Tag Archive | "dealership management system"

ADP Adds Vendors to Third Party Access Program

ROSELAND – ADP Dealer Services announced the next wave of companies that have been approved to join the ADP Third Party Access Program. Vendor partners approved between Oct. 1, 2011, and Dec. 31, 2011, include ADNT Inc., MaximTrak Technologies and Time Highway.

“ADP has always understood that dealerships own their data and enjoy having choices on how best to share and utilize that data with others,” said Howard Gardner of ADP Dealer Services. “The addition of these companies demonstrates our strong commitment to providing access to the dealership data.”

The company also announced that existing vendor partners Data-FI LLC, Dynatron Software and Smart Payment Plan have added new products and or functionality to the program.

ADP’s Third Party Access Program provides an open and integrated channel for third-party vendors wanting access to the dealer management system, according to the company. ADP currently has more than 100 third-party application providers participating in the program.

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Obama Unveils Online Bill of Rights

WASHINGTON – The Obama Administration unveiled a proposed “Consumer Privacy Bill of Rights” in a federal report last Thursday. It’s part of a blueprint to ramp up consumer privacy protections on the internet, but it could also add additional requirements for dealers when it comes to protecting customer data.

The Privacy Bill of Rights identifies clear protections for consumers, gives internet users more control over how their personal information is used and helps businesses that collect data from consumers —whether directly or indirectly — maintain consumer trust, the report states.

The Administration said it will work with Congress to develop legislation around the rights outlined in the report to extend baseline privacy protections to commercial sectors that current privacy laws do not cover.

“American consumers can’t wait any longer for clear rules of the road that ensure their personal information is safe online,” said President Obama last week. “As the Internet evolves, consumer trust is essential for the continued growth of the digital economy. That’s why an online privacy Bill of Rights is so important. For businesses to succeed online, consumers must feel secure. By following this blueprint, companies, consumer advocates and policymakers can help protect consumers and ensure the Internet remains a platform for innovation and economic growth.”

The proposal comes at a time when automotive industry figures like Jim Ziegler are raising concerns over vendor access to customer data through dealership management systems. TrueCar Inc., a web-based marketing channel, has been at the focal point of their campaign because of its access to dealer management systems, but the group is now urging dealers to monitor what other vendors are accessing.

The Obama Administration’s announcement also follows recent buzz around Google Inc.’s new privacy policy, which is scheduled to take effect on March 1. It will allow for greater information sharing between Google’s products without providing consumers with “opt-in” or “opt-out” options in some instances, according to the National Association of Attorneys General.

In the coming weeks, the Commerce Department’s National Telecommunications and Information Administration will meet with companies, consumer advocates, technical experts and others to establish practices that implement the general principles in the Consumer Privacy Bill of Rights, according to a White House statement. Auto industry insiders said it’s too early to tell how this will affect dealers and their vendors, but said the industry is keeping a close eye on the proposal.

Under the proposed Consumer Privacy Bill of Rights, consumers are provided with rights to the following:

  • Transparency: Consumers have a right to easily understandable information about privacy and security practices.
  • Respect for Context: Consumers have a right to expect that organizations will collect, use, and disclose personal data in ways that are consistent with the context in which consumers provide the data.
  • Security: Consumers have a right to secure and responsible handling of personal data.
  • Access and Accuracy: Consumers have a right to access and correct personal data in usable formats, in a manner that is appropriate to the sensitivity of the data and the risk of adverse consequences to consumers if the data is inaccurate.
  • Focused Collection: Consumers have a right to reasonable limits on the personal data that companies collect and retain.
  • Accountability: Consumers have a right to have personal data handled by companies with appropriate measures in place to assure they adhere to the Consumer Privacy Bill of Rights.

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Open Dealer Exchange, CUDL Announce DMS Integration

SOUTHFIELD — Open Dealer Exchange LLC announced an agreement for integration with CUDL. Through the alliance, CUDL will be offering direct credit application and contract validation data integration from the dealer’s point-of-sale system directly to the CUDL system.

“The agreement with Open Dealer Exchange allows our credit union members a more streamlined approach during the contracting process,” said Tony Boutelle, Credit Union Direct president and CEO. “With our combined technology expertise, lenders will have access to critical information directly from the DMS, something that is tough to do today without the connection to Open Dealer Exchange.”

Open Dealer Exchange, a joint venture between ADP Dealer Services and Reynolds and Reynolds, integrates a finance source or F&I product provider directly within an auto dealership’s DMS, according to the company. From within the DMS, dealers will be able to send complete customer and deal information directly to CUDL then complete the credit application process within CUDL. They also will have the ability to perform contract validation on each deal directly from their DMS.

“Our agreement will enable CUDL to take their credit and contracting services to the next level, which is a step in the right direction for the industry as a whole,” said Steve Luyckx, general manager for Open Dealer Exchange LLC. “Dealers have had limited or costly connectivity between their lenders and their DMS, and this alliance bridges that gap and combines the strengths of each system.”

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Microsoft, Nissan Forge DMS Relationship

REDMOND — Microsoft Corp. and Nissan Motor Co. Ltd. announced a strategic relationship to collaborate and create a next-generation dealer management system based on Microsoft Dynamics CRM.

The solution will utilize the Windows Azure platform, taking advantage of the economies of scale and flexibility offered by Microsoft’s public cloud offerings, according to Nissan.

“Customer loyalty and retention are essential to the success of any business. Microsoft Dynamics CRM helps businesses better understand and build deeper relationships with their customers and partners,” said Kirill Tatarinov, president, Microsoft Business Solutions.

The new DMS will initially be rolled out to Nissan’s dealership networks in Japan and other strategic regions across the globe, according to the company. The system will have the flexibility to be customized for the needs of a specific country, region or automotive manufacturer, with broader availability to be explored in the future, reported F&I and Showroom magazine.

Nissan also intends to explore how Microsoft Dynamics CRM and Windows Azure can work together as a platform to deploy applications across the company’s global network and to standardize its information architecture on the cloud, according to Nissan.

“We are delighted to be working with Microsoft to deliver the next-generation dealer management system,” said Andy Palmer, executive vice president of Nissan. “Nissan is seeking a solution that will help meet our business needs, especially to better understand our customers and dealers.”

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ADP Connects 10,000th Vendor to DMS

HOFFMAN ESTATES — ADP Dealer Services announced that its Third Party Access Program has certified 10,000th vendor, providing users of its dealership management system (DMS) with access to more than 10,000 technology solutions.

“ADP’s continuing goal is to offer an open system, and we’re excited to see our Third Party Access Program expand beyond this significant milestone,” said Dan McCray, vice president of product marketing for ADP Dealer Services.

The company’s Third Party Access Program provides open integration for third-party vendors wanting to access the ADP DMS. The program includes several levels of integration, with the highest level featuring ADP-managed bi-directional interfaces with real-time read and write access on a 24/7 basis, reported F&I and Showroom magazine.

“The bi-directional offering of the ADP Third Party Access program involves authenticating every vendor every time they access a dealer’s DMS data,” McCray said. “With this process we can provide a system that is secure as well as open.”

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Auto/Mate Fully Integrates With Toyota’s Dealer Communication System

CLIFTON PARK — Auto/Mate Dealership Systems has completed full integration of its dealership management system, Automotive Management Productivity Suite (AMPS), with the Toyota DMS integration program.

Toyota dealerships using AMPS can now communicate seamlessly with Toyota Motors Sales USA Inc. through integration points in all departments, including sales, F&I and accounting. The Lexus interfaces have also been successfully developed and tested with TMS, reported F&I and Showroom.

“The trend by auto manufacturers to incorporate open standards into their systems greatly benefits dealerships,” said Mike Esposito, president and CEO of Auto/Mate. “Not only does it eliminate the high costs that legacy DMS vendors traditionally charge for custom development; it allows all DMS vendors to potentially provide seamless integration with manufacturers, thereby increasing competition and choices in the market, which further reduces costs for dealerships.”

The technology used in Toyota’s Dealer Daily communications system is based on standards set by the Standards for Technology in Automotive Retail, an organization that promotes the use of non-proprietary technology.

In February, Auto/Mate announced a partial integration of AMPS with 13 interfaces; now every module in AMPS is able to connect in real-time with TMS via a web-based portal. The final integration approval was granted after Auto/Mate’s participation for more than a year in the Toyota Dealer Daily Open Access Project. The latest updates to AMPS include:

ŸFixed Ops: AMPS seamlessly sends parts inventory, retrieves vehicle shipping information, special service campaigns, allows for parts orders and returns, transmits repair order information, retrieves operation codes, sends customer updates and retrieves national service history data.

ŸF&I/Sales: On demand or automatically, AMPS acquires and transmits vehicle inventory adjustments, retail delivery and credit contracts.

ŸAccounting: Redundancies are eliminated with AMPS as it transmits financial statement information, retrieves warranty payment data and transmits all customer information updates.

Auto/Mate’s AMPS is a robust, easy-to-use dealership management system with more than 20 integrated modules to help dealers manage their business. It supports an unlimited number of users, workstations and printers, and can be implemented in any size dealership.

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