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CNA National Celebrates a Year of Accomplishments


Scottsdale, Ariz.—2017 was a truly exceptional year for CNA National Warranty Corporation (CNAN). During the past 12 months, the company notched numerous achievements, including the introduction of its most robust vehicle service contract program to date: Z2 Series.

“Since 1982, CNA National has been at the leading edge of service and product excellence,” said Alan Miller, senior vice president of sales. “Z2, which launched last April, represents the top tier of vehicle service contracts. With comprehensive benefits and deductibles that encourage customer loyalty, our VSC program will both help a dealer’s customer satisfaction and ensure our continued position as the industry leader.”

CNAN also reached several major milestones during 2017:

  • Passed the mark of having more than four million vehicle service contracts in force.
  • Exceeded payment of $3 billion for claims across all product lines since the company’s founding. The majority of this amount was paid to its participating dealers on behalf of customers who returned to the dealerships where they purchased their service contracts for covered repairs.
  • Handled over 1.4 million calls and one million contract transactions, enabling the payment of more than 400,000 claims.

The company also positioned itself for further growth by bringing the following key executives on board:

  • Jim Lee, chief information officer
  • Keith Mahoney, chief development officer
  • Trace Thaxton, senior vice president of customer service center
  • Rob Hehr, vice president of reinsurance
  • Rose Larsen, vice president of product development

In addition, Mike Bacosa, a long-time employee and senior manager of the Claims Department, was promoted to vice president of claims.

During 2017, CNAN improved upon its technology by launching a new public website, as well as new portals for its agents and dealers. The company also overhauled many of the applications used by both agents and dealers to conduct business and offer CNAN products to consumers.

Throughout this year of change, CNAN continued to provide outstanding service. The company retained its A+ rating with the BBB and earned first-place Diamond Awards for “Best Service Contract Provider” and “Best Reinsurance Provider” in the 2017 Dealers’ Choice Awards (DCAs). With these two most recent accolades, CNAN remains the most-awarded service contract company in the industry with a total of 22 DCAs, 16 of which are first place.

“2017 was a year of significant accomplishments across our company,” says Joe Becker, president and CEO. “With the addition of many new skilled staff members, a continued winning track record, the launch of Z2, as well as advancing our technology, CNA National is poised to effectively execute our goals and meet greater success in 2018 and beyond.”

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CNA National Welcomes New VP of Reinsurance


SCOTTSDALE, Ariz.—CNA National Warranty Corporation is pleased to announce that Rob Hehr has joined the company in the newly established position of vice president of reinsurance effective November 13.

“With a wealth of experience in both the insurance and automotive industries, Rob has the expertise needed to effectively direct our reinsurance programs in support of our strategic objectives,” says Joe Becker, president and chief executive officer.

Hehr has over 25 years of experience, including more than a decade in executive-level roles. For the past seven years, he served as a vice president with Gulf States Financial Services/GSFSGroup, where he oversaw the risk management, underwriting and product development departments as well as sales. Hehr has also worked for United States Warranty Corporation and Progressive Insurance. He holds a bachelor’s degree in athletic administration and physical education from Ohio University.

“I’m honored to join CNA National, the true leader in our industry” says Hehr. “Having competed against CNAN for years, I’m well aware of the company’s commitment to the highest level of customer service, as well its many awards as a top reinsurance provider.  I look forward to contributing to future successes within this extremely talented organization.”

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CNA National Surpasses $3 Billion in Claims Paid


SCOTTSDALE, Ariz.—CNA National recently exceeded $3 billion paid for claims across all product lines. The majority of this amount was paid to the company’s participating dealers on behalf of customers who returned to the dealerships where they purchased their service contracts for covered repairs.

“Passing this $3 billion mark is a testament to our fast, hassle-free claims process,” said Joe Becker, president and chief executive officer. “We’ve seen tremendous growth and changes over the past 35 years. Although we have developed into one of the largest service contract companies in the industry, we are still committed to our founding philosophy of being the best one in the industry. Customer service has been and always will be the cornerstone of our values.”

Since its founding in 1982, CNA National has set a new standard for claims excellence, as well as defined what it means to work with dealerships as an integral part of their business strategy, not just an F&I provider. One way the company has done this is by designing its contracts with an option for a “disappearing deductible” that encourages customers to return to the selling dealership for repairs.

“The fact that over half of the $3 billion was paid to selling dealers demonstrates our commitment to helping our clients retain customers,” said Alan Miller, senior vice president of sales. “We are grateful to our agents, dealers and staff, who all contributed to helping us reach this milestone.”

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CNA National Welcomes New CIO


SCOTTSDALE, Ariz. — CNA National Warranty Corporation (CNAN) is pleased to announce that Jim Lee has joined the company as its new chief information officer, effective Aug. 7.

“With a wealth of experience in both information technology and business leadership, Jim has the right combination of skills to help CNA National as we continue to enhance our IT delivery model and infrastructure,” said Joe Becker, president and CEO. “We are excited to have him join our team.”

Lee has more than 25 years of experience, including over a decade in executive-level roles. Most recently, Lee served as CIO and head of operations for Pacific Specialty Insurance Company, where he drove the transformation of the organization through technology. He also served as CIO for the North America region for Marsh Inc. and in leadership roles with IBM Business Consulting Services, Credit Suisse First Boston Asset Management, Morgan Stanley and UBS Global Asset Management.

“I’m excited to join CNA National at a time when the company is making a significant investment in technology to support its continuous growth,” Lee said. “I look forward to spearheading several strategic initiatives that will help our company and customers thrive in today’s ever-changing automobile industry.”

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CNA National Launches New Vehicle Service Contract Program


Scottsdale, Ariz.—CNA National, a recognized leader in the service contract industry, introduced its newest VSC series: Z2. This advanced product offers a wealth of consumer benefits with its enhanced coverage, additional deductible options and increased expense reimbursement package—all at highly competitive rates.

“Z2 is the latest in a long line of VSCs all designed to be the best on the market,” said Alan Miller, senior vice president of sales. “This premier product provides comprehensive benefits, with deductibles that encourage customer loyalty and help increase a dealer’s CSI, while also ensuring CNA National’s continued position as the industry leader.”

Following a thorough rate review, CNA National redefined its vehicle classing system. The result is a more competitively priced program based on vehicle make, model and mileage, especially for used vehicles. As the company looks to expand further into the certified pre-owned market, the improved coverage and rates will give dealers the ability to better match product with the needs of each consumer.

Highlights of Z2 Series include:

  • The addition of coverage for numerous parts including propulsion battery, LED lights, supplemental restraint system, cell phone and Bluetooth connectivity, and steering wheels—heated and cooled along with integrated controls.
  • Expanded definitions for consequential damage (by a covered part to a non-covered part) and commercial use, including rideshare vehicles titled to private individuals.
  • A greater differentiation between our stated-component and exclusionary coverage levels.
  • More choices for deductibles, including more “disappearing” deductibles that incentivize the customer to return to the selling dealer for service.
  • Increased allowances for towing, rental car, and travel and lodging.

Similar enhancements are available in our revamped Lifetime 2 Wrap service contract, specifically designed to complement CNAN’s Lifetime Powertrain Limited Warranty.

“Our very successful Lifetime program provides dealers a way to differentiate themselves in this competitive marketplace,” said Miller. “We took this opportunity to apply the same Z2 upgrades to our lifetime and stated-term wrap contracts, enhancing this valuable program that has proven to help dealers increase sales and customer retention.”

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CNA National Appoints New Vice President of Claims


SCOTTSDALE, Ariz.—CNA National is pleased to announce that, effective April 1, Mike Bacosa has been promoted to vice president of claims.

Bacosa is a long-time member of CNAN with over 20 years in the Claims Department. For the past seven years, he led CNAN’s claims organization as its senior manager and has held many other roles since starting as an adjuster in 1997. Previously, Bacosa spent a few years as a service advisor with a local Arizona Volvo and Mazda dealership.

“Mike was the obvious choice for this role,” said Joe Becker, president and chief executive officer. “Throughout his tenure here, he has demonstrated strong leadership, excellent judgment and a passion for what we do. He is well positioned to help us maintain our leadership role in the industry.”

Bacosa and his team of over 100 adjusters are responsible for resolving all incoming claims, working closely with our dealership clients and delivering the high level of service our customers expect.

“I am honored to become a part of the executive team here at CNAN,” said Bacosa. “It’s a wonderful feeling to come to work and love what you do. I am excited by the challenges this new role will present and will continue to focus the Claims Department on delivering superior service and exceeding expectations.”

 

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