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Agents’ Liability for Dealer Actions

Agents’ Liability for Dealer Actions

You’re an F&I trainer representing one or more product lines. You educate dealer F&I personnel about the products you represent (and that they will sell) and offer guidance on selling techniques that have proven successful with your products. What is your potential liability for this activity? And how can you minimize it? To find out, … Read More »

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VSCs Are a Win-Win-Win

VSCs Are a Win-Win-Win

Mr. Agent, I would like to challenge you to find a product that provides more benefit to your automobile dealers than a vehicle service contract — without mentioning the vehicle itself. If you are working with reputable dealers, you know they are genuinely concerned about their customers. They probably offer some type of VSC now … Read More »

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Naïve, Sloppy or Kinky?

Naïve, Sloppy or Kinky?

During our exit conferences with dealers, we can categorize the issues we found into one of three types: naïve, sloppy or kinky. “Naïve” issues that are caused by being so naïve as to not understand what the compliance requirements are. “Sloppy” issues arise when the dealer and the managers know what the requirements are — … Read More »

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The Seat Behind You!

The Seat Behind You!

Mohamed Sanu is a wide receiver for the NFL’s Atlanta Falcons and one of their most celebrated stars. After sitting in coach during a recent airline flight, he was handed a note as he was departing the plane. The family sitting behind him had recognized him but did not bother him for autographs or a … Read More »

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The Great Equalizer!

The Great Equalizer!

In the second half of the 19th century, the new frontier west of the Mississippi was affectionately called “The Wild West.” During this time, most referred to a six-shooter as the “great equalizer.” It enabled a small man to chop a much larger one down to size. With all of the fast-paced changes and challenges … Read More »

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