Archive | F&I Success

Duck Dynasty Determination!

Duck Dynasty Determination!

Phil Robertson of “Duck Dynasty” fame was raised in abject poverty. His boyhood home had no electricity, toilet or bathtub. Food was anything they grew in their garden and whatever meat they could hunt. Nevertheless, he said they were always “happy, happy, happy.” Despite his limited beginnings, Phil went on to acquire a master’s degree … Read More »

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Master the Art of Communication!

Master the Art of Communication!

I just finished a very frustrating phone conversation with the company that provides my phone and internet service. The word “communication” is in their company name, and the reason I am frustrated is the person I was dealing with had no idea how to communicate effectively. The conversation made me feel as if my business … Read More »

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Create a Lombardi Culture

Create a Lombardi Culture

I just returned from Green Bay, Wis. Like most visitors, I drove by and took pictures of the Vince Lombardi statue in front of Lambeau Field. The Green Bay Packers’ stadium is built right on the highway with residential houses just across the street. The reason they do not relocate the stadium is that, since … Read More »

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Speak With the Loudest Voice!

Speak With the Loudest Voice!

I looked into the face of a top-performing F&I professional and said, “Your potential is furious with your performance!” After the initial shock, he realized it was a valuable challenge. As independent agents, we meet regularly with great F&I managers who are producing at the best levels they have seen in their career. A simple … Read More »

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Adopt the Manning Mindset!

Adopt the Manning Mindset!

Archie Manning, an NFL quarterback in his own right, raised two sons who have made an even greater impact on the league. The Manning clan attributes their success more to the mindset they were taught than to the talent they were born with and developed. Recently retired, Peyton Manning often shared two principles that enabled … Read More »

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Sales Up, Guard Down!

Sales Up, Guard Down!

The car business exists in a constant state of flux. As independent agents, we have to step back and evaluate the business during the good and the bad times. Consistently growing the skills and knowledge level of all our team members is as critical when the money is flowing as it is in an economic … Read More »

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