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VSCs Are a Win-Win-Win

VSCs Are a Win-Win-Win

Mr. Agent, I would like to challenge you to find a product that provides more benefit to your automobile dealers than a vehicle service contract — without mentioning the vehicle itself. If you are working with reputable dealers, you know they are genuinely concerned about their customers. They probably offer some type of VSC now … Read More »

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Naïve, Sloppy or Kinky?

Naïve, Sloppy or Kinky?

During our exit conferences with dealers, we can categorize the issues we found into one of three types: naïve, sloppy or kinky. “Naïve” issues that are caused by being so naïve as to not understand what the compliance requirements are. “Sloppy” issues arise when the dealer and the managers know what the requirements are — … Read More »

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A Contract Is a Contract, Right?

A Contract Is a Contract, Right?

Gone are the days where a handshake meant an honored agreement. The consumer product agreement is always changing, creating more work to make sure your dealers’ forms are current and accurate. The need to speed up F&I while minimizing financial risks and regulatory impacts places great urgency on the dealer to econtract aftermarket products. The … Read More »

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Who Will Make Auto Retail Great Again?

Who Will Make Auto Retail Great Again?

There is an old adage (some say a curse) that says, “May you live in interesting times.” Surely we are doing so now. The $64,000 question is what does the Trump presidency mean for the automotive industry? Some attention-grabbing headlines state that Trump will dismantle the Dodd-Frank Wall Street Reform and Consumer Protection Act. Digging … Read More »

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Escape the Complacency Trap

Escape the Complacency Trap

As 2016 drew to a close, new-vehicle sales were expected to top out at 17.1 million, a slight decrease from the record 17.7 million units sold in 2015. Experts say this may be as good as it gets for sales volume. Experienced agents know the car business is cyclical. History tells us that, with every … Read More »

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The Shoulder Bone Is Connected to the Back Bone

The Shoulder Bone Is Connected to the Back Bone

Many of you may be familiar with the children’s sing-along song called “Dem Bones” or “Dry Bones.” Most verses recite the connection between the bones: “Shoulder bone connected to the back bone, back bone connected to the hip bone,” and so on. You may be wondering what, exactly, this has to do with you. Well, … Read More »

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