Archive | Industry

The Equifax Data Breach: A Compliance Lesson in Disguise

The Equifax Data Breach: A Compliance Lesson in Disguise

By now, the immensity of the Equifax data breach has started to sink into our collective consciousness … 142 million consumers, half of all Americans, have been adversely affected by the complete failure of Equifax to safeguard their nonpublic personal information (NPI). Keep in mind that those 143 million consumers are going to be adversely … Read More »

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Industry Trends for 2018

Industry Trends for 2018

After a transformative year for the automotive industry, the economy, politics, sports and entertainment, it’s difficult to imagine what 2018 might have in store. To get a sense of what the new year could bring for your agency, your dealer clients and their customers, Agent Entrepreneur sought opinions and prognostications from 23 of the F&I … Read More »

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What to Know Before Selling Your Agency

What to Know Before Selling Your Agency

Today is a great time to be an agent. You should be congratulated for successfully navigating a tumultuous and fast-changing industry over the last 10 years. Your agency has probably progressed from delivering products to dealers to providing training, reinsurance solutions, technology and other value-adds such as compliance monitoring, recruiting and even dealer retention apps. … Read More »

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Customer Retention and What Not to Do

Customer Retention and What Not to Do

Ask yourself whether the following fact scenario is true or false: Mrs. G and her husband come to a dealer seeking to trade two vehicles for two new cars. The dealership signed a document agreeing to add leather seats to one of the new cars. When Mr. G called to ask about the leather seats, … Read More »

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You’re Not in a Mayberry Fairy Tale

You’re Not in a Mayberry Fairy Tale

I like watching old television programs. “The Andy Griffith Show” is a favorite. It depicts a simpler time. Sheriff Andy Taylor was in charge of the town, Deputy Barney Fife provided some humor, and Aunt Bea kept everyone in line. Eccentric townspeople served as the foil for many episodes. Son Opie delivered frequent life lesson … Read More »

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Compliance Management System or Compliance Training?

Compliance Management System or Compliance Training?

What is the important and significant difference between a compliance management system (CMS) and compliance training? Why is one preferable to the other in the compliance space for dealerships? A “system” has been defined as describing a set of connected parts forming a complex whole or an organized set of procedures by which something is … Read More »

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