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Agent Evolution in a Changing Automotive Landscape

Agent Evolution in a Changing Automotive Landscape

“What is it you do?” That was the seminal question posed by dealers that plagued me when I first started calling on them 20 years ago. My original answer was: I was a “credit insurance/service contract” representative of XYZ Company. Dealers quickly categorized me and sent me on my way unless they were desperate. I … Read More »

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13.3 Ways To Help Your Dealers Sell More Products

13.3 Ways To Help Your Dealers Sell More Products

The focus of every independent agent must be on helping their dealers improve overall F&I performance and profits, not just on getting that dealership to sell more of their products. Your agency must be perceived by your dealers as their F&I partner with the resources, expertise and commitment necessary to help them maximize F&I income. … Read More »

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Avoiding Awkward Beginnings

Avoiding Awkward Beginnings

When you meet someone for the first time in your dealership, your goal is three-fold. You want to get them to Like you Trust you Want to listen to you Those three elements are absolutely necessary for them to make a buying decision based on the information you share with them. If they came in … Read More »

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Putting the Brakes on Identity Theft

Putting the Brakes on Identity Theft

In today’s high speed world, almost everything is touched by technology. With an iPod and a Smartphone in your pocket, a laptop in your briefcase and a GPS on the dash, this “age of technology” provides access to information like no other time in history. With data available at the click of a mouse, why … Read More »

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Continuing Education: Should You Choose Online or In-person?

Continuing Education: Should You Choose Online or In-person?

I recently had a conversation with some colleagues about how important, and necessary, it is for anyone in the workforce to keep up-to-date in our respective industries. The idea of continuing our professional education is not so new and, for those of us in America, dates as far back as the early 1800s. Now, of … Read More »

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Keep Your F&I Managers Up to Date with Online Trainings

Keep Your F&I Managers Up to Date with Online Trainings

What makes a productive, top-notch F&I person? Training! And who is in the best position to make sure the F&I department personnel are well educated on products, technology, customer service, sales techniques and overall F&I management and processes? The AGENT! Agents are continually faced with the task of making sure the F&I managers at their dealerships are performing to … Read More »

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