Archive | Product & Technology

Your Agency Is Phish Food

Your Agency Is Phish Food

For ice cream aficionados, “Phish Food” is the familiar name of a Ben and Jerry’s ice cream flavor which includes chocolate ice cream with gooey marshmallow swirls, caramel swirls, and fudge fish. Phish itself is a “jam band” featuring many different genres of music with extended improvisation and instrumentals. In the compliance space however, the … Read More »

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Are You Managing Too Many Provider Relationships?

Are You Managing Too Many Provider Relationships?

Baseball great Yogi Berra once said, “You’ve got to be careful if you don’t know where you’re going, because you might not get there.” Yogi, famous for muddling his words, likely meant to say, “If you don’t know where you’re going, you might get there.” Agents may want to heed Yogi’s witticism, even the mangled … Read More »

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When Compliance Met Technology

When Compliance Met Technology

I recently met a friend at a local McDonald’s for a cup of coffee. To my surprise, there were no order-takers behind the counter. Rather, a row of sleek kiosks accepted my order and payment; a minute later, a runner brought out our coffee. Technology, it seems, is capable of changing everything. Why not dealership … Read More »

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Start Every Deal the Right Way

Start Every Deal the Right Way

Imagine that, with just a name and address, you could immediately know a customer’s exact credit score and all the information about their open auto loans, including exact payment, payoff, and interest rate as soon as they enter the showroom, go on your website, or visit any of your social media feeds. Do you think … Read More »

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Who Is Your Tech Expert?

Who Is Your Tech Expert?

Years ago, it wasn’t cool to buy all of your stereo equipment from the same company. Your turntable had better have a different label than your receiver, which was different than your speakers, and so on. For those who were real music and stereo experts, you could justify these purchases based on quality you could … Read More »

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New Technology Doesn’t Make You Compliant

New Technology Doesn’t Make You Compliant

Recently, I was visiting with a dealer and the recent rash of articles concerning compliance came up. As I shared what I knew on the subject and the current climate concerning fines and penalties, the dealer sat back, smiled and said, “I’m good. We use a menu.” Since I was there to train the F&I … Read More »

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