Tag Archive | "CNAN"

CNA National Celebrates a Year of Accomplishments

Scottsdale, Ariz.—2017 was a truly exceptional year for CNA National Warranty Corporation (CNAN). During the past 12 months, the company notched numerous achievements, including the introduction of its most robust vehicle service contract program to date: Z2 Series.

“Since 1982, CNA National has been at the leading edge of service and product excellence,” said Alan Miller, senior vice president of sales. “Z2, which launched last April, represents the top tier of vehicle service contracts. With comprehensive benefits and deductibles that encourage customer loyalty, our VSC program will both help a dealer’s customer satisfaction and ensure our continued position as the industry leader.”

CNAN also reached several major milestones during 2017:

  • Passed the mark of having more than four million vehicle service contracts in force.
  • Exceeded payment of $3 billion for claims across all product lines since the company’s founding. The majority of this amount was paid to its participating dealers on behalf of customers who returned to the dealerships where they purchased their service contracts for covered repairs.
  • Handled over 1.4 million calls and one million contract transactions, enabling the payment of more than 400,000 claims.

The company also positioned itself for further growth by bringing the following key executives on board:

  • Jim Lee, chief information officer
  • Keith Mahoney, chief development officer
  • Trace Thaxton, senior vice president of customer service center
  • Rob Hehr, vice president of reinsurance
  • Rose Larsen, vice president of product development

In addition, Mike Bacosa, a long-time employee and senior manager of the Claims Department, was promoted to vice president of claims.

During 2017, CNAN improved upon its technology by launching a new public website, as well as new portals for its agents and dealers. The company also overhauled many of the applications used by both agents and dealers to conduct business and offer CNAN products to consumers.

Throughout this year of change, CNAN continued to provide outstanding service. The company retained its A+ rating with the BBB and earned first-place Diamond Awards for “Best Service Contract Provider” and “Best Reinsurance Provider” in the 2017 Dealers’ Choice Awards (DCAs). With these two most recent accolades, CNAN remains the most-awarded service contract company in the industry with a total of 22 DCAs, 16 of which are first place.

“2017 was a year of significant accomplishments across our company,” says Joe Becker, president and CEO. “With the addition of many new skilled staff members, a continued winning track record, the launch of Z2, as well as advancing our technology, CNA National is poised to effectively execute our goals and meet greater success in 2018 and beyond.”

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CNA National Welcomes New VP of Reinsurance

SCOTTSDALE, Ariz.—CNA National Warranty Corporation is pleased to announce that Rob Hehr has joined the company in the newly established position of vice president of reinsurance effective November 13.

“With a wealth of experience in both the insurance and automotive industries, Rob has the expertise needed to effectively direct our reinsurance programs in support of our strategic objectives,” says Joe Becker, president and chief executive officer.

Hehr has over 25 years of experience, including more than a decade in executive-level roles. For the past seven years, he served as a vice president with Gulf States Financial Services/GSFSGroup, where he oversaw the risk management, underwriting and product development departments as well as sales. Hehr has also worked for United States Warranty Corporation and Progressive Insurance. He holds a bachelor’s degree in athletic administration and physical education from Ohio University.

“I’m honored to join CNA National, the true leader in our industry” says Hehr. “Having competed against CNAN for years, I’m well aware of the company’s commitment to the highest level of customer service, as well its many awards as a top reinsurance provider.  I look forward to contributing to future successes within this extremely talented organization.”

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CNAN Claims Specialist Selected for Chairman’s Award

SCOTTSDALE, Ariz. — CNA National is pleased to announce that Marty Bourgeois has been selected for the 2016 CNA Chairman’s Award.

This honor is the highest form of recognition at CNA and awarded to only a couple dozen employees each year out of a pool of 7,000. Recipients are chosen because they demonstrate all five of the corporate “winning behaviors,” including: accountability, collaboration, continuous learning, external focus and innovation.

“Marty is a pillar of the CNAN community,” said Mike Bacosa, senior claims manager. “He was an obvious choice to nominate for this award, and we are thrilled that he was chosen.”

Marty has been with CNA National since 1990 as a claims specialist. With his wealth of experience in the vehicle service contract industry, he is frequently called upon to work with automobile dealerships and repair shops to resolve unusual or disputed claims. He is sought out by clients and colleagues alike for insight and “outside the box” solutions.

“I am honored to be selected for the Chairman’s Award,” said Bourgeois. “This is not something that was on my radar. The award is not just about me; it represents all of my incredible co-workers at CNAN. I say thank you to each and every one.”

Prior Chairman’s Award winners from CNA National include Lil Berry in 2015, Jason Wilhite in 2014, Brent Watkins in 2013, Diana Grimes in 2012, and Spencer Lyman in 2010.

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Compliance Summit Heads West

Welcome to the inaugural Las Vegas Compliance Summit! Our series of regional events has made stops in Miami, Chicago, Austin and Tampa, and we can’t wait to share our program with you here at Paris Las Vegas.

Compliance Summit was designed to deliver a crash course in federal regulations and enforcement actions and help you build sustainable sales and F&I processes without sacrificing productivity or profitability. If that sounds like a tall order, it should, but our speakers know how to get it done. Here’s what we have in store:

Welcome Address

Our first speaker is Andy MacKay, executive director of the Nevada Franchised Auto Dealer Association (NFADA). He is a fourth-generation Nevadan who previously served as chairman of the Nevada Transportation Agency and as a partner in several private enterprises. MacKay is charged with protecting the interests of more than 100 new-car dealers in his state, and we are grateful that he has agreed to share his thoughts and kick off our event.

F&I Products, Regulators and the Presidential Election

Attorney and compliance expert Aaron Lunt of The Warranty Group will touch on a number of hot-button issues in his opening keynote address. He believes increased compliance and regulation is the most significant pressure point for dealers today, and he will explain the roles federal agencies and state attorneys general — and, yes, even our next president — will play in shaping the compliance landscape in the years ahead.

The Buck Stops Here: Dealers, Compliance and Enforcement

Few compliance experts command as much respect as Terry O’Loughlin, a former regulator with the Florida attorney general’s office who now serves as director of compliance for Reynolds and Reynolds. He will explain why dealers, not managers nor staff, bear the onus of compliance, and how having the right policies, tools and best practices in place is the best way to protect your operation.

Knowledge Is Power

Our first panel session will be led by compliance expert and attorney Michael Maledon and staffed by Bob Balak of Compli, Alpha Warranty’s Darin Ramos,  Steve Roennau of EFG Companies, and Timbrook Automotive Group’s Dina Wilson. Maledon and his experts will sort through the complex maze of rules and regulations to identify and focus on the best practices dealers are using today to keep up with changes and withstand scrutiny.

Luncheon Address

Our luncheon speaker is Jim Radogna, a San Diego-based compliance expert and trainer. Before founding Dealer Compliance Consultants, he served as compliance officer for a large auto group, the apex of a 15-year retail career that also included roles in F&I and sales management. Radogna will offer his views on the state of dealer preparedness and discuss compliance issues unique to the Western states.

Compliance Traps Your Store MUST Avoid

Attorney Jim Ganther of Mosaic Compliance Services is a dealer advocate and a Compliance Summit mainstay. His address will cover the common mistakes made by dealers in a highly regulated environment, how to avoid them, and how to train managers and staff to ensure your sales and finance processes remain up to code.

Leadership, Teamwork and Accountability

I have the honor of leading our second panel discussion, which will focus on the individual roles owners, managers and staff — and, in particular, your appointed compliance officer — play in protecting your dealership and your customers. I will be joined by Justin Gasman, the award-winning finance director at McCaddon Cadillac Buick GMC in Boulder, Colo., and compliance experts Michael Tuno and Max Zanan of ARMD Resource Group and Total Dealer Compliance, respectively.

The Paper Trail: A Dealer’s Best Defense Witness

Compliance expert and trainer Gil Van Over, founder and president of gvo3 & Associates, will take the stage to discuss your documentation program — or lack thereof. In a sales and finance process that requires the customer to sign their name 80 times or more, you need to establish and enforce a set of rules that can serve as a defense against litigation claims and government inquiries. With your operation on the line, every signature counts, and consistency is the key to your paper trail.

Where the Rubber Meets the Road

Our final panel discussion will be helmed by United Development Systems (UDS)’s Brian Crisorio, who will be joined by Erika Ahern of CNA National, Doug Fusco of Dealer Safeguard Solutions, F&I Express’ Brian Reed, and Iris Spiegel of Miller Automotive Operations. This esteemed group will turn our discussion from the theoretical to the practical, detailing the simple, actionable processes and controls dealers are implementing in F&I offices nationwide.

Is It Compliant? 

Day One ends with a bang as our master of ceremonies, Bob Harkins of American Guardian Warranty Services, will facilitate “Is It Compliant?,” an open-forum discussion among Compliance Summit speakers and attendees. This is your chance to pose your toughest questions to our experts and share the challenges you have faced in your dealership and market. So don’t hold back, and remember: Compliance Summit is your event!

Certified Automotive Compliance Specialist Review and Exam

Day Two brings your opportunity to earn Certified Automotive Compliance Specialist status following the successful completion of a four-hour review session and a satisfactory score on the exam that follows.

The review session is divided into two parts: Part 1 runs from 8:00 a.m. to 9:45 a.m. and will cover such topics as ethics, vocabulary, Reg Z and M, adverse actions, ECOA, FCRA, credit applications and more. After a break, Part 2 starts at 10:00 a.m. and ends at noon; this session will include Magnusson-Moss, the Used Car Rule, Red Flags, Safeguards, OFAC, Unfair, Deceptive or Abusive Acts and Practices (UDAAP) and more.

After a half-hour lunch, the exam itself will begin at 12:30 p.m. and end at 2:00 p.m. But the fun doesn’t end there.

Industry Summit

Your Compliance Summit registration also grants you full access to Industry Summit, the auto retail and finance industry’s premier training event. You can drop in on sessions covering topics ranging from needs discovery and objection-handling to lender relations, the used-car market correction and everything in between. Tour the exhibit hall, take advantage of the free meals and join us for evening receptions.

I am so happy you have decided to join us for Compliance Summit. We take great pride in our event and we have been encouraged by all the positive reviews, phone calls and emails that followed our first four conferences. I hope you take full advantage of everything this week has to offer.

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CNA National Announces Chief Operating Officer

Scottsdale, Ariz. – Effective July 5, Johann D’Costa has assumed the newly established role of chief operating officer for CNA National Warranty Corporation.

“Adding a COO is one more step in the evolution of our company and a critical part of our commitment to maintaining our position as the industry’s premier provider,” says Joe Becker, president and chief executive officer. “We are thrilled to have Johann join us in this capacity. With his executive-level experience in growth and transformation, he is certain to be a great asset as our company continues to advance.”

D’Costa is a seasoned leader with a strong skill-set in strategy and operations, particularly in the insurance and automotive industries. For the past seven years, he served as the vice president of corporate development and global corporate strategy for The Chubb Corporation. Prior to this he was the head of strategy and operations for Marsh & McLennan’s Mercer Human Capital subsidiary and a principal in the global strategy and consulting organization at American International Group. D’Costa also spent some time as a program manager for General Motors.

As COO, D’Costa will be responsible for leading and managing operations, processes and strategies in accordance with CNA National’s overall strategic plan. He will oversee approximately 200 of the firm’s employees and play a significant role in enterprise-wide transformation projects.

“CNA National has a strong history and a very bright future,” says D’Costa. “I’m excited to be part of the team that will move the company forward.”

D’Costa holds an MBA in finance and strategic management from The Wharton School at the University of Pennsylvania and a Masters in Planning from the University of Southern California.

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CNA National Welcomes New Vice President, Saundra Stewart

SCOTTSDALE, Ariz.—CNA National Warranty Corporation is pleased to announce Saundra Stewart as the company’s new Vice President for National Accounts, effective January 4.

“We are excited to have Saundra join the CNA National team. She has a wealth of experience in the automotive marketplace, which will serve us well as we grow our business over the next five years and beyond,” says Joe Becker, president and CEO. “Saundra is the first of many new hires for 2016 as we plan to increase our staff by twenty percent.”

Most recently, Stewart served as the executive vice president of sales for Topline Strategies where she developed a successful sales and recruiting program and built a robust client portfolio. Prior to her role in the information technology sector, she spent seven years with the Penske Automotive Group where she was recognized as a top performing finance director and certified pre-owned manager.

“I’m delighted to join the CNAN team, and I look forward to both the challenges and opportunities that will be presented in my new role,” says Stewart.

Stewart attended the Eller College of Management, University of Arizona and achieved a Bachelor of Science in Marketing.

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