Tag Archive | "dent wizard"

Dent Wizard Announces New COO, Mid-South RVP


ST. LOUIS — F&I product provider Dent Wizard International has promoted Addison Thomas to COO and Doug Grill to Thomas’ previous position as regional vice president of Dent Wizard’s Mid-South region. These promotions come after Mike Black was promoted to CEO April 1.

Thomas will assume Black’s COO responsibilities and lead the core service operations team. He served in various roles with Dent Wizard over the past 16 years, most recently as regional vice president of the Mid-South region.

Grill is being promoted from his role as regional director of operations in the Southeast region. He has been with Dent Wizard five years, serving in sales and client service roles.

“It is quite rewarding to provide upward mobility to talented and committed teammates,” said CEO Mike Black. “I’ve personally worked with Addison for over 20 years. His focus on people, process, and delivering customer value is second to none. He inherits a great group of experienced leaders who bring tremendous intellectual capital and proven performance to his senior team.

“Doug Grill’s work ethic and people skills, combined with his drive to win, make him an exceptional asset,” added Black. “He’s a perfect example of the bench strength we have throughout our organization. I’m confident that these two business leaders will bring significant value to our clients, partners, and the company in their new positions.”

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Dent Wizard Rolls Out New F&I Programs


ST. LOUIS – Dent Wizard International is expanding beyond the appearance protection menu offerings it’s known for with the introduction of three new F&I programs.

The new lineup begins with AlwaysNu, which features base coverage for road hazard tire-and-wheel, cosmetic wheel repair, roadside assistance service and rental car reimbursement of up to $50 per day. Customers have the option to add any or all of the following coverages: dent repair with a hail benefit; windshield repair; interior repair; and key protection featuring Tile technology.

Tile uses Bluetooth to communicate with an easy-to-use companion app on a smartphone or tablet.

The F&I product provider also rolled out Nu Key, a key protection product featuring Tile, key lockout service, roadside assistance and rental car reimbursement of up to $50 per day.

Also included in the rollout is Ding Shield One, which features base coverage for dent repair, plus a hail benefit and rental car reimbursement of up to $50 per day. Buyers can also add cosmetic wheel repair; windshield repair; interior repair; cosmetic bumper repair; and key protection featuring Tile.

“These new F&I programs allow us to apply our proven customer service, product reliability and technician expertise beyond cosmetic reconditioning,” said Lindsey Bird, Dent Wizard’s senior vice president of F&I. “F&I managers can now offer their customers more of the right choices in easy-to-buy programs that let them drive off the lot with greater peace of mind. Customers are protected from the unexpected incidents that affect the safety, appearance, operation, and value of their new purchase.”

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Dent Wizard Opens New Call Center


ST. LOUIS — Reconditioning and appearance protection provider Dent Wizard International recently moved its F&I division, customer service and claims management team to a new facility near the company’s headquarters there. The move was driven by the continued growth of Dent Wizard’s F&I business, officials said.

The new 3,800-square-foot call center, located just one mile from Dent Wizard’s headquarters, will accommodate all full-time employees who manage phone/online claims and customer inquiries for consumers as well as for Dent Wizard’s major partners, including dealer group and F&I insurance companies.

That team has tripled in four year, with the new space offering room for further growth, officials said.

With the move to the new call center, Dent Wizard has transition to a web-based communications service. The service, from NewVoiceMedia operating on a Salesforce Service Cloud platform, ensures that communications will not be interrupted in the event of a landline phone system failure at the call center.  It also allows Dent Wizard’s multilingual call center agents to work remotely, if necessary.

“We believe our industry-leading products and services are the best because they’re delivered and managed by our staff and techs, with minimal reliance on out-sourced people,” said Corey Schroeder, Dent Wizard’s director of F&I operations. “This investment in our team of dedicated, domestic employees is another example of our commitment to superior customer service and quality control.”

The new call center is located at 1801 Riverport Drive in Maryland Heights, Mo. For more, click here.

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Dent Wizard Hires Vice President of Customer Development


ST. LOUIS —  Paintless dent removal provider Dent Wizard International announced the hiring of Ryan Briggs to the newly created position of vice president of customer development. He will report Mike Black, the company’s senior vice president and COO.

Briggs will primarily focus on the Top 150 dealer groups, expanding the company’s relationships with those groups, particularly with Frontline Fast by Dent Wizard, a SMART reconditioning program. He will also be responsible for expanding services and programs with nontraditional resellers.

“Ryan has a proven track record for follow through and communication with customers and prospects, which are critical attributes for Dent Wizard’s superior customer service,” said Black. “His knowledge and passion for what we do will help our customers sell cars more quickly and for more money. He’ll be a valued partner to dealership groups that want to consolidate their recon services.”

Briggs brings more than a decade of professional experience to his role. He most recently served as national sales manager for DigitCut Systems, which specializes in installing automotive aftermarket products, including window tint and clear overlay paint protection film. He has a bachelor’s in economics from the University of Oklahoma.

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Dent Wizard Teams Up With F&I Express to Offer Digital Solution for Automotive Dealerships


Dent Wizard, the leading provider of automotive SMART (small to medium area repair techniques) reconditioning services and paintless dent repair (PDR), has joined F&I Express, the largest automotive F&I aftermarket product network.

“We have been looking forward to Dent Wizard’s integration with F&I Express,” said Brian Reed, President and CEO of F&I Express. “This digital solution supports F&I managers to accurately eRate and eContract F&I products and services instantly within a deal. It really simplifies the process and allows the F&I managers to focus on the customer’s deal, not the paperwork.”

“Dealers who provide the best customer experience will have a leg up in the marketplace and win the most deals,” said Lindsey Bird, Vice President of Aftersales for Dent Wizard. “In an increasingly competitive marketplace, we want to provide dealerships with every opportunity to improve their customer CSI. eContracting with F&I Express is just the beginning and we look forward to additional digital advancements with them in the new year.”

Currently, F&I Express is working with many auto retailers across the US to improve F&I processes. The company has aggregated a network of nearly 100 automotive aftermarket insurance providers in an online portal accessible by its dealers.

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Dent Wizard Adds Project Manager to Wheel Remanufacturing Team


St. LOUIS — Dent Wizard International has appointed Ben Ashby as project manager for the company’s growing wheel remanufacturing business.

In this newly-created role, Ashby will provide ongoing operational support and technical training for Dent Wizard’s wheel repair centers in St. Louis, Phoenix and New England. Ashby will work from Dent Wizard’s St. Louis headquarters, and report to Steve Carpenter, Dent Wizard’s director of operations.

Dent Wizard’s three wheel repair centers provide local, overnight services for the region’s auto dealerships, body shops and tire and wheel retailers, who otherwise are replacing alloy wheels with costly new wheels, or sending wheels out of town for service. The wheel repair centers’ route trucks make scheduled stops at auto repair operations in the region, or may be scheduled as needed through the dispatch service. Upon delivery to the Dent Wizard shop, a team of trained technicians goes to work to complete the repairs in the evening hours. In about 24 hours the wheels are delivered, repaired to factory specifications.

The wheel repair centers’ capabilities include refinishing, straightening, crack welding, powder coat finishing, CNC lathing, wheel polishing and custom coloring, a style trend that has grown in popularity in recent years. Various finishes of black, white and colors keyed to match a vehicle’s body paint are leading this trend. All repairs are done by Dent Wizard-trained technicians, and come with a lifetime workmanship guarantee.

Prior to joining Dent Wizard, Ashby worked for more than 10 years at B Auto Parts in the St. Louis area, where he managed all aspects of the business’s high-volume wheel refinishing shop.

“Dent Wizard has invested significant resources in equipment, facilities and trucks to launch our newest Wheel Repair Centers in St. Louis and New England,” Carpenter said. “But it requires smart, hard-working people to make it all work. Ben’s background and technical knowledge will be a tremendous asset to our new enterprise and our customers.”

“About 60% of new cars today have alloy wheels, and that number is expected to increase, so the industry will continue to see more alloy wheel repairs,” said Mike Black, Dent Wizard’s chief operating officer. “Ben has been on the front lines through this evolution in our industry, so we’re confident he will help Dent Wizard address this growing need for our customers.”

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