Archive | Product & Technology

The Evolution of Eco Products

The Evolution of Eco Products

The term “eco friendly” means something different to everyone who hears it. In general, the products that bear that label are more environmentally friendly than counterparts in the same category; this can mean they carry a lower volatile organic compound (VOC) rating, are water soluble, are even fully biodegradable – or anything in between. What … Read More »

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GAP Past & Future: Industry Experts Weigh In

GAP Past & Future: Industry Experts Weigh In

Guaranteed asset protection, better known as GAP, is a product that is ubiquitous in the industry today, but it was not always that way. Where exactly did it come from? And where do our experts from Allstate Dealer Services, James Dean and Tara Webb; Tony Wanderon from Family First Dealer Services; Safe-Guard’s Dave Duncan; and … Read More »

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Trade-In Protection:  A Product Everyone Can Relate To

Trade-In Protection: A Product Everyone Can Relate To

I remember walking into dealerships in 1988 with our first GAP program and thinking the sale would be a slam-dunk. To my surprise, dealers told me that while they liked the product, they did not want their F&I departments scaring customers about negative equity. Today, times are clearly different. GAP has become one of the … Read More »

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Pre-Paid Maintenance – The Time is Now

Pre-Paid Maintenance – The Time is Now

The question is; to offer a pre-paid maintenance plan or not? It is a good question and one that every agent should be asking their dealers. When you look at the statistics it is pretty easy to determine that every dealer needs to find ways to get their customers back in the service department. Every … Read More »

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Is it Live, or is it Memorex?

Is it Live, or is it Memorex?

Remember the commercials in the 1970s for Memorex? Fast-forward thirty years and the question today is, “Is it live, or is it webinars?” What are the benefits of virtual versus in-person training? How do you know when to use which? And how do you make either effective? The ever-increasing virtual world we live in provides … Read More »

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Payment Plans Mean More Options for Selling Service Contracts

Payment Plans Mean More Options for Selling Service Contracts

In today’s dealership, F&I products are a big part of the revenue stream. And in the F&I department, vehicle service contracts (VSCs) contribute a large amount to that bottom line. But while there will always be customers who decline to invest in a VSC, what about those who are interested, but, for one reason or … Read More »

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