced leaders who bring tremendous intellectual capital and proven performance to his senior team.

“Doug Grill’s work ethic and people skills, combined with his drive to win, make him an exceptional asset,” added Black. “He’s a perfect example of the bench strength we have throughout our organization. I’m confident that these two business leaders will bring significant value to our clients, partners, and the company in their new positions.”

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GWC Warranty Appoints Strategic Brand Manager


WILKES-BARRE, Pa. — F&I product provider GWC Warranty today announced the addition of Emily Dwyer as its new strategic brand manager.

As a member of the marketing department, Dwyer will be responsible for developing strategies that increase GWC’s brand awareness and value among new and existing GWC partners.

Dwyer brings to this role more than seven years of experience in brand development. Prior to joining GWC Warranty, Dwyer was the Brand Strategist for Sweda Advertising in Clarks Green, Pa., where she oversaw brand positioning, art direction, copywriting, audio/video production, social media management, public relations, event planning and more for a variety of agency clients.

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RouteOne, MaximTrak Streamline F&I Process With New Functionality


FARMINGTON HILLS, Mich. — Product documents from the 110-plus F&I product providers connected to MaximTrak’s sales and F&I solution can now be included in RouteOne’s econtracting package for a single, electronic consumer signing ceremony, RouteOne announced today.

Designed to deliver a streamlined process to enhance the customer experience, the new functionality enables a fast, easy, and secure consumer signing experience and the distribution of all F&I products from a single portal.

“This is just one of many exciting ways RouteOne and MaximTrak are aligning our combined technologies to benefit our dealer customers by bringing the “F” and the “I” together for one cohesive user experience,” said Imran Mussani, MaximTrak’s vice president of product development and operations.

RouteOne acquired MaximTrak in December 2016. Since then, according to officials, the two companies have been working to unify their technologies to innovate the sales process and deliver on the vision of a complete sales and F&I solution that meets OEM, dealer, and consumer needs — “anytime, any place, and on any device.”

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APCO Adds Anne Bélec to Board of Directors


NORCROSS, Ga. — APCO Holdings Inc., the parent company of the EasyCare and GWC brands, announced the addition of Anne Bélec to its board of directors.

Bélec brings extensive experience in brand management. She spent 24 years with Ford Motor Co., where she served as director of Global Marketing for the automaker, as well as president and CEO of Volvo Cars of North America and president of sales operations for Volvo Car Corp. in Sweden.

“Anyone who is fortunate enough to have crossed paths with Anne knows her as one of the most highly-effective leaders and marketing experts in the automotive industry,” said APCO Holdings Chairman Larry Dorfman. “We are really excited and honored to have her join our board of directors. Her presence on the team will undoubtedly accelerate the fulfillment of the goals we have set for helping our customers succeed and our company continue to claim our place as a major player in the dealership solutions industry.”

Bélec added: “I bring experience in a variety of roles, including field experience, interacting with dealers and managing a global brand. The ultimate goal is growth, obviously, but it’s also positioning EasyCare, GWC, Covideo and SAVY, the APCO Holdings brands, as the preferred choices for consumers and dealers. We want the relationship with the dealership to be one where they want to work with us because they believe it is the best product for their customers.”

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