Tag Archive | "DealerTrack"

DealerTrack in BI SaaS Deal with Information Builders

DealerTrack is revving up the analytic capabilities of its dealer management system (DMS) with a customer-facing business intelligence (BI) solution from Information Builders. As news about the struggling U.S. auto industry continues to dominate headlines, DealerTrack is demonstrating how BI dashboards, created with the Information Builders WebFOCUS BI platform, can help dealers make smarter, more profitable decisions related to customers, sales, inventory and finance.

In addition to operating the industry’s largest online credit application network, DealerTrack is an application service provider (ASP). It created DMS to manage every aspect of the automotive retail business, from selling cars to handling vehicle inventory to producing financial statements. Offered as an on-demand service, nearly 2,500 auto dealers have adopted DMS for its comprehensive functionality and lightweight, on-demand deployment model. These customers can log in to the system from any Web browser – a similar architecture to the WebFOCUS environment, which is known for its zero-client footprint on user desktops.

According to CJ Pedler, a senior project manager in DealerTrack’s South Jordan, Utah, office, DealerTrack selected WebFOCUS because of its lightweight, browser-based deployment model and also because WebFOCUS provides a superior end-user experience.

“Information Builders is pushing us to the top of our industry with its customer-facing BI technology,” Pedler said. “WebFOCUS simplifies deployment for us and improves usability for our customers. Authorized users can use our DMS dashboards to easily select data, format reports, and obtain precisely the types of information they want to see from our dealer management system.”

WebFOCUS also works well with DealerTrack’s IBM iSeries platform and DB2 database, which, according to Pedler, made it easy to integrate with DealerTrack’s existing software infrastructure. The new BI environment includes parameterized reports that enable dealers to easily extract data and create custom reports.

For example, the Parts Inventory report helps service personnel restock inventory, the Sales History report helps sales managers make smarter purchasing decisions, and the Customer Activity report helps dealers launch targeted promotions. WebFOCUS enforces the existing login procedures and access restrictions resident in the Dealer Management System. A reporting wizard asks questions and then generates reports based on each user’s responses.

“Information Builders has been phenomenal to work with. They have gone out of their way to improve the reporting system, strengthen the security architecture, and make the BI environment very appealing and user-friendly for our customers,” said Blake Nielson, director of solutions at DealerTrack’s South Jordan, Utah office.

DealerTrack expects to deploy 1,500 instances of the new reporting environment to automotive dealerships this year and ultimately to offer it to 2,500 dealerships supporting about 10,000 users.

“True customer-facing BI environments of this type are rare in the ASP market,” said Gerald Cohen, president and CEO of Information Builders. “Today’s auto dealers must learn to work smarter to increase profits. DealerTrack is using BI technology to help them identify their best customers, pinpoint up-sell opportunities, and run their back offices as efficiently as possible.”

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GMAC Teams with DealerTrack, Expands Reach of Retail Auto Financing

DETROIT – GMAC Financial Services will be added to the DealerTrack credit application network of more than 17,000 dealers as a financing option for their customers.

GMAC will use the strategic relationship to broaden its customer base. The agreement will provide GMAC with access to retail financing applications from essentially all U.S. and Canadian dealers across all manufacturers. The company’s existing dealer customers will benefit from the addition of another application channel. GMAC will also continue to accept applications through the RouteOne system.

“GMAC has taken a series of steps to support the auto industry during the past year, particularly in extending credit to the market,” said Tim Russi, executive vice president for GMAC’s North American Operations. “Our presence on DealerTrack will allow us to bring the nearly 90 years of experience we have in auto finance to a broad and diverse group of dealers seeking vehicle financing for their customers.”

“Our strategy has always been to attract new financing sources, expand our subscribing dealer base and add value to our software applications,” said DealerTrack Chairman and CEO Mark O’Neil. “This will help us achieve all three objectives.”

Russi pointed to the development as further proof of GMAC’s commitment to the industry. “This is a meaningful step in the ongoing growth of our company that will diversify our auto business while helping dealers and their customers obtain broader financing opportunities in a more competitive market,” he said.

Dealers who do not currently have capability to submit retail applications to GMAC through DealerTrack will be invited to enroll. The invitation process will be staggered to reach the large volume of dealers who use DealerTrack, and is expected to be complete in a few months. GMAC will accept financing applications for both new- and used-vehicle sales.

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First Advantage Delivers Employment Screening Solutions to DealerTrack DMS Dealers

POWAY, Calif. – First Advantage, a global risk mitigation and business solutions provider, and a wholly owned subsidiary of The First American Corporation, has integrated its Employment Screening and Background Verification solutions with the DealerTrack Dealer Management System (DMS).

Under the new agreement, First Advantage will deliver a suite of comprehensive pre- and post-employment screening solutions that will help ensure the staffing integrity of participating U.S. automotive dealerships by helping them make informed, confident staffing decisions.

The Employer Services Suite offers solutions that are ideal for screening candidates and employees at all levels, including general support, sales, service, finance and management. First Advantage’s complete range of industry-leading employment screening solutions includes federal, state and county criminal searches, federal and state civil searches, motor vehicle records, and employment and education verifications.

“We’re pleased to offer our DealerTrack DMS customers an effective, integrated solution for hiring and workforce screening,” said Todd Mavis, executive vice president of operations for First Advantage. “Participating dealers can now access an even broader range of information solutions through First Advantage, giving dealers a distinct hiring advantage in an increasingly competitive industry.”

Employer Services Suite

Employment screening solutions are designed for regular, contingent and contract employees. Each product option delivers a specialty search-based on-job function and includes:

  • Valet Package: For personnel who do not have access to company funds
  • Mechanic Package: For non-management service and parts personnel who have access to sensitive data and company funds
  • Sales Package: For non-management sales personnel who have access to sensitive data and company funds
  • Finance/Manager Package: For management personnel who have access to sensitive consumer data and company funds

“We are pleased to offer these state-of-the-art employment screening solutions from First Advantage—conveniently integrated, at no extra cost, within the Payroll and Personnel Management application of the DealerTrack DMS,” said Rich Holland, vice president and general manager of DealerTrack DMS. “Our customers can leverage these tools to help them hire and retain the most qualified, competent employees.”

Providing over 9 million employment background verifications annually, First Advantage leads the industry in delivering screening solutions to global and local organizations worldwide. Utilizing integrated, Web-based tools for ordering and delivery, providing Fair Credit Reporting Act compliance support and offering industry-specific screening solutions, First Advantage streamlines the hiring process for employers.

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DealerTrack Canada Completes Acquisition of Trade Tracker, Inc.

TORONTO – DealerTrack Canada, Inc., a subsidiary of DealerTrack Holdings, Inc., has acquired Trade Tracker, Inc. for approximately $1.2 million (CDN) in cash.

Trade Tracker, a privately held company based in Mississauga, Ontario, has about 300 dealer customers across Canada that use its online trade appraisal tool. The appraisal tool enables dealers to review, appraise and track used vehicles sourced via retail trades more efficiently and accurately.

Trade Tracker provides Canadian dealers with a systematic web-based process for vehicle appraisals, helping to eliminate costly errors. The Trade Tracker application also provides significant follow-up and management reporting tools for sales representatives and dealer managers.

In addition, Trade Tracker is MVDA-compliant, incorporating the questions about a vehicle’s history that dealers must ask and document to meet the requirements of Ontario’s new Motor Vehicle Dealer Act regulations that took effect on January 1, 2010.

“Trade Tracker’s brand, its product and especially its people are all very highly regarded by dealers,” said Michael Collins, general manager of DealerTrack Canada, Inc. “Trade Tracker is an easy-to-use, economical solution that can bring greater accountability and accuracy to any dealer’s vehicle appraisal process. The acquisition of Trade Tracker is strategic for DealerTrack Canada as it adds an important and complementary product to our total inventory management offering.

“DealerTrack remains committed to helping dealers in many facets of their operations,” Collins added. “By creating an easy work flow as well as comprehensive records of trade inventory and appraisals through Trade Tracker, we can further deliver on our vision of increasing the efficiency and profitability of our dealer customers.”

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DealerTrack Launches Program to Reduce DMS Costs

Launching its largest and most aggressive DMS marketing program to date, DealerTrack is putting its money where its mouth is, claiming it can save most DMS customers at least 50 percent – or it will pick up the bill.

The new “DealerTrack DMS Switch and Save 50% Program” began on Monday. Under the program, DealerTrack says it will save users of competing DMS systems* at least 50 percent compared with the cost of their current DMS. If it cannot, DealerTrack will pay for one month of the dealer’s current DMS service.

*Qualifying competitive systems include ADP (Elite, Drive, ARG/EDS, Web Suite 2006, Web Suite 2007) or Reynolds & Reynolds (Power/UCS, ERA excluding ERA ES).

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DealerTrack, Inc.

1111 Marcus Avenue Suite MO4
Lake Success, New York 11042

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