Archive | Product & Technology

The Bigger Compliance Puzzle

The Bigger Compliance Puzzle

When it comes to compliance, most of the talk the last several months has centered on the Consumer Financial Protection Bureau (CFPB) and the guidance it issued. The guidance does not directly impact dealers – but it does affect the lenders dealers rely on, and it has certainly changed the way many lenders look at … Read More »

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Combining VSCs and Pre-Paid Maintenance

Combining VSCs and Pre-Paid Maintenance

One of the most profitable, and highest penetration products sold in the F&I office is the vehicle service contract (VSC). Dealers and providers alike are constantly looking for new ways to add value to F&I products, and the VSC is no exception. AE Magazine spoke to Larry Dorfman, Tim Brugh and Mark Cohen to get … Read More »

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The Evolution of Eco Products

The Evolution of Eco Products

The term “eco friendly” means something different to everyone who hears it. In general, the products that bear that label are more environmentally friendly than counterparts in the same category; this can mean they carry a lower volatile organic compound (VOC) rating, are water soluble, are even fully biodegradable – or anything in between. What … Read More »

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GAP Past & Future: Industry Experts Weigh In

GAP Past & Future: Industry Experts Weigh In

Guaranteed asset protection, better known as GAP, is a product that is ubiquitous in the industry today, but it was not always that way. Where exactly did it come from? And where do our experts from Allstate Dealer Services, James Dean and Tara Webb; Tony Wanderon from Family First Dealer Services; Safe-Guard’s Dave Duncan; and … Read More »

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Trade-In Protection:  A Product Everyone Can Relate To

Trade-In Protection: A Product Everyone Can Relate To

I remember walking into dealerships in 1988 with our first GAP program and thinking the sale would be a slam-dunk. To my surprise, dealers told me that while they liked the product, they did not want their F&I departments scaring customers about negative equity. Today, times are clearly different. GAP has become one of the … Read More »

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Pre-Paid Maintenance – The Time is Now

Pre-Paid Maintenance – The Time is Now

The question is; to offer a pre-paid maintenance plan or not? It is a good question and one that every agent should be asking their dealers. When you look at the statistics it is pretty easy to determine that every dealer needs to find ways to get their customers back in the service department. Every … Read More »

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