Tag Archive | "CNA National"

CNA National Launches New Vehicle Service Contract Program


Scottsdale, Ariz.—CNA National, a recognized leader in the service contract industry, introduced its newest VSC series: Z2. This advanced product offers a wealth of consumer benefits with its enhanced coverage, additional deductible options and increased expense reimbursement package—all at highly competitive rates.

“Z2 is the latest in a long line of VSCs all designed to be the best on the market,” said Alan Miller, senior vice president of sales. “This premier product provides comprehensive benefits, with deductibles that encourage customer loyalty and help increase a dealer’s CSI, while also ensuring CNA National’s continued position as the industry leader.”

Following a thorough rate review, CNA National redefined its vehicle classing system. The result is a more competitively priced program based on vehicle make, model and mileage, especially for used vehicles. As the company looks to expand further into the certified pre-owned market, the improved coverage and rates will give dealers the ability to better match product with the needs of each consumer.

Highlights of Z2 Series include:

  • The addition of coverage for numerous parts including propulsion battery, LED lights, supplemental restraint system, cell phone and Bluetooth connectivity, and steering wheels—heated and cooled along with integrated controls.
  • Expanded definitions for consequential damage (by a covered part to a non-covered part) and commercial use, including rideshare vehicles titled to private individuals.
  • A greater differentiation between our stated-component and exclusionary coverage levels.
  • More choices for deductibles, including more “disappearing” deductibles that incentivize the customer to return to the selling dealer for service.
  • Increased allowances for towing, rental car, and travel and lodging.

Similar enhancements are available in our revamped Lifetime 2 Wrap service contract, specifically designed to complement CNAN’s Lifetime Powertrain Limited Warranty.

“Our very successful Lifetime program provides dealers a way to differentiate themselves in this competitive marketplace,” said Miller. “We took this opportunity to apply the same Z2 upgrades to our lifetime and stated-term wrap contracts, enhancing this valuable program that has proven to help dealers increase sales and customer retention.”

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CNA National Appoints New Vice President of Claims


SCOTTSDALE, Ariz.—CNA National is pleased to announce that, effective April 1, Mike Bacosa has been promoted to vice president of claims.

Bacosa is a long-time member of CNAN with over 20 years in the Claims Department. For the past seven years, he led CNAN’s claims organization as its senior manager and has held many other roles since starting as an adjuster in 1997. Previously, Bacosa spent a few years as a service advisor with a local Arizona Volvo and Mazda dealership.

“Mike was the obvious choice for this role,” said Joe Becker, president and chief executive officer. “Throughout his tenure here, he has demonstrated strong leadership, excellent judgment and a passion for what we do. He is well positioned to help us maintain our leadership role in the industry.”

Bacosa and his team of over 100 adjusters are responsible for resolving all incoming claims, working closely with our dealership clients and delivering the high level of service our customers expect.

“I am honored to become a part of the executive team here at CNAN,” said Bacosa. “It’s a wonderful feeling to come to work and love what you do. I am excited by the challenges this new role will present and will continue to focus the Claims Department on delivering superior service and exceeding expectations.”

 

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CNA National Distributes Over $40 Million for Dealer Participation Plans for 2016


SCOTTSDALE, Ariz.—CNA National Warranty Corporation (CNAN) returned over $40 million to automobile dealers across the U.S. through its various participation plans for 2016. This brings its inception-to-date total to more than $424 million.

“Over the past five years, we’ve seen a significant increase in returns,” says Joe Becker, president and chief executive officer. “This performance demonstrates the strength, stability and flexibility of these programs. They deliver the dependability our dealers expect and deserve regardless of the participation option selected.”

With CNA National, dealers can select the participation program that best serves both their business and individual financial goals. The company offers a retro program, as well as reinsurance, including CFC (controlled foreign corporation) and NCFC (non-controlled foreign corporation) structures. CNA National’s NCFC—Palo Verde Holdings—is managed by a board of directors made up of dealer shareholders. It has over $220 million in assets, making it an excellent choice for dealers wanting to maximize investment returns while minimizing risk.

CNAN reinsures warranties, GAP and tire-and-wheel protection in addition to vehicle service contracts. The company has earned multiple awards as “Best Reinsurance Provider” in the Dealers’ Choice Awards, including first-place honors in 2011, 2012 and 2013.

 

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CNA National Appoints New V.P. of Product Development


SCOTTSDALE, Ariz.—Effective January 23, Rose Larsen joined CNA National as vice president of its newly created Product Development Department.

Larsen has over 20 years of experience with product formulation, life cycle management, market trend analysis and branding. She spent over nine years with Assurant Specialty Property overseeing product development for eighteen states. Most recently, she was director of product development at American Reliable Insurance Company, a spin-off from Assurant, where she led a team that managed product development and implementation across all fifty states. Rose was also part of a team that wrote requirements and implemented a new client management and contract issuance system that became one of the main selling features for attracting new clients.

“With Rose’s experience and expertise, we look forward to bringing updated products to the market more quickly and adding products with the same high level of quality and customer service our clients expect,” says Joe Becker, president and chief executive officer. “The creation of the Product Management Department is part of our long-term growth strategy and plays a significant role in maintaining our leading position in the industry.”

Larsen and her team will be responsible for overseeing the life cycle of all CNAN products, as well as research and development of new products. They will work closely with sales and marketing leadership to assess and pursue opportunities based on industry analysis and the company’s strategic plan.

“I’m delighted to join CNA National,” says Larsen. “The F&I industry presents a new challenge for me. I’m excited for the opportunity to apply my skills and confident I can help take the company to the next level.”

Originally from Fargo, North Dakota, Larsen holds two Bachelor of Arts degrees from North Dakota State University.

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Crisorio to Helm Processes and Controls Panel at Las Vegas Compliance Summit


LAS VEGAS — Organizers of the upcoming Compliance Summit have announced that United Development Systems Inc. (UDS)’s Brian Crisorio will lead a panel discussion dedicated to “Easy-to-Implement Processes and Controls” at the 2016 event, which will be held Aug. 29–30 at Paris Las Vegas as part of the annual Industry Summit.

“Our industry has really turned the corner on compliance, and now it’s time to hit the gas,” said Crisorio, who serves as vice president of marketing for UDS. “The experts on this panel are going to deliver simple, actionable processes and controls and prove you can be successful and maintain a compliant dealership culture.”

The session, “Where the Rubber Meets the Road,” will begin at 4:45 p.m. on Monday, Aug. 29. Crisorio will be joined by Erika Ahern, general counsel for CNA National Warranty Corp., Doug Fusco, founder and CEO of Dealer Safeguard Solutions, and Brian Reed, president and CEO of F&I Express.

“Brian and his panel are experts at translating the language of compliance into the language spoken online, on the show floor and in the box,” said David Gesualdo, show chair and publisher of Auto Dealer Today and F&I and Showroom. “This panel will serve as a practical guide to applying compliance education to your sales and F&I processes.”

Compliance Summit attendees are also invited to attend any Industry Summit session and sit for the Certified Automotive Compliance Specialist exam, both for no additional charge.

Registration for Compliance Summit is open now. Attendees who register by August 5 will save $100. To inquire about sponsorship and exhibition opportunities, contact David Gesualdo via email hidden; JavaScript is required or at 727-947-4027.

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CNA National Welcomes New Chief Actuary


Scottsdale, Ariz.—Effective June 13, Karen Queen has been appointed as the chief actuary for CNA National Warranty Corporation.

“We are very happy to have Karen as part of the CNA National team,” says Joe Becker, president and CEO. “Her expertise will help us to continue providing accurate rates for our expanding product line. Having spent the last nine years with our parent company, CNA, she is an ideal candidate to be part of the executive team that is moving CNA National to the next level.”

Queen will be responsible for the direction and management of CNA National’s pricing strategies and actuarial forecasts to support the company’s objectives and growth.

During her tenure with CNA, Queen was most recently the assistant vice president for professional liability pricing and previously the assistant vice president for excess and surplus pricing. In addition, she played key roles in the actuary departments for Berkley Underwriting Partners, Encompass Insurance, Safeco Insurance and Allstate.

“I’m excited to be in Scottsdale with CNA National,” says Queen. “I look forward to the opportunities this new role will present.”

Queen holds a Bachelor of Science in Mathematics from Purdue University.

 

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