Tag Archive | "EFG Companies"

EFG Companies Sole F&I Provider Named Top 100 Call Center by BenchmarkPortal


DALLAS –  EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that it is the only F&I product provider to be named to the BenchmarkPortal “Top 100” call centers for 2016 – and is ranked in the Top 25 quartile for call centers with 5-50 staff members. The BenchmarkPortal “Top 100” competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers.

Based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, the BenchmarkPortal “Top 100” competition can objectively identify centers who are achieving superior results both in financial and qualitative terms. Throughout its nearly 40-year history,EFG has continually demonstrated their commitment to exceed customer expectations. The company’s average claims call speed to answer is less than 30 seconds, 67 percent of total claims are one call claims, and 96 percent of all claims are paid within one hour of receipt of invoice.

“Our clients rely on our expertise and quality customer service when it comes to administering customer claims,” said John Pappanastos, President and CEO, EFG Companies. “We operate knowing that our claims administration reflects back on our clients’ business and brand. By demonstrating our high level of expertise with this certification, we are giving our clients the highest confidence that all claims will be handled expertly, efficiently and respectfully, promoting a positive overall customer experience and driving greater customer loyalty for their business.”

“The EFG Companies contact center is among the best in its industry,” said Bruce Belfore, CEO of BenchmarkPortal. “This award was granted on the basis of objective, metrics-driven performance. EFG Companies stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.”

EFG believes longevity and success is ultimately measured by a simple premise: keeping a promise to a customer at a time when they need it most. EFG prides itself on being a claims-honoring third-party administrator and this certification only enhances the company’s commitment to fulfill that promise.

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EFG Companies Names Richard Christensen as New Vice President of Product Development


DALLAS – EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today the addition of Richard Christensen as Vice President of Product Development. Christensen offers a wealth of direct experience in initiating and launching corporate strategic initiatives with companies like Hyundai Capital America and Nissan North America. In his previous roles, Christensen has overseen the launch of global strategic alliance formations with product, brand development and rollout, in conjunction with development of sales processes, reinsurance models, and regulatory and compliance practices. This experience will be well utilized as he leads the strategic efforts of EFG’s product development team, including product lifecycle and relationship management.

With over 25 years of retail and wholesale automotive and reinsurance experience, Christensen most recently served as a Senior Director at Hyundai Capital America (HCA), where he was responsible for launching and managing a captive insurance subsidiary of HCA. He also served as President, Nissan Global Reinsurance, Ltd based in Bermuda, and functioned as a Sr. Manager of Vehicle Service Contracts for Nissan North America, in Los Angeles.

“Today’s dealers are under an immense amount of pressure, from undertaking stringent compliance initiatives to incentivizing new consumer groups to enter an automotive market with ever higher entry-level price tags,” said John Pappanastos, President and CEO of EFG Companies. “Dealers need agile partners who are constantly looking ahead to see where the industry is going and to look at new challenges as opportunities to increase dealer profitability. At EFG, we consider ourselves one of those partners. The addition of Rick to our leadership team strengthens our position in leading the industry in terms of product innovation and administration of quality consumer protection products that benefit consumers, dealerships and the industry as a whole.”

“Dealerships and lenders need better ways to connect and retain purchase behavior with a more informed and demanding consumer,” said Christensen. “We’re doing very progressive work that is aligned with our goals of leading the industry in focusing on customer service and consumer benefits, with an eye towards compliance and sales process for the dealers and I’m excited to be a part of it.”

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EFG Companies and F&I Express Expand Digital Solutions for Automotive Dealerships


DALLAS – EFG Companies, the innovator behind the award-winning Hyundai Assurance Program, and F&I Express, the largest automotive F&I aftermarket product network, announced today a partnership to better serve their dealership clients by fully integrating their eContracting capabilities.

“At EFG Companies, we understand that no two dealers are the same,” said John Pappanastos, President and CEO of EFG Companies. “Each dealer operates with different goals, success metrics, and systems, and we pride ourselves in acting as a strategic partner in their success. In our effort to further that initiative, we partnered with F&I Express to augment our growing list of e-contracting solutions with one of the most utilized eContracting platforms in the market.”

“For almost 40 years, EFG Companies has been leading innovation within the automotive industry,” said Brian Reed, President and CEO of F&I Express. “We have been eagerly anticipating their addition to our F&I eContracting network and look forward to bringing their products to our dealer customers.”

Currently, F&I Express works with many auto retailers across the U.S. to improve F&I processes. The company has aggregated a network of more than 100 automotive aftermarket insurance providers in an online portal accessible by its dealers.

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EFG Companies Pushes the Industry Again with Technology Innovation


DALLAS – EFG Companies, the innovator behind the award-winning Hyundai Assurance program, today launched Parts Wizard, a new technology platform that reduces dealer reinsurance exposure, streamlines claims administration and increases customer satisfaction. For more information about EFG’s claims administration, visit: http://bit.ly/EFGAdmin

EFG’s Parts Wizard automates the manual process of sourcing OEM, aftermarket, remanufacturered, and used parts for vehicle repairs. In addition, sourcing parts through the Parts Wizard enables dealerships to reduce future claims risk with a longer warranty than the standard OEM parts provided by the manufacturer.

All parts sourced through the Parts Wizard, come with an “end of contract” warranty covering the deductible, labor and cost of replacement parts. If any part sourced through the Parts Wizard malfunctions during the term of a customer’s contract, the cost to repair or replace that part will be completely covered without dipping into reinsurance reserves.

“Considering the number of older vehicles on the road, and the potential for consumers to use neighborhood mechanics, EFG’s Parts Wizard offers dealers a better level of control over how their claims are handled, regardless of the level of service provided to their customers by shops outside of their dealership,” said Ken Overly, Vice President, Operations, EFG Companies.

Traditionally, claims administrators must research vehicle parts with several vendors, on each vendor’s website, before negotiating with a service center. The Parts Wizard is an essential search engine that sources parts from all EFG-approved vendors at once, drastically shortening the time it takes to research parts by up to 30 minutes per claim. In addition, the technology prioritizes results based on availability and price to factor into the decision process.

“The Parts Wizard allows us to better negotiate with service centers outside of dealerships by providing the best price from vendors they likely already use and trust. The service center will either drop their price to match ours, or EFG will purchase the parts directly from the vendors and have them shipped to the shop,” Overly stated.

“At EFG, we always strive to look beyond the curve to provide industry-leading customer service and efficiency for our clients and our contract holders,” said John Pappanastos, President and CEO, EFG Companies. “The Parts Wizard is another example of EFG consistently delivering solutions that the rest of the industry hasn’t seen.”

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EFG Companies Hits Trifecta at the Stevie Awards Once Again


DALLAS – EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today that the company was recognized at the 10th Annual Stevie® Awards for Sales and Customer Service, a feature of the American Business AwardsSM, the USA’s top business awards program. This marks the second year running that EFG has won awards in three categories, including:

  • A Gold award in Business Development Achievement of the Year;
  • A Silver award in Sales Consulting Practice of the Year; and,
  • A Bronze award in Contact Center of the Year (Up to 100 Seats).

Last year, EFG won Stevie awards in three categories:

  • Contact Center of the Year (Up to 100 Seats)
  • Field Sales Team of the Year
  • Business Development Achievement of the Year

“These awards signify EFG’s continued efforts to set a high bar in the consumer protection product industry for client engagement and overall customer experience,” said John Pappanastos, President and CEO, EFG Companies. “At EFG, we take pride in operating as an extension of our clients’ management teams to achieve industry leading results. We believe that longevity and success is ultimately measured by a simple premise: keeping a promise to a customer when they need it most.”

Momentum in Service Excellence

In the past year, EFG Companies has received 9 national awards in recognition of results the company has driven for its clients, and for the overall experience it delivers to contract holders every day. The company’s most notable awards and recognitions include:

  • Dallas Morning News Top 100
  • F&I and Showroom Magazine Dealer of the Year Award for EFG client, Davis-Moore
  • One of first hundred companies in the US to achieve Consumer Credit Compliance Certification from the National Association of Automotive Finance
  • Powersports Business Nifty 50 Product Award winner
  • SubPrime Auto Finance News Top 125 Most Influential Firms

EFG was the first product provider whose dealer services field team was 100% AFIP certified, and the only product provider to receive a Center of Excellence certification by Benchmark Portal – a designation that less than 10% of companies achieve. EFG is also the only provider to be awarded the ASE Blue Seal of Excellence, and more than 90% of the company’s adjusters are ASE certified with an average of 15 years of experience. In its most recent client satisfaction survey, EFG’s net promoter score ranked higher than USAA Banking and Insurance, Nordstrom, Apple iPhone and Laptop, with 92% of its dealers noting a high likelihood to recommend EFG to another dealer.

For close to 40 years, EFG has developed products to protect consumers from the risks associated with costly vehicle mechanical breakdowns. As a product administrator, EFG provides innovative solutions to drive higher profitability and customer satisfaction for auto manufacturers, retail automotive dealerships, lenders, and property and casualty insurance agents. EFG surrounds its clients with an engagement model that incorporates a broad array of marketing and training services to facilitate the compliant and successful sales of consumer protection products.

Stevie Awards Set the Bar on Customer Focus

“The Stevie Awards for Sales & Customer Service continues to be the fastest-growing of our international awards programs,” said Michael Gallagher, president and founder of the Stevie Awards. “The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year’s Finalists.”

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Entries were considered in 59 categories for customer service and contact center achievements; 51 categories for sales and business development achievements; and, categories to recognize new products and services and solution providers.

Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Several specialized judging committees, consisting of more than 60 members, determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists.

The awards were presented to EFG on March 4, 2016 during a gala banquet at the Paris Las Vegas Hotel.

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Agent Summit Advisory Board Announced


LAS VEGAS — Organizers of the annual Agent Summit have released the names of the advisory board for the 2016 event, which is scheduled for May 9–11 at the Venetian Palazzo Las Vegas.

“The board was assembled utilizing the four past Agent Summit Keynoters and two Provider members that are expected to drive some fresh ideas,” said Randy Crisorio, president and CEO of United Development Systems Inc. (UDS), who will serve as advisory board chair for the fourth consecutive year. “When I reflect on what we’ve been able to accomplish in quality and participation, I’m as excited as ever to get Agent Summit VI in the fast lane.”

Crisorio will be joined by John Braganini, principal of Great Lakes Companies; Larry Dorfman, CEO of EasyCare; Eric Fifield, EFG Companies’ vice president of agency services; Joel Kansanback, president of Automotive Development Group (ADG); and Glen Tuscan, president of Dealer Commitment Services Inc.

In the coming weeks, the board will convene to discuss topics of importance to agents and agency heads and craft an agenda for the three-day event.

“In attempting to meet and exceed the quality of agendas past, Randy and his team have their work cut out for them,” said David Gesualdo, show chair and publisher of Agent Entrepreneur and F&I and Showroom magazines. “Luckily for everyone involved, they are perfectly suited to the task.”

Registration for Agent Summit 2016 is open at the event’s website as well as by phone, fax and email. Attendees who register by April 4 will enjoy a $100 discount. To inquire about sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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