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Dealers: Midwest Compliance Summit a Success


CHICAGO — Many of the dealership personnel who attended last week’s Compliance Summit made the trip to the DoubleTree Chicago O’Hare in Rosemont, Ill., ready to absorb the latest in compliance strategies.

“I wanted to know where to go with our program,” said Karina Morgan, compliance director for the Dayton, Ohio-based Voss Auto Network, adding that she has been following moves made by the Consumer Financial Protection Bureau (CFPB) and wanted to hear what the experts had to say. “My biggest takeaway is that, yes, we are doing things right. I actually put out a memo in our newsletter to our employees to thank them for following our policies and procedures. But I also gathered quite a bit of information about the CFPB and enough information to update our fair credit policy.”

Compliance Summit Midwest began with an evening reception on Monday, April 20, and continued Tuesday with a full slate of featured presentations and panel discussions. Bob Harkins of American Guardian Warranty Services, acted as master of ceremonies for the duration of the event. The agenda was divided into four topic headings: Rules and Regulations, Your Responsibilities, Easy-to-Implement Processes and Controls and Is It Compliant?, an open-forum discussion between attendees and speakers.

Among them was Terry O’Loughlin, an attorney and director of compliance for Reynolds and Reynolds. O’Loughlin began his career as a regulator with the Florida attorney general’s office, where he initiated actions against dozens of dealers. He also delivered “Regulations: Where Past Is Prologue,” early in the day, a presentation that captivated David Volckmann, a finance manager with I-25 Kia in Longmont, Colo.

“I really enjoyed hearing from the prosecuting attorney,” he said. “Those are the guys you have to be scared of. When a lawyer who prosecuted dealers gets up there, you have to pay attention.” Volckmann added that he is in the process of designing a compliance management system (CMS) for his dealership. “Me being at this meeting was a way to take our compliance process to the next level… I really feel this meeting was the frontline of the army that’s trying to protect this industry.”

Gene Allen Jr., business director and compliance auditor for Champion Chrysler Jeep Dodge RAM in Indianapolis, also singled out O’Loughlin’s presentation as one to remember.

“There are some things I want to implement to make things a little more seamless,” Allen said. “There are certain things we want to do to be more of a concierge for our clients and stay buttoned up. I am going to implement some strategies I know will work and I will lean on the information I received at Compliance Summit.”

The conference continued with hard-hitting discussions among attorneys who, collectively, represent thousands of dealers, car buyers and product providers. Mosaic Compliance Services’ Jim Ganther moderated a panel discussion between fellow attorneys Robert Steenbergh of US Equity Advantage and Marc Waite, corporate counsel for Indiana’s Gurley-Leep Auto Management group.

Aaron E. Lunt, assistant general counsel/head of regulatory affairs with The Warranty Group, and Patricia Kelly, senior counsel for the Chicago and Northern Illinois chapter of the Better Business Bureau (BBB), also took part in panel discussions, and Kelly’s boss, President and CEO Steve Bernas, served as luncheon speaker. Bernas discussed the work the BBB does on behalf of and in conjunction with dealers, including an ad review program initiated by his group and the Chicago Auto Trade Association (CATA), to a receptive audience.

Other speakers included United Development Systems Inc. (UDS)’s Randy and Brian Crisorio, Bill Kelly of Automotive Development Group (ADG), World Class Dealer Services’ Michael Tuno, Brian Reed of Intersection Technologies Inc. – F&I Express, Doug Fusco of DealerSafeGuardSolutionS, and JC Cramer, director of compliance for Detroit’s Feldman Auto Group. David Robertson, executive director of the Association of Finance & Insurance Professionals (AFIP), delivered an impassioned speech about the role of human nature and personal accountability in overcoming compliance challenges.

The conversation ran the gamut from the CFPB and FTC to truth-in-advertising standards, fair credit policy and fixed prices for dealer-arranged financing and F&I products. The 80-member audience was active and engaged, peppering speakers with questions about the real-world implications of the topics at hand. Asked whether the concerns he brought to Compliance Summit were answered, Alessandro Meloni answered in the affirmative.

“A lot of them, yes, and answers to questions I never had that came up in discussions throughout the day,” said the finance manager for Transwest Buick GMC Isuzu in Henderson, Colo. When he returned to the dealership, he said, he shared his newfound expertise with his management team. “I told them we do have some changes and a lot of discussion that needs to take place. We run a pretty tight ship. We’ll look into building a CMS and nominate a compliance officer.”

Ultimately, said Voss Auto Network’s Morgan, the trip was made worthwhile by the content presented and the networking opportunities that filled the time between sessions. “You know, I’m not an attorney, and there’s a lot of stuff I don’t know. But I know where to find it,” she said. “I have a whole handful of new cards from people I can call upon with questions.”

To view the PowerPoint presentations from this years event click here.

View PowerPoint Presentations

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Compliance Summit Early-Bird Rate Ends Tomorrow


CHICAGO — Organizers of Compliance Summit, a series of regional events dedicated to front-end compliance, have announced that tomorrow is the last day attendees can register at the early-bird rate for the Midwest event, which will take place April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill.

“The response to the Midwest Compliance Summit has been tremendous,” said David Gesualdo, show chair and publisher of Auto Dealer Monthly and F&I and Showroom magazines. “I encourage anyone involved in front-end compliance to register today and take advantage of the early-bird discount.”

Attendees who register today or tomorrow will pay a reduced rate of $595 for a full-show pass, which includes access to meals, receptions and networking events, as well as a full slate of educational sessions on April 21. To register and book accommodations at the DoubleTree Chicago O’Hare, visit ComplianceSummit.com. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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Tuno to Tackle ‘Your Responsibilities’ at Compliance Summit


CHICAGO — Organizers of Compliance Summit, a series of regional events dedicated to front-end compliance, have announced that agency head Michael Tuno will serve as featured speaker at the Midwest event, which will take place April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill.

“Michael and his team exemplify the role of the ‘full-service’ agency, which in today’s dealership space, includes front-end compliance,” said David Gesualdo, publisher of Auto Dealer Monthly and F&I and Showroom magazines. “He has succeeded by doing business the right way and we are grateful he has agreed to share his strategies with the dealers in attendance.”

Tuno will present “The Ability to Respond” at 11:40 a.m. on Tuesday, April 21, to lead off the “Your Responsibilities” segment of the agenda. The president of World Class Dealer Services said the current regulatory environment and recent actions demand that dealers be “embedded” in their businesses to respond to inquiries and protect themselves from undue harm.

“The scope of the presentation will be to provide some updates to the legal landscape as well as giving the audience some practical takeaways they can put right to work in their dealerships,” Tuno said. “It will be straight to the point without too much legal doctrine.”

More information about the show, including registration and travel information, is available at ComplianceSummit.com. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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O’Loughlin Joins Midwest Compliance Summit


CHICAGO — Organizers of Compliance Summit, a series of regional events dedicated to front-end compliance, have announced that attorney and compliance expert Terry O’Loughlin has joined the Midwest event, which will be held April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill.

“Terry’s reputation as a dealer advocate and thought leader in the compliance space is without parallel,” said David Gesualdo, publisher of Auto Dealer Monthly and F&I and Showroom magazines. “His strategies for dealers are rooted in battles he has fought on both sides of the industry.”

O’Loughlin, who serves as director of compliance for Reynolds and Reynolds, has stood at the front lines of front-end compliance issues for the past several decades, including a 16-year tenure with the Florida attorney general’s office, where he worked with state and federal regulators to police dealers and auto finance companies. Since joining the private sector, he has worked with dealers and auto groups to decipher new rules and respond to actions and inquiries related to unfair and deceptive practices, document fraud and false or misleading advertising.

“To paraphrase the Bible, there is really nothing much new under the sun. For the most part, this is generally true of the regulating community,” O’Loughlin said. “Old laws and new laws can be addressed with the same thoughtful approach because regulators’ motives and tools remain the same. Dealers should have an orderly protocol to stay abreast of the compliance landscape and consistently respond to it. But the response needs to be tailored to the real challenges.”

O’Loughlin’s presentation, “Regulations: Where Past is Prologue,” will begin at 9:35 a.m. on Tuesday, April 21, following a welcome address by Chicago native and agency head Randy Crisorio. The Rules and Regulations portion of the agenda will begin with O’Loughlin’s presentation and continue with a panel session dedicated to the topic. Rules and Regulations will be followed by Your Responsibilities, Easy-to-Implement Processes and Controls and Is This Compliant?

Further details, including the full agenda and information about registration and accommodations, will be available in the coming weeks. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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Midwest Compliance Summit Promises ‘Can’t-Miss’ Agenda


CHICAGO — Organizers of Compliance Summit, a series of regional events dedicated to front-end compliance, have announced that the agenda for the Midwest event is nearing completion and will feature high-profile compliance experts and thought leaders. The conference is scheduled for April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill.

“This will be an event to remember for those who attend,” said David Gesualdo, show chair and publisher of Auto Dealer Monthly and F&I and Showroom magazines. “We look forward to bringing the talent, expertise and boots-on-the-ground experience dealers need to tackle this very difficult subject.”

April 21 will feature a full day of sessions divided into four key topic headings: Rules and Regulations, Your Responsibilities, Easy-to-Implement Processes and Controls and Is This Compliant? The last will be an open-forum discussion among speakers and attendees. Robert Harkins, vice president and director of training for AFG Training Academy, will serve as master of ceremonies.

The welcome address, “Dealer Beware,” will be delivered by Randy Crisorio, president and CEO of United Development Systems Inc. (UDS). Crisorio, a Chicago native, is expected to review recent and ongoing actions taken against dealers by state and federal regulators, including the Federal Trade Commission and the Consumer Financial Protection Bureau.

“Having experienced the quality of content exchanged in the first Compliance Summit and the tenor of the regulatory bodies involved in our business, I anticipate a lot of interest in attending and a heavy dose of growing useful information,” Crisorio said.

Further details, including the full agenda and information about registration and accommodations, will be available in the coming weeks. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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Midwest Compliance Summit Set for April


CHICAGO — Organizers of Compliance Summit, a series of regional events dedicated to front-end compliance, have announced that the next event will be held April 20–21, 2015, at the DoubleTree Chicago O’Hare in Rosemont, Ill. The Midwest event will follow a successful inaugural event held in the Miami area this past November.

“We are delighted to have the opportunity to bring Compliance Summit to the Midwest,” said David Gesualdo, show chair. “If the outcome of the Florida event is any indication, attendees will leave with an invaluable education in region-specific regulatory challenges and solutions.”

The Midwest conference will begin with a Welcome Reception on the evening of Monday, April 20, and continue with a full day of educational sessions and panel discussions on April 21. The events are open to automotive industry professionals who are involved in front-end compliance, including dealer principals, general managers, compliance officers, sales and F&I professionals and general agents.

Speakers at the Florida event included the head of the state dealer association, attorneys and dealership compliance officers. The agenda covered challenges specific to Florida and the Southeast region as well as a comprehensive review of current threats toward dealers and finance companies by the Federal Trade Commission and Consumer Financial Protection Bureau.

Further details, including the full agenda and information about registration and accommodations, will be available in the coming weeks. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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