How to Make Role-Playing an Effective Exercise

How to Make Role-Playing an Effective Exercise

I recently had the opportunity to lead a session on “Making Role-Playing an Effective Exercise” during the 2012 Agent Summit in Las Vegas. Role-playing sessions are a great way for you to get to know your dealer clients’ staffs, drive home the benefits of the products you represent and have some fun at the same … Read More »

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Insights From the Front Lines

Insights From the Front Lines

At the 2012 Agent Summit, I had the opportunity to serve as moderator of a panel called “Five Ways to Take Your Agency From Provider Rep to Partner.” Our goal was to provide a discussion that would highlight effective ways to become a true partner with today’s dealer — and lead them to record profits. … Read More »

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Making the F&I Process Work for Your Clients

Making the F&I Process Work for Your Clients

Team One is somewhat unique in the industry in that we don’t sell any products. We are a research, process development and training company. We supply our process and training as a support system for a network of general agents and F&I product providers throughout the U.S., Canada and Australia. Since developing and introducing the … Read More »

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Do You Feel Lucky?

Do You Feel Lucky?

While researching new training material I came across Gary Player’s (the golfer) famous quote; “the more I practice the luckier I get” and it got me thinking as to the importance of our role as trainers and consultants, more importantly the effect that “role playing” has on developing and improving our clients talent and skill … Read More »

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The First Place To Start Is With The First Impression

The First Place To Start Is With The First Impression

Everyone has heard the expression, “You only get one chance to make a good first impression.” First impressions are how we initially identify with each other. It’s the way we determine if we should walk on the other side of the road or not. Many people enjoy “people watching” and, in doing so, begin to … Read More »

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An Agent’s Guide to Using Video Review

An Agent’s Guide to Using Video Review

So as an agent, you are thinking of putting cameras into your stores. This may be because you have been to a recent conference and heard other agents extolling the virtues of such a program. Or your dealer just came back from a 20 group where someone said, “If you want to add $200 to … Read More »

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100 Percent Turnover (Here’s How To Get It)

100 Percent Turnover (Here’s How To Get It)

One of the things an agent can do for a dealership is to handle politically sensitive issues between the sales department and the F&I managers. One of those areas of F&I development where the agent can be very helpful to the F&I manager is by helping institute policies that make sure every customer is being … Read More »

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The Anatomy of the Deal

The Anatomy of the Deal

“All the functions of the General Agent are interdependent of each other just as the parts of our body.” One of the privileges I have enjoyed has been the opportunity to work with some of the finest dealers and general agents across the country. Every where these two entities cooperate effectively it creates success. Simply … Read More »

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