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Can I Get Your Number?

Can I Get Your Number?

Back in the old days, before the advent of modern communication such as Facetime, WhatsApp, Skype and many other platforms, the only real social media platform was the telephone. Asking someone for their phone number was a right of passage which either ended up in joy or disaster when you received (or did not receive) … Read More »

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Agents’ Liability for Dealer Actions

Agents’ Liability for Dealer Actions

You’re an F&I trainer representing one or more product lines. You educate dealer F&I personnel about the products you represent (and that they will sell) and offer guidance on selling techniques that have proven successful with your products. What is your potential liability for this activity? And how can you minimize it? To find out, … Read More »

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VSCs Are a Win-Win-Win

VSCs Are a Win-Win-Win

Mr. Agent, I would like to challenge you to find a product that provides more benefit to your automobile dealers than a vehicle service contract — without mentioning the vehicle itself. If you are working with reputable dealers, you know they are genuinely concerned about their customers. They probably offer some type of VSC now … Read More »

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Naïve, Sloppy or Kinky?

Naïve, Sloppy or Kinky?

During our exit conferences with dealers, we can categorize the issues we found into one of three types: naïve, sloppy or kinky. “Naïve” issues that are caused by being so naïve as to not understand what the compliance requirements are. “Sloppy” issues arise when the dealer and the managers know what the requirements are — … Read More »

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A Contract Is a Contract, Right?

A Contract Is a Contract, Right?

Gone are the days where a handshake meant an honored agreement. The consumer product agreement is always changing, creating more work to make sure your dealers’ forms are current and accurate. The need to speed up F&I while minimizing financial risks and regulatory impacts places great urgency on the dealer to econtract aftermarket products. The … Read More »

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Who Will Make Auto Retail Great Again?

Who Will Make Auto Retail Great Again?

There is an old adage (some say a curse) that says, “May you live in interesting times.” Surely we are doing so now. The $64,000 question is what does the Trump presidency mean for the automotive industry? Some attention-grabbing headlines state that Trump will dismantle the Dodd-Frank Wall Street Reform and Consumer Protection Act. Digging … Read More »

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