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Red Flags Rule Made Simple

Red Flags Rule Made Simple

The Red Flags Rule went into effect on January 1, 2008. Its “enforcement date” – meaning the date FTC enforcement against dealerships becomes possible – has been postponed several times and is currently slated for December 31, 2010. The slippage surrounding the enforcement date has led many in the industry to the false conclusion that … Read More »

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Capitalizing on Service Drive Customers

Capitalizing on Service Drive Customers

There has been a noticeable push to sell service contracts from the service department in the last 12 months, but for this effort to work, it is important to remember that service drive success is not about the products you sell, but rather the process you put in place. J.D. Power and Associates says service … Read More »

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