Archive | Small Business Tips

The Four Secrets Of Achieving Customer Satisfaction

What does a satisfied [but not necessarily fully engaged or loyal] customer look like? She thinks your business offers a reasonable solution and delivers it well. If asked, she’ll say nice things about you. But although she may have some warm feelings for your business, she’s not yet an advocate for your brand, and, unlike a truly … Read More »

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4 Steps to Quintuple Your Business in the Next 12 Months

If you want to scale from $20,000 per month to $100,000, there’s a four-step process you need to take. Which may sound too simple, because the thought of quintupling business growth in under 12 months may sound impossible. I’m here to tell you it isn’t because I have done it myself (as well as helped … Read More »

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How to Refocus Your Strategy and Reenergize Your Team

A person’s passion is the sincerest definition of who they are. Passion can manifest itself in a hobby, an aspiration, or if you’re really lucky, a career, reports Inc. Take two people, Joe and Jane, as an example. Joe has a passion outside of his career. He devotes a lot of his free time to this passion … Read More »

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Can Leaders Increase Their Speed Without Burning Out?

Much has been written about the importance of organizational agility. McKinsey and Company recently posted an article where they found that only 22% of performance units achieved their definition of agile, reports Forbes. Most organizations have seen significant increases in competition, customer expectations, and new technologies that require them to respond and change quickly. Can organizations … Read More »

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Scaling Your Company to Always Serve Your Customers

It should go without saying: Do not neglect customer service. It keeps customers happy and cash flowing, and it helps maintain the sort of robust and running conversation you need to better understand your customers and your industry, reports Entrepreneur. And yet experts say they see it all the time: As founders struggle to monitor … Read More »

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3 Things Companies Do to Build an Exceptional Culture

When you examine top company cultures, the first thing you notice is that these companies work hard to create and maintain what they’ve built. They have a unique approach, one that’s carefully nurtured and curated, reports Inc. Are you building a culture by design, or one by default?  Over the past eight years, our leadership team has … Read More »

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