Archive | F&I Success

Conduct a Monthly F&I Meeting

Conduct a Monthly F&I Meeting

One of the key areas that dealers expect an agent to help with is the training of the F&I team. While the dealership may be utilizing training either online or from other sources, the agent who adds to that sets themselves apart from the competition that will eventually be knocking on the door. Conducting a … Read More »

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Master the Four Pillars of Success With Customers!

Master the Four Pillars of Success With Customers!

1. Listen Early and Never Stop Listening. Listening is the most important skill in every professional relationship. When a customer feels they are being heard, on a much deeper level, they feel you care about them and their situation. When we encounter a lack of customer service in any purchase, it normally involves an individual … Read More »

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The One Thing Customers Want Most!

The One Thing Customers Want Most!

The one thing that will create the most profitable opportunities to help customers buy more of our products is exactly the one thing they want the most: a great experience! When customers choose us to spend their money with, they expect a good experience. And when they encounter an unexpected great experience that is focused … Read More »

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The Right Ingredients Get the Right Results!

The Right Ingredients Get the Right Results!

“Chopped” is a Food Network fan favorite for which chefs compete by cooking three-course meals. The twist? Each course must include ingredients from a mystery box. This leads to delightful creations as chefs struggle with incorporating things like Animal Crackers and seaweed. It would be easy if all the best ingredients were available. That’s the … Read More »

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Small Choices Lead to Big Explosions!

Small Choices Lead to Big Explosions!

When reading automotive industry publications, among the great articles about effective processes and success stories, we unfortunately often find headlines concerning another dealership or group that is being pursued legally for deceptive practices. I have worked one-on-one with dealers for many years. Among them I have found some of the most gifted entrepreneurs our economy … Read More »

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The Wait Is Over!

The Wait Is Over!

According to the latest figures from Cox Automotive, customers spend nearly 40 minutes idle at the dealership when buying a car! And the portion of the process that took longer than they expected most often was the financing and paperwork at 64%. We are talking about buyers here, not shoppers. They have already decided to … Read More »

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