Archive | Featured Articles

A Contract Is a Contract, Right?

A Contract Is a Contract, Right?

Gone are the days where a handshake meant an honored agreement. The consumer product agreement is always changing, creating more work to make sure your dealers’ forms are current and accurate. The need to speed up F&I while minimizing financial risks and regulatory impacts places great urgency on the dealer to econtract aftermarket products. The … Read More »

Posted in Featured Articles, Industry, Review Feature0 Comments

Who Will Make Auto Retail Great Again?

Who Will Make Auto Retail Great Again?

There is an old adage (some say a curse) that says, “May you live in interesting times.” Surely we are doing so now. The $64,000 question is what does the Trump presidency mean for the automotive industry? Some attention-grabbing headlines state that Trump will dismantle the Dodd-Frank Wall Street Reform and Consumer Protection Act. Digging … Read More »

Posted in Featured Articles, Industry0 Comments

Secret Agent Locates Dealer

Secret Agent Locates Dealer

One of the biggest mysteries in this business is trying to find the decisionmaker at the dealership who can buy or use your services. If you stacked up all the agents who gave up because they couldn’t reach the decisionmaker to make an appointment, get them to take your call, get hold of them, get … Read More »

Posted in Featured Articles, Sales0 Comments

What the Grateful Dead Taught Me About Customer Service

What the Grateful Dead Taught Me About Customer Service

In 2004, Rolling Stone ranked the Grateful Dead No. 57 on their list of the “100 Greatest Artists of All Time.” The Grateful Dead were considered the greatest touring band in history. They performed more than 2,300 concerts. In their early career, the band also dedicated their time and talents to their community, the Haight-Ashbury area of … Read More »

Posted in F&I Success, Featured Articles0 Comments

Stealing … From Yourself!

Stealing … From Yourself!

Emmanuel Ninger was arrested for counterfeiting in 1887 after he handed a clerk, whose hands were wet, a $20 bill and the ink started smearing. A search of his attic found that he was hand-painting each bill! They also found three paintings he had created which, after his arrest, were sold at auction for a … Read More »

Posted in F&I Success, Featured Articles0 Comments