Archive | Small Business Tips

The Single Most Powerful Question to Ask in an Interview (and How Top Candidates Answer)

Résumés featuring Ivy League schools, past positions with top tier organizations, fancy logos, job titles, and impressive tech skills–they all mean nothing, reports Inc.  I immediately file résumés in the trash. Today’s talent climate is a really strange beast. What employers are looking for seems hard to define and even harder to reflect on paper. … Read More »

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What Business Owners Really Need To Know About Succession Planning

People become the owner of a business for a variety of reasons. Though some inherit the business from their parents, or grandparents, many go into business for a simple reason: They want to be independent, reports Forbes. The belief that they can do things better than everyone else, the allure of freedom, and the determination … Read More »

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7 Steps to Compromising Effectively as a Business Leader

As an entrepreneur, you’ll likely be involved in multiple types of negotiations and discussions: You’ll argue with your partners about upcoming business decisions. You’ll negotiate salaries with your newest employees. You’ll create mutually agreeable contracts with your clients, and you’ll attempt to resolve complaints both within and outside your organization, especially as you gain more exposure, reports … Read More »

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The Velocity Of Change And New Customer Expectations

As we know, change has been the one constant of existence on planet Earth. Each generation gives way to the next, so that over time fire became electricity and the wheel morphed into a computer, reports Forbes. For most of the history of the marketplace, change progressed at a pace slow enough to allow the … Read More »

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Creative Ways to Delight Your Customers and Make Them Loyal to Your Brand

Gone are the days when troubleshooting and call centers were enough to make your customers brand-loyal. Today, with so many ways to connect and establish relationships online, combined with the noise of competitors vying for attention, standing out in the crowd means you’ll need to not just help customers when they need it, but wow … Read More »

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4 Things the Most Respected Leaders Do for Their Employees

Whenever I conduct workshops for leadership teams, I break them into groups of three and ask the question, “Think of a time when you worked for the best boss you ever had, reports Inc. What made him or her so great?” After processing and discussion in their small groups, I instruct them to reconvene and share … Read More »

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