Archive | F&I Success

The One Thing Customers Want Most!

The One Thing Customers Want Most!

The one thing that will create the most profitable opportunities to help customers buy more of our products is exactly the one thing they want the most: a great experience! When customers choose us to spend their money with, they expect a good experience. And when they encounter an unexpected great experience that is focused … Read More »

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The Right Ingredients Get the Right Results!

The Right Ingredients Get the Right Results!

“Chopped” is a Food Network fan favorite for which chefs compete by cooking three-course meals. The twist? Each course must include ingredients from a mystery box. This leads to delightful creations as chefs struggle with incorporating things like Animal Crackers and seaweed. It would be easy if all the best ingredients were available. That’s the … Read More »

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Small Choices Lead to Big Explosions!

Small Choices Lead to Big Explosions!

When reading automotive industry publications, among the great articles about effective processes and success stories, we unfortunately often find headlines concerning another dealership or group that is being pursued legally for deceptive practices. I have worked one-on-one with dealers for many years. Among them I have found some of the most gifted entrepreneurs our economy … Read More »

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The Wait Is Over!

The Wait Is Over!

According to the latest figures from Cox Automotive, customers spend nearly 40 minutes idle at the dealership when buying a car! And the portion of the process that took longer than they expected most often was the financing and paperwork at 64%. We are talking about buyers here, not shoppers. They have already decided to … Read More »

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Decisions, Decisions, Decisions!

Decisions, Decisions, Decisions!

With the new year upon us, everyone would like to increase their level of success and their income! In reality, we each write our own check. The amount of that check is based on the decisions we make and the actions we take on a daily basis to achieve our goals. The one thing that … Read More »

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The 10 Commandments of a Great Customer Experience: Part 1

The 10 Commandments of a Great Customer Experience: Part 1

Is providing great customer service and a great customer experience the same thing? The two couldn’t be more different! In many F&I offices, the effort is focused on getting better at what we do instead of how we do it. As an agent, the ultimate goal of your dealership’s F&I teams should be to provide … Read More »

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