Tag Archive | "Development"

RoadVantage Celebrates Fifth Year of Record Growth, Announces Executive Promotions

AUSTIN – RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, marked its fifth year of record growth by announcing promotions for three executives. RoadVantage reported a 72-percent increase year-over-year in new dealers actively selling RoadVantage programs, and a 51-percent increase in new agent signups for the same period, while maintaining service levels at 97 percent of claims approved in eight minutes or less.

“I attribute our record success over these five years to our innovative focus on the customer experience,” said RoadVantage CEO Garret Lacour. “We offer a complete line of powerful F&I products, but where the rubber meets the road is in our customer service. This is what makes dealers and agents so excited to work with us.”

In May, RoadVantage won a Platinum Dealers’ Choice Award for F&I Products – its second year in a row to win an award in this category – and in April, RoadVantage introduced the market’s first GPS System bundled with a theft protection benefit.

RoadVantage also announced promotions for three key executives: Bradford Blizzard, a 30-year F&I industry veteran, was promoted to National Vice President of Sales, Michael Scotty has been promoted to Senior Vice President of Operations, and Melissa Anderson is now Vice President of Marketing.

“With the explosive growth we’ve experienced, this is an exciting time to be with RoadVantage,” said Blizzard. “No one else can match what we offer, from products to service, and it all starts with our company culture: everyone here is passionate about making a difference for our customers.”

Bradford Blizzard began his automotive career in 1982 at a dealership before transitioning to the consulting side of the business, after which he served as VP National Account Manager with Safe‐Guard. As National VP of Sales for RoadVantage, Blizzard oversees the regional vice presidents’ sales efforts in conjunction with driving sales at a national level. Blizzard was part of the “Profit Opportunities” panel last month at the 2016 Agent Summit.

Michael Scotty brings to RoadVantage more than 20 years in business development and operations management. At RoadVantage, Scotty oversees the internal operations of multiple departments to ensure corporate objectives are met.

Melissa Anderson has more than 20 years of experience in marketing communications and oversees the advertising, public relations, direct marketing, events, online marketing and social media for RoadVantage, working to build brand awareness and loyalty through all marketing channels.

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Don’t Get Bitter, Get Better

The meetings all went well, the dealer and GM were present, all the sales and F&I managers seemed to agree with the plan and the coffee and doughnuts were fresh. What more can you ask for? Now it’s off to the races! … Or is it? Everyone agreed with the plan, but are they actually committed it?

In the agency space, when it comes to implementing change, there is a big difference between agreement and commitment. Whether it’s the rollout of a new account or the installation of a new product, the process for account development can take a sharp turn if the dealership’s staff is not fully committed.

Getting to know the difference between a commitment and an agreement before you trust the rollout or installation went as planned is vital to the overall success and development of the account. It’s also the only way to ensure all those meetings make you, the dealer and their team better, not bitter.

Fear of Commitment

Typically, all you have accomplished when the dealership’s staff displays a lack of engagement during meetings is an agreement. It’s the meeting in which the dealership’s staff engages in meaningful discussions, dialogue and debate that a true commitment is formed. Agreement happens when people sit in meetings, nod their heads and then, afterward, either fail to take action or deliver on time.

Commitment, on the other hand, occurs when people take responsibility and then follow through to completion. Agreement results in head nods. Commitment results in action. There is something about progress and improvement that gets a dealer’s attention. No progress or improvement and you may find yourself swimming with the sharks. No amount of coffee and doughnuts will save you.

One of the greatest obstacles impeding your ability to development and progress with a dealership is its staff’s commitment to make the shift. Just because they say they’ll do it doesn’t mean they will. How many times have you found yourself shaking your head in wonderment after learning that the F&I and sales management staff had not begun executing a specific procedure, policy or process that they all agreed would make a positive impact? Does your stomach turn while listening to the list of excuses they provide for not following through with the plan? Do you find yourself disappointed and discouraged with their lack of motivation and discipline? Do you find yourself on the edge of that slippery slope known as mediocrity?

Don’t give in to their shortcomings. Don’t allow the dealership’s staff to control your destiny. Sometimes you will work your tail off, do all you can do, and still not get the results you want. Sometimes there will be obstacles that get in the way of your progress and you will feel defeated. Sometimes you will simply give in to all the mediocrity that surrounds you. That’s life! When things simply don’t go as planned you have two options: get better or get bitter.

Personal Standards

When you feel you gave it your all or put in a great effort and fell short of the objective, the important thing when evaluating the outcome is your viewpoint. It’s your viewpoint that matters the most when assessing the damage. Every now and then, you need to take a good look in the mirror and ask yourself, what is the real reason? Did you truly give it your all and what can you do to make the outcome better the next time you’re faced with a similar situation?

Reevaluate your drive and your knowledge. Be truthful with yourself. Once you evaluate the facts and assess whether or not you truly gave it your best, you can take comfort in the fact that you left it all on the line. Only then can you step back and realize you have bettered yourself by pouring your all into it. If your best effort wasn’t enough this time, you are better prepared to accomplish it next time.

Becoming the best agent you can be requires holding yourself to a high standard. If you fell short of your objectives because you failed to give your all during your preparation, that will become immediately apparent to you. Life is full of probabilities. If you can learn from your shortcomings, you will be better prepared to take on a new challenge in a meaningful way. Sometimes falling short and realizing that you did not provide the effort needed and working harder with your next chance can make you stronger in the long run.

The choice is always yours. When faced with defeat, you can get better by focusing on correcting past mistakes, providing necessary effort and working your tail off to ensure that you will be ready next time. Or you can get bitter by allowing yourself to slip into sulking self-doubt, failing to correct your mindset and ensuring you will be unsuccessful going forward. Get better at controlling your destiny. If you don’t, someone else will.

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