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Certified for the Future

Certified for the Future

If I could predict the future, I’d be at the nearest 7-11 buying one (and only one) lottery ticket. But here I am writing this article, which tells you all you need to know about my powers of prognostication. Still, I can’t help but occasionally peer into my crystal ball and try to interpret what … Read More »

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She’s the Boss

She’s the Boss

This summer, we put a call out to our readers for nominations for recognition in this issue. The response we received was immediate and overwhelming. The task of narrowing down the entries to the 25 profiles on these pages took several weeks and countless difficult decisions. I am never surprised to learn about contributions women have … Read More »

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Agents and Training: The Five Ps

Agents and Training: The Five Ps

I have been honored for the past several years to serve as master of ceremonies at Agent Summit. This event proves, on an annual basis, how important agents are to dealership profitability, customer satisfaction and repeat and referral business. At this year’s event, I had the opportunity to take off my emcee hat (for a … Read More »

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Disparate Impact 2.0

Disparate Impact 2.0

There is a knock on your favorite dealer’s door. He opens it to find a representative from his primary indirect lender, who announces they are going to do an unannounced deal-jacket audit to check for ECOA compliance. This could turn out to be a very long day, depending on the compliance program the dealer has … Read More »

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Millennials: Recruiting, Training and Retaining them is Key to Dealerships’ Future

Millennials: Recruiting, Training and Retaining them is Key to Dealerships’ Future

We tend to group people into generations to better understand their collective point of view. Millennials are no different. As the largest generation, out numbering Baby Boomers in size and, arguably, influence, understanding their point of view is increasingly important to cultivating successful dealership employees. There are three distinct areas to consider to be successful … Read More »

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Agent Summit 2016 Motivates and Inspires

Agent Summit 2016 Motivates and Inspires

On May 9, agents, agent principals, executives and trainers convened at the Venetian Palazzo in Las Vegas for Agent Summit 2016. The event, which attracted about 1,000 industry professionals, included more than two full days of educational sessions, networking breaks, meals and receptions. As in years past, the agenda was built upon the agency and … Read More »

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