Archive | Industry

Planning Your Agency’s Future in Today’s Market

Planning Your Agency’s Future in Today’s Market

The needs of dealers are expanding beyond what the typical smaller to mid-size agency can provide when it comes to technology, training and human capital. Agents who generate 500 to 2,000 benefit contracts a month are typically reliant on just a couple of dealer groups for most of their business. They are one lost deal … Read More »

Posted in Featured Articles, Industry, Review Feature0 Comments

How to Prove Every Customer’s Identity

How to Prove Every Customer’s Identity

Occasionally, even the seemingly simplest tasks become fraught with minutiae that encourage some to make it more difficult or cumbersome than necessary. The latest example of this idiom surfaced in a dealer’s quest to sell and finance a vehicle to an individual who could not provide a government-issued photo identity to prove she was who … Read More »

Posted in Featured Articles, Industry0 Comments

Can I Get Your Number?

Can I Get Your Number?

Back in the old days, before the advent of modern communication such as Facetime, WhatsApp, Skype and many other platforms, the only real social media platform was the telephone. Asking someone for their phone number was a right of passage which either ended up in joy or disaster when you received (or did not receive) … Read More »

Posted in Featured Articles, Industry0 Comments

Agents’ Liability for Dealer Actions

Agents’ Liability for Dealer Actions

You’re an F&I trainer representing one or more product lines. You educate dealer F&I personnel about the products you represent (and that they will sell) and offer guidance on selling techniques that have proven successful with your products. What is your potential liability for this activity? And how can you minimize it? To find out, … Read More »

Posted in Industry0 Comments

VSCs Are a Win-Win-Win

VSCs Are a Win-Win-Win

Mr. Agent, I would like to challenge you to find a product that provides more benefit to your automobile dealers than a vehicle service contract — without mentioning the vehicle itself. If you are working with reputable dealers, you know they are genuinely concerned about their customers. They probably offer some type of VSC now … Read More »

Posted in Industry0 Comments

Naïve, Sloppy or Kinky?

Naïve, Sloppy or Kinky?

During our exit conferences with dealers, we can categorize the issues we found into one of three types: naïve, sloppy or kinky. “Naïve” issues that are caused by being so naïve as to not understand what the compliance requirements are. “Sloppy” issues arise when the dealer and the managers know what the requirements are — … Read More »

Posted in Industry0 Comments

Page 1 of 2212345...1020...Last »