Archive | Small Business Tips

Creative Ways to Delight Your Customers and Make Them Loyal to Your Brand

Gone are the days when troubleshooting and call centers were enough to make your customers brand-loyal. Today, with so many ways to connect and establish relationships online, combined with the noise of competitors vying for attention, standing out in the crowd means you’ll need to not just help customers when they need it, but wow … Read More »

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4 Things the Most Respected Leaders Do for Their Employees

Whenever I conduct workshops for leadership teams, I break them into groups of three and ask the question, “Think of a time when you worked for the best boss you ever had, reports Inc. What made him or her so great?” After processing and discussion in their small groups, I instruct them to reconvene and share … Read More »

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The Leadership Skill Everybody Needs — And 90% Of Managers Lack

There are good reasons it’s easy to find lousy managers in virtually every industry and function. It is no surprise that nearly every working person has one Bad Boss story ready to share, if not a collection of them, reports Forbes. New managers typically receive little to no training in “people management,” although it is the crux of their … Read More »

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3 Growth Strategies You Can Learn From the New England Patriots

NFL training camps are underway, and when it comes to football, I may be from California but I gravitate toward the New England Patriots – the disruptors of the NFL and perhaps its most hated team. Yet in their disruption, the Patriots in the Robert Kraft-Bill Belichick-Tom Brady era have, like my music heroes, created … Read More »

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7 Bad Habits You Need to Kill to Be a Better Leader

Just about any leader or entrepreneur who’s ever failed at some point understands the importance of inviting feedback, reports Inc. Yes, it’s powerful because gaining new perspective and wisdom from, perhaps, someone further down the path of success, helps you develop something else: Self-awareness. You see, with self-awareness accountability blooms. Leaders learn more responsibility of … Read More »

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10 Critical Questions To Help You Move Forward When You’re Stuck

Hundreds of times a year, my clients and course members share that, while they know exactly what they don’t want in their lives and work, they just can’t pinpoint what they do want. They know they’re fed up with toxic bosses, crushingly demanding schedules, meaningless and empty work, and using skills they hate to employ, … Read More »

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